Information about the coronavirus (covid-19)


Information about the coronavirus (covid-19)


Committed to ensure the world keeps on dreaming

Today, our most important flight is to take care of the health of all our passengers. We will keep working restless to go through this turbulence and see each other onboard again.  

#FurtherTogether

 

Coronavirus

Coronavirus

During difficult times, our commitment is even stronger.

We have increased the flexibility of our policies to reschedule flight date and/or destination. 

Ticket changes available at LATAM.com

Last update: 18/3 - 12:30 hrs

  • We have enabled a special site on latam.com so you can reschedule your trips with the flexible policies we have developed in response to the COVID-19 crisis.

  • If you have a flight booked between March 17 and May 31, 2020 in countries with border closures and/or state of emergency, you can change your ticket yourself through our website.

RESCHEDULE YOUR FLIGHT

Coronavirus

CHANGE POLICY WAIVER

Due to COVID-19 outbreak some governments have restricted access for passengers to their countries. If your flight is affected by this situation or if you just prefer to fly on another date, check the ticket changes policy for each case.

Frequently asked questions:

 

¿How do I know if my flight is affected by border closure restrictions or state of emergency?

Some countries are restricting access of passengers due to COVID-19 outbreak.  Check our Government Restrictions page for more information.

SPECIAL FLIGHTS

We want to bring you home

Our commitment is to keep the world dreaming

We are proud to have returned home more than 20,000 passengers from different cities around the world. We will continue working with local governments and make every effort to bring back those who are still outside their countries. Flight clearance will be evaluated and requested by local governments.

 

Enter all the data on the form to make your request, if you have already uploaded the application in your consulate, we still ask you to do it here. Remember that the authorization and execution of these special flights and the confirmation of the quotas, depends on the approval of the governments and local authorities.

 

We are together and we will fly back higher than ever.

 

FILL IN THE FORM

Coronavirus

UPDATES

LATAM TRAVEL OFFICES WILL BE CLOSED

Due to government measures regarding COVID-19 outbreak, our LATAM Travel offices will be temporarily closed in the following countries: Argentina, Bolivia, Chile, Ecuador, Paraguay and Peru. 

VIDEO: The coronavirus and your travel – what you need to know

Coronavirus

FREQUENTLY ASKED QUESTIONS

  • What flexibility will LATAM Pass members (Gold, Gold+, Platinum, Black and Black Signature) have to access Elite categories for trips made during 2020? 

Many things have changed due to the current situation, affecting the opportunity to travel and accumulate qualifying points for access to Elite categories, but we want to give you peace of mind: the category of our Elite members is guaranteed until March 2022.
For more details on your qualification, check out "My Account". 

 

  •  What happens if I do not make the change and do not show up on the day of the flight?

If you are traveling on or before March 31st, 2020, do not worry. You may reschedule your trip later and keep the ticket value as a personal credit for future travel up to December 31, 2020. If your flight is on or after May 1st, you must call before the start date of your trip in order to change or request your credit. Both options are valid until December 31st, 2020.

 

  • Can my unused ticket remain as credit?

By enter latam.com to request the refund of your ticket, you will be offered to opt for a Travel Voucher for the fare payment, which will be valid for 12 months. You can use this Voucher in exchange for services such as purchase or payment of excess baggage, payment of penalty and/or fare differences as well as new tickets. The Travel Voucher will be automatically generated, and the refund of taxes and fees will be made separately.

 

  • If I bought the ticket with miles, do these flexibilities apply? 

The flexibility policy works under the same conditions in any way of payment, money or miles. 

Check more answers at our Help Desk

Coronavirus

LATEST NEWS

April 2, 2020 – 8.00 a.m

LATAM reduces operations by 95% in April Read more

 

March 31, 2020 – 1.00 p.m

LATAM repatriates more than 16,000 people on special flights Read more

 

March 29, 2020 – 12.00 p.m

LATAM temporarily suspends additional international routes Read more

 

Coronavirus

WHAT ARE WE DOING?

If you have to travel, we want you to do it with peace of mind, and we are doing everything we can to take care of you and our crew. This is why, in the context of the Coronavirus pandemic, we're taking a number of measures to prevent the spread:

PRECAUTIONS ON BOARD

  • Our aircrafts are equipped with an air recirculation system that renews the air inside the cabin every 3 minutes thanks to HEPA (High Efficiency Particulate Air) filters, which remove 99.97% of the particles.

 

  • We have implemented special cleaning procedures for airplanes where a suspicious case is detected. This includes all items that the passenger had contact with, as well as general cleaning of the entire cabin, including bins, seats, tables, toilets and galleys.

 

  • We defined proactive and regular cleaning procedures throughout the cabin for both international and domestic flights.

 

  • We reduced interactions between crew and passengers to minimize contact and prevent the spread of the virus.

Coronavirus

  • We simplified our food services by minimizing the handling of items and limiting each service to only one interaction. We are also taking additional hygiene measures for these handling. 

 

  • We are providing alcohol gel on all our flights.

 

  • To avoid possible contagion, we adjusted crew protocols and included masks for all of our crew members, as well as for passengers with symptoms. 

 

  • We are constantly reviewing and updating onboard procedures as needed, based on live information by our medical and safety teams.

Coronavirus