Information about the coronavirus (covid-19)


Information about the coronavirus (covid-19)


Committed to ensure the world keeps on dreaming

Today, our most important flight is to take care of the health of all our passengers. We will keep working restless to go through this turbulence and see each other onboard again.  

#FurtherTogether

 

Coronavirus

Coronavirus

During difficult times, our commitment is even stronger.

We have increased the flexibility of our policies to reschedule flight date and/or destination. 

Ticket changes available at LATAM.com

Last update: 18/3 - 12:30 hrs

  • We have enabled a special site on latam.com so you can reschedule your trips with the flexible policies we have developed in response to the COVID-19 crisis.

  • If you have a flight booked between March 17 and May 31, 2020 in countries with border closures and/or state of emergency, you can change your ticket yourself through our website.

RESCHEDULE YOUR FLIGHT

Coronavirus

CHANGE POLICY WAIVER

Due to COVID-19 outbreak some governments have restricted access for passengers to their countries. If your flight is affected by this situation or if you just prefer to fly on another date, check the ticket changes policy for each case.

Not sure if your flight is affected by border closure restrictions or state of emergency? Check our Government Restrictions page for more information.

SPECIAL FLIGHTS

We want to bring you home

Our commitment is to keep the world dreaming

We are proud to have returned home more than 20,000 passengers from different cities around the world. We will continue working with local governments and make every effort to bring back those who are still outside their countries. Flight clearance will be evaluated and requested by local governments.

Enter all the data on the form to make your request, if you have already uploaded the application in your consulate, we still ask you to do it here.

Remember that the authorization and execution of these special flights and the confirmation of the quotas, depends on the approval of the governments and local authorities.

We are together and we will fly back higher than ever.

 

FILL IN THE FORM

Coronavirus

UPDATES

LATAM TRAVEL OFFICES TEMPORARILY CLOSED

Due to government measures regarding COVID-19 outbreak, our LATAM Travel offices will be temporarily closed in the following countries: Argentina, Bolivia, Chile, Ecuador, Paraguay and Peru. 

FREQUENTLY ASKED QUESTIONS

  • What flexibility will LATAM Pass members (Gold, Gold+, Platinum, Black and Black Signature) have to access Elite categories for trips made during 2020?

Many things have changed due to the current situation, affecting the opportunity to travel and accumulate qualifying points for access to Elite categories, but we want to give you peace of mind: the category of our Elite members is guaranteed until March 2022.

For more details on your qualification, check out "My Account". 

Coronavirus
  • What happens if I do not changhe my ticket and/or do not show up on the day of the flight? 
    If your flight date is until April 30, 2020 and for some reason you can't show up, don't worry: you don't need to do anything now. Your ticket will remain open and the value you paid will be available for you when you decide to reschedule your new trip, to fly until December 31st, 2020.

    If your original flight date is from May 1st, 2020, we suggest you to change your ticket before the day of the trip to fly until December 31st, 2020, so you avoid fines and fare difference.   
  • Can I travel if I have been infected with coronavirus, have symptoms without a diagnosis, or if I was in contact with an infected person?

No. LATAM is committed to the health of all its passengers, so we are not transporting people who are infected with coronavirus or who suspect they may have it. All passengers must go through the sanitary barriers of the local health authorities, where the health status of each person is confirmed.

  • Can I request a refund of my ticket? 

Yes, it will depend on the conditions of your ticket. 
Due to the COVID-19 contingency, in order to request a refund, you will be offered a Travel Voucher for the amount of the fare valid for 12 months to exchange for services such as purchase or payment of excess baggage, payment of fines and/or fare differences in addition to new tickets. The Travel Voucher will be generated and sent automatically when you request the refund of your ticket through Latam.com   

 

  • If I bought the ticket with miles, do these flexibilities apply? 

The flexibility policy works under the same conditions in any way of payment, money or miles. 

 

Check more answers at our Help Desk

VIDEO: The coronavirus and your travel – what you need to know

Coronavirus

LATEST NEWS

April 2, 2020 – 8.00 a.m

LATAM reduces operations by 95% in April Read more

 

March 31, 2020 – 1.00 p.m

LATAM repatriates more than 16,000 people on special flights Read more

 

March 29, 2020 – 12.00 p.m

LATAM temporarily suspends additional international routes Read more

Coronavirus

PRESS ROOM

Check all reports in our Press Room.

WHAT ARE WE DOING?

If you have to travel, we want you to do it with peace of mind, and we are doing everything we can to take care of you and our crew. This is why, in the context of the Coronavirus pandemic, we're taking a number of measures to prevent the spread:

PRECAUTIONS ON BOARD

  • Our aircrafts are equipped with an air recirculation system that renews the air inside the cabin every 3 minutes thanks to HEPA (High Efficiency Particulate Air) filters, which remove 99.97% of the particles.

 

  • We have implemented special cleaning procedures for airplanes where a suspicious case is detected. This includes all items that the passenger had contact with, as well as general cleaning of the entire cabin, including bins, seats, tables, toilets and galleys.

 

  • We defined proactive and regular cleaning procedures throughout the cabin for both international and domestic flights.

 

  • We reduced interactions between crew and passengers to minimize contact and prevent the spread of the virus.

Coronavirus

  • We simplified our food services by minimizing the handling of items and limiting each service to only one interaction. We are also taking additional hygiene measures for these handling. 

 

  • We are providing alcohol gel on all our flights.

 

  • To avoid possible contagion, we adjusted crew protocols and included masks for all of our crew members, as well as for passengers with symptoms. 

 

  • We are constantly reviewing and updating onboard procedures as needed, based on live information by our medical and safety teams.

Coronavirus

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