LATAM Entertainment - Entertainment at Your Fingertips On your Own Screen

Enjoy this new onboard entertainment system. It is Latin America's most cutting-edge system on airplanes without individual screens. Now you can select what you want to watch for free from your cell phone, tablet or computer. Entertainment is now in your hands with LATAM Entertainment.

   

What is it?

LATAM Entertainment is a mobile application. Once you download the app to your cell phone, tablet or computer, you will have access to a wide range of movies, complete seasons of TV series, children's programming and the interactive map that you can enjoy during your flight.

If you have an Android device, you can also download the application while on board the flight.

 

What do I need to do to get this application?

Depending on your operating system, LATAM Entertainment is available for download from the App Store or Google Play. If you have a laptop, once you board the flight, connect to the LATAM Entertainment network and follow the instructions. You must install a plug-in.

For security reasons, you cannot use this application if your device is rooted or jail broken.

How do I use LATAM Entertainment on board my flight?

  1. Activate Airplane Mode on your device
  2. Activate the Wi-Fi connection without disabling Airplane Mode
  3. Connect to the network "LATAM Entertainment"
  4. Open the LATAM Entertainment application that you downloaded and you're ready to go!

Recommendations

Pay attention to our recommendations so that you can have the best LATAM Entertainment experience:

  • Download the application on your mobile device before you board the aircraft
  • Ensure that your cell phone, tablet or computer is fully charged. Unfortunately plugs are not available on all of our flights. Ensuring your device is fully charged before you board the aircraft there is therefore important. For longer flights, bringing an extra battery or a portable charger with you will be extremely helpful.
  • Bring headphones. As a way to ensure that you will not experience problems with the audio while enjoying the system, we recommend that you bring headphones that are compatible with your mobile device.

Frequently Asked Questions

What is LATAM Entertainment?

LATAM Entertainment is a mobile application. Once you download the app to your cell phone, tablet or computer, you will have access to a wide range of movies, complete seasons of TV series, children's programming and the interactive map that you can enjoy during your flight. This entertainment system is free of charge. It is available on our flights that do not have individual screens.

Will I be able to connect to the Internet?

No. The LATAM Entertainment system is a wireless intranet service that permits a connection with a server on board the airplane so that you can view the entertainment content.

What do I need in order to use the LATAM Entertainment system?

You need 3 things: Bring your fully charged mobile device, download the LATAM Entertainment application before your flight from the App Store for Apple devices or the Google Play Store for Android devices and carry your headphones with you so that you can enjoy the content we prepared for you.

Where can I download the LATAM Entertainment application?

You can download it from the App Store for Apple devices or the Google Play Store for Android devices.

I have a laptop. How do I download and use the application on my laptop?

Open your favorite web browser and enter http://entertainment. In order to view the content, the system will ask you to install a plug-in. You only need to accept and follow all the instructions associated with the installation process. You must have administrator permissions in order to install the plug-in.

Does this application work on the ground?

No. The LAM Entertainment system will only function during the flight on airplanes without individual screens.

May I enter my social networks?

No. The LAM Entertainment system does not permit a connection to the Internet or social networks.

Will the movies be downloaded onto my device?

No. All content is viewed in streaming format. This means the information is sent in real time to the device but it never is stored inside it.

Will there be plugs that I can use to charge my device during the flight?

Only a few of our airplanes have plugs available. It is therefore important that bring your device fully charged onto the airplane.

What content will I be able to watch?

Movies, videos, television series, children's programming and the flight map.

Which flights will have this system available?

On flights that do not have individual screens (Airbus A319, A320 and A321 airplanes). For more specific information, please contact a crew member on your flight.

If I have already downloaded the application, do I need to download it again for my next flight?

No. Once you have installed the application on your device, you do not need to download it again.

Which devices are compatible with LATAM Entertainment?

The app works in iOS and Android smartphones and tablets. It also works on laptops by using your favorite web browser.

What do I do if the application does not work on my ANDROID - Google device?

  1. Close the application and open it again before connecting to the network.
  2. Disconnect from the network, close the application and open it again before connecting to the network.
  3. Restart your device before connecting to the network.
  4. Delete the application and download it again while on board the airplane before connecting to the network.

What do I do if the application does not work on my iOS - Apple device?

  1. Close the application and open it again before connecting to the network.
  2. Disconnect from the network and close the application. Afterwards, reopen the app. Perform this step first before connecting to the network.
  3. Restart your device. Afterwards, use the web browser (NOT the application) to connect to the system.
  4. Use the web browser (NOT the application) to connect to the system.

Do I have to pay to use the LATAM Entertainment application?

No. The LATAM Entertainment system is a completely free service that aims to make flights more entertaining.