DISCOVER A NEW WAY OF FLYING, WITH EVEN MORE SAFETY AND FLEXIBILITY


DISCOVER A NEW WAY OF FLYING, WITH EVEN MORE SAFETY AND FLEXIBILITY


We will keep flying for you. We are gradually resuming our operation with the highest standards and safety protocols, a renewed flexibility policy with even more benefits, and the support of the 90 years that we have been operating in the region.

 

MORE FLEXIBILITY FOR YOUR TRIP

MY FLIGHT WAS CANCELED OR RESCHEDULED

If you had a flight after March 1 and it was canceled or rescheduled, don't worry. Your ticket will be open to changes, so you don't need to have a new date immediately.

 

You may

  • Change your flight date once without penalty or payment for the fare difference.

  • Change your destination, but you will have to pay the fare difference if there is one.

 

Keep in mind

  • You can reschedule your flight during the validity of the ticket. That is, until December 31, 2021, if your trip started in 2020, or 12 months from the start date of the original trip, if your trip started in 2021

  • You can request a refund through a Travel Voucher. This is valid until December 31, 2021, and can be exchanged for LATAM services or cash (the latter option does not apply to tickets purchased in Colombia).

  • The Travel Voucher for tickets only allows the refund of the amount you paid in money. The return of LATAM Pass Miles or Points is done through the normal process of accreditation to your member account.

I HAVE A TICKET TO FLY IN THE NEXT FEW DAYS

  • Check the flight status and if there are travel or entrance restrictions to your destination.

  • Check-in online to confirm that you will travel with us and obtain your boarding pass. 

  • If you can’t travel, let us know before your flight through My Trips or our Contact Center. Your ticket will be open so you can reschedule it at no cost, as long as you maintain the destination. Check the conditions that apply according to the date of purchase of your ticket in the paragraphs below.

  • If you choose not to leave your ticket open and don’t show up on the day of your flight, the initial conditions of the fare you purchased will apply.

I PURCHASED BEFORE MAY 20 - I WANT TO POSTPONE MY TRIP

If your flight was not affected, you can change the date or destination before the flight one time without a penalty fee. But if it applies, you will have to pay the fare difference.

 

Keep in mind

  • You can reschedule your flight during the validity of the ticket. That is, until December 31, 2021 (if your trip started in 2020), or 12 months from the start date of the original trip, (if your trip started in 2021).

  • If you are still not sure about when to travel, let us know before your flight through My Trips or our Contact Center. Your ticket will be open so you can reschedule it at no cost, as long as you maintain the destination, until December 31, 2021 (if your trip started in 2020) or 12 months from the original trip start date (if your trip started 2021).

  • If you do not choose to leave your ticket open and do not show up on the day of the flight, the initial conditions of the fare you purchased will apply.

I PURCHASED FROM MAY 20 - I WANT TO POSTPONE MY TRIP

If your flight was not affected, you can change the date or destination before the flight one time without a penalty fee or fare difference cost.

 

Keep in mind

  • You can reschedule your flight during the validity of the ticket. That is, until December 31, 2021 ( if your trip started in 2020,) or 12 months from the start date of the original trip (if your trip started in 2021).

  • This possibility of change without fare difference applies only to flights operated by Latam Airlines Holding.

  • If you are still not sure about when to travel, let us know before your flight through My Trips or our Contact Center. Your ticket will be open so you can reschedule it with no cost, as long as you maintain the destination, until December 31, 2021 (if your trip started in 2020,) or 12 months from the original trip start date (if your trip started in 2021).

  • If you do not choose to leave your ticket open and do not show up on the day of the flight, the initial conditions of the fare you purchased will apply.

I WANT TO POSTPONE MY TRIP, BUT I ALREADY MADE A CHANGE

If you have already made a change to your trip, you will have to review the original conditions of the fare you purchased to make a new alteration.

I WANT TO PURCHASE A TICKET

Check the flexibility options we have for you when purchasing a new ticket. 

QUICK LINKS

UPDATES

LATAM TRAVEL OFFICES TEMPORARILY CLOSED

Due to government measures regarding COVID-19 outbreak, our LATAM Travel offices will be temporarily closed in the following countries: Argentina, Bolivia, Chile, Ecuador, Paraguay and Peru. 

SPECIAL FLIGHTS

We want to bring you home

Our commitment is to keep the world dreaming

We are proud to have returned home more than 20,000 passengers from different cities around the world. We will continue working with local governments and make every effort to bring back those who are still outside their countries. Flight clearance will be evaluated and requested by local governments.

Enter all the data on the form to make your request, if you have already uploaded the application in your consulate, we still ask you to do it here.

Remember that the authorization and execution of these special flights and the confirmation of the quotas, depends on the approval of the governments and local authorities.

We are together and we will fly back higher than ever.

 

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