Today, our most important flight is to take care of the health of all our passengers. We will keep working restless to go through this turbulence and see each other onboard again.
During difficult times, our commitment is even stronger.
We have increased the flexibility of our policies to reschedule flight date and/or destination.
CHANGE POLICY WAIVER
Due to COVID-19 outbreak some governments have restricted access for passengers to their countries. If your flight is affected by this situation or if you just prefer to fly on another date, check the ticket changes policy for each case.
Frequently asked questions:
Some countries are restricting access of passengers due to COVID-19 outbreak. Check our Government Restrictions page for more information.
We are proud to have returned home more than 20,000 passengers from different cities around the world. We will continue working with local governments and make every effort to bring back those who are still outside their countries. Flight clearance will be evaluated and requested by local governments.
Enter all the data on the form to make your request, if you have already uploaded the application in your consulate, we still ask you to do it here. Remember that the authorization and execution of these special flights and the confirmation of the quotas, depends on the approval of the governments and local authorities.
We are together and we will fly back higher than ever.
LATAM TRAVEL OFFICES WILL BE CLOSED
Due to government measures regarding COVID-19 outbreak, our LATAM Travel offices will be temporarily closed in the following countries: Argentina, Bolivia, Chile, Ecuador, Paraguay and Peru.
FREQUENTLY ASKED QUESTIONS
Many things have changed due to the current situation, affecting the opportunity to travel and accumulate qualifying points for access to Elite categories, but we want to give you peace of mind: the category of our Elite members is guaranteed until March 2022.
For more details on your qualification, check out "My Account".
If you are traveling on or before March 31st, 2020, do not worry. You may reschedule your trip later and keep the ticket value as a personal credit for future travel up to December 31, 2020. If your flight is on or after May 1st, you must call before the start date of your trip in order to change or request your credit. Both options are valid until December 31st, 2020.
By enter latam.com to request the refund of your ticket, you will be offered to opt for a Travel Voucher for the fare payment, which will be valid for 12 months. You can use this Voucher in exchange for services such as purchase or payment of excess baggage, payment of penalty and/or fare differences as well as new tickets. The Travel Voucher will be automatically generated, and the refund of taxes and fees will be made separately.
The flexibility policy works under the same conditions in any way of payment, money or miles.
WHAT ARE WE DOING?
If you have to travel, we want you to do it with peace of mind, and we are doing everything we can to take care of you and our crew. This is why, in the context of the Coronavirus pandemic, we're taking a number of measures to prevent the spread:
Our aircrafts are equipped with an air recirculation system that renews the air inside the cabin every 3 minutes thanks to HEPA (High Efficiency Particulate Air) filters, which remove 99.97% of the particles.
We have implemented special cleaning procedures for airplanes where a suspicious case is detected. This includes all items that the passenger had contact with, as well as general cleaning of the entire cabin, including bins, seats, tables, toilets and galleys.
We defined proactive and regular cleaning procedures throughout the cabin for both international and domestic flights.
We reduced interactions between crew and passengers to minimize contact and prevent the spread of the virus.
We simplified our food services by minimizing the handling of items and limiting each service to only one interaction. We are also taking additional hygiene measures for these handling.
We are providing alcohol gel on all our flights.
To avoid possible contagion, we adjusted crew protocols and included masks for all of our crew members, as well as for passengers with symptoms.
We are constantly reviewing and updating onboard procedures as needed, based on live information by our medical and safety teams.