Understand your rights and obligations as a LATAM Pass member
1.1 Retroactive Accumulation: earning of LATAM Pass Miles already flown on LATAM Airlines, oneworld® or on another associated airline, which are not reflected in the account statement.
1.2 Benefits: are all the benefits offered by the LATAM Pass program to members of certain categories that do not require redemption of LATAM Pass Miles to be enjoyed and are acquired by the sole act of belonging to such category.
1.3 Connection: is a stop between the points of origin and destination in order to change the flight on which the journey will then continue to its final destination on the same airline, or an airline that has an existing partnership with LATAM Airlines.
1.4 Password: corresponds to a personal identification number and is the exclusive responsibility of the member. LATAM Airlines either assigns the member a number between 6 and 8 digits or it's created by the member and approved by LATAM Airlines. It is the exclusive responsibility of each member to maintain the privacy and security of their password at all times. LATAM Airlines is not liable for fraud or unauthorized exchanges made with the password or for changes or adulteration of the password.
Note: LATAM Airlines is not liable for adulteration, changes or misuse of your password. We recommend that, for maximum security and privacy of your password, never write them down and avoid using obvious dates or common numbers such as your birthday, the first 4 digits of your ID number, telephone number, etc.
1.5 Blackout: period within which you cannot use awards and/or benefits redeemed from LATAM Pass Miles with LATAM Airlines, oneworld® Airlines, Associated Airlines and/or partner companies. Blackout periods of each entity are variable and will be promptly communicated to members.
1.6 Partner Companies: are all the companies participating in the LATAM Pass program besides Associated Airlines, whose services allow LATAM Pass Miles. to be earned and/or LATAM Pass Program awards and benefits to be enjoyed; all of which are subject to the conditions and requirements of these regulations and those that said companies set out.
1.7 Stop: a technical stop between the origin and destination points, at which a passenger must stay (usually on the plane or in the airport) for a short time and then continue on to their final destination.
1.8 Account Statement: members can access their LATAM Pass account statement information by signing up and logging in with LATAM Airlines. It is the only valid means of information where you can see the amount of LATAM Pass Miles earned and the Qualification Points and the Miles that are about to expire. LATAM Airlines may periodically send members a copy of their account statement to the e-mail or postal address registered in the system by LATAM Pass members.
1.9 LATAM Pass Miles: it's the unit of measure of the LATAM Pass program, and its characteristics are defined in number 6 of these regulations. They can be exchanged for flights or other services the program determines according to its terms and conditions, which form part of this Regulation.
1.10 Qualification Points: this are also a unit of measure for the LATAM Pass program, but they are not equivalent to LATAM Pass Miles. Qualification Points are used to qualify for our Elite categories and are calculated based on the number of dollars spent on purchasing the ticket, minus fees, taxes and additional services. The amount you earn depends on the multiplier that corresponds to the destination of your flight, in other words, whether your flight is domestic or international.
1.11 LATAM Airlines: Includes LATAM Airlines Group S.A. (previously LAN Airlines S.A.), as well as its affiliate companies LATAM Airlines Argentina, LATAM Airlines Perú, LATAM Airlines Ecuador, LATAM Airlines Colombia and LATAM Airlines Chile.
1.12 Associated Airlines: are airline companies, other than LATAM Airlines or oneworld® Airlines, which hold a bilateral agreement with LATAM Pass, whose flights can earn Miles and/or through which LATAM Pass Program awards can be enjoyed, all subject to the conditions and requirements of these regulations and those set out by said airlines. The LATAM Pass Miles earned through Associated Airlines do not qualify members to upgrade their LATAM Pass membership category.
1.13 oneworld® Airlines: are the airlines, other than LATAM Airlines, that belong to the oneworld® alliance, whose flights allow Miles to be earned and/or LATAM Pass Program awards and benefits that are part of this alliance to be enjoyed, available at www.oneworld.com, all subject to the conditions and requirements of these regulations and those set out by said airlines. The LATAM Pass Miles earned with oneworld® Airlines can qualify a member to upgrade LATAM Pass membership category. In any case, the LATAM Pass Miles accumulated with oneworld® Airlines will be rated differently depending on the airline in question.
1.14 Open Jaw: when the outbound destination is different to that from which the return flight departs (for example, an outbound journey from Santiago to New York, with the return flight leaving from Los Angeles to Santiago). This is only allowed within the same reward zone (for example: SCL/MAD/BCN/PAR/LON/HKG/SYD/SCL).
1.15 Awards: are tickets or other services determined by the LATAM Pass program, which can be obtained by redeeming LATAM Pass Miles, as described at LATAM Pass section.
1.16 Frequent Flyer Program, LATAM Pass Program, Program or LATAM Pass: is the LATAM Airlines Group S.A frequent flyer program, through which it is possible to earn LATAM Pass Miles and Qualification Points, by flying on all routes operated by LATAM Airlines, oneworld® companies, Associated Airlines, as well as by using the services of other partner companies, all subject to the conditions and requirements detailed below.
1.17 LATAM Pass Regulation or Regulation: terms and conditions contained in this document.
1.18 Segment: a segment is considered to be a direct flight from one city to another, which may or may not include stopovers.
1.19 LATAM Pass Service Fee: fee for service, charged for services rendered by the Contact Center, for each award issued. If the Award is redeemed through our website, no LATAM Pass service fee applies. The LATAM Pass Service Fee is additional to departure tax and applicable taxes and will vary depending on the type of Award redeemed and country of issuance, as detailed in the LATAM Pass fees section on our website.
1.20 LATAM Pass Program Member or member: is the person who meets the requirements of the Program, who has completed and submitted the registration form through any of the forms in 2.2, whose application has been accepted by LATAM Pass and whose membership has not been revoked or rescinded in accordance with the rules of these regulations. In the case of categories Gold, Platinum, Black and Black Signature of LATAM Pass, the member’s name is shown on the card, along with their membership number, which is also their account number. The Program member will have an account with which he/she will earn LATAM Pass Miles and Qualification Points. The account is non-transferable, recognizing only a single title holder, not admitting the possibility of additional members.
1.21 Stop Over: is a stop between the origin and destination, where a passenger can stay for a certain time, then continue the journey to their final destination on the same airline.
1.22 Awards Table: is the table compiled by LATAM Airlines indicating the LATAM Pass Miles required to redeem certain awards and/or benefits, available at LATAM Pass section. Notwithstanding the foregoing, from time to time LATAM Airlines may issue tables of awards or equivalencies of Miles for other specific promotions, awards or benefits.
1.23 LATAM Airlines Brasil: Includes LATAM Airlines Brasil and LATAM Airlines Paraguay, as well as its affiliate company Transportes Aéreos del Mercosur S.A.
1.24 Member Card or LATAM Pass Card: is the card that entitles the holder to membership of the LATAM Pass Program. The card is issued in electronic format for all categories without the need to request it, and you can download it from the LATAM Airlines application (iOS or Android) or directly from our website.
1.25 Upgrade: the promotion of a passenger to a higher cabin class, without having acquired a ticket corresponding to that class.
1.26 Marketed flight: is a flight sold and commercialized by LATAM but that is not necessarily operated by LATAM.
1.27 Operated flight: is a flight on an airplane operated by LATAM that may or may not have been sold by LATAM.
For example: your flight from Santiago to Sao Paulo, purchased at a travel agency, is operated by LATAM Airlines or LATAM Airlines Brazil.
1.28 Sold flight: is a flight you purchased via our website but that is on an airline with which LATAM has no alliance. Therefore, since LATAM does not operate or market it, you will not able to earn LATAM Pass Miles.
For example: your flight from Santiago to Johannesburg, with a connection in Sao Paulo. The first segment is operated by LATAM Airlines and the second is operated by South African Airways, which is not an oneworld® or affiliated airline, but it is the only airline available on your itinerary.
2. Entry conditions
2.1 They can be LATAM Pass members, only natural persons, over 2 years old, that reside in one of the territories defined in point 2.2, regardless of their nationality, as long as they:
(i) comply with all program requirements,
(ii) fill out, sign and turn in the corresponding registration form, accepting each and every one of the terms and conditions of this Regulation, and
(iii) have been expressly accepted into the LATAM Pass program, and that their membership has not been cancelled or revoked in compliance with the norms of this Regulation. If the requester were underage, their legal representative must act on their behalf.
2.2 The member must reside in one of the following territories to be part of the LATAM Pass program accumulating and redeeming LATAM Pass Miles:
- South America, excluding Brazil and Paraguay.
- Central America, excluding Mexico.
- Asia, excluding Turkey and Russia.
For people residing in any of the excluded territories on the previous list, Europe, Canada and USA, accrual and redemption currency will be LATAM Pass Points.
2.3 Members that change their country of residence must update their personal information through the contact center. To do this, they must send a copy of their new identity document that identifies them as a resident of the country they are changing to. If the territory is not defined in point 2.2 of the previous list, the balance will be in LATAM Pass Points, with 1 LATAM Pass Mile being equal to 1 LATAM Pass Point. Upon changing country of residence, the member is subject to the LATAM Pass Program Terms and Conditions for the new country.
2.4 Said welcome e-mail will provide basic information about the program and confirm the membership number of the newly registered LATAM Pass member.
2.5 The LATAM Pass Miles earned by a registration applicant before he/she is expressly accepted as a member, may not be redeemed for awards unless the person is expressly accepted as a member.
2.6 The data provided in the registration application, as well as its updates, are the sole responsibility of the member. Members shall be held liable for any damage that may result from a lack of truthfulness or accuracy of the information given by them to LATAM Pass.
2.7 The physical mailing address specified by the member cannot be a PO Box or other address that is not covered by regular postal services. LATAM Airlines shall not be responsible for failure to deliver mail to any such addresses.
2.8 All LATAM Pass cards are strictly personal and non-transferable. Inadequate and inappropriate use or non-agreement with the terms and conditions established by any LATAM Pass card may be cause for your elimination from the LATAM Pass program. In this case, all Qualification Points and LATAM Pass Miles earned will be cancelled, without prejudice to legal actions that may be taken.
2.9 The applicant and/or member acknowledge and agree to be solely responsible for any amount of money, whether in the form of taxes, duties or any other, to be paid to any public or private person or entity as a result of the earning or use of LATAM Pass Miles or consequence of his/her admission to the LATAM Pass program, or use of any award or benefit thereof.
2.10 Any change in the information provided must be requested by phone, through the Contact Center once the identity of the member is validated, or our website. No changes requested by other means shall be accepted.
2.11 Only one account per member is allowed. If there are two or more accounts, the most recent will be voided. All LATAM Pass Miles earned in the voided accounts will be transferred to the original account, provided that the LATAM Pass Miles had not been accumulated in both accounts.
2.12 LATAM Airlines will allow the transfer of LATAM Pass Miles between LATAM Pass program accounts, applying a transfer management service charge that must be paid in cash. It is strictly forbidden to sell LATAM Pass Miles or awards associated thereto by any means or channel, including the Internet. The conditions governing the transfer of Miles in LATAM Pass customer accounts are in number 7 of these regulations.
2.13 For purposes of requesting an award, LATAM Pass Miles from different LATAM Pass Program accounts may not be added. That is, if when applying for an award or benefit, the member does not have enough LATAM Pass Miles, he/she cannot use Miles from other accounts, except as provided below. For this case, he/she may:
(i) purchase the difference in Miles through our website, with a maximum purchase of 200,000 Miles in a calendar year;
(ii) receive LATAM Pass Miles transferred from another account to your account, complying with these regulations and its annexes;
(iii) exchange points from associate company programs.
2.14 By the act of completing the registration form, the member expressly agrees to receive program information and other communications by e-mail, cell phone, or to their address that LATAM Airlines shall periodically send, whether or not they are related to the LATAM Pass Program.
2.15 The form and frequency that the LATAM Pass Program shall send information, awards or benefits information, and other communications is sent shall be freely determined by LATAM Airlines, and may for such purpose, use physical means (such as public or private mail) or electronic (such as e-mail accounts, text messages to cell phones, or other means.)
2.16 In addition to what was established in the previous paragraph, when the program applicant or member completes the registration form, they accept that LATAM Airlines dispose of the information in the form, whether for the benefit of the Program, LATAM Airlines or of third parties that have business agreements associated with LATAM Pass, notwithstanding that which is set forth in laws concerning the protection of private life. An essential condition for participation in the program is that earning LATAM Pass Miles and Qualification Points be carried out in accordance with the terms and conditions of this program and in full compliance of applicable regulations.
2.17 The membership card and password are valid for personal and exclusive use of the membership holder, and may not be transferred or given to another person in any capacity. In case of loss, misplacement, theft, robbery or unauthorized use of the membership card, or the password, it is the responsibility of the membership holder to immediately notify LATAM Pass. The member is solely responsible for all use of his/her membership card or password until LATAM Pass is notified of the loss, misplacement, theft, robbery or unauthorized use thereof. It is expressly stated that LATAM Airlines cannot be held responsible for fraud or unauthorized exchanges made with the member password or with modifications or alterations that are made without the member's consent.
3. Cancellation of member´s participation in the program
3.1 The participation of a member in the LATAM Pass Program, shall be terminated immediately or until LATAM Pass deems necessary in the following cases:
3.1.1 If the member fails to fulfill any of the terms and conditions referred to herein or if the use of the LATAM Pass Program or the earning of LATAM Pass Miles, Qualification Points, is made in violation of applicable law or regulations.
3.1.2 If the member knowingly supplies any incorrect or misleading information (including information on flights,) either in the application for registration or when applying for corresponding awards and/or benefits.
3.1.3 If the member does not comply with the terms of passenger transportation contracts (which apply to all passengers.)
3.1.4 If the member makes inadequate or improper use of LATAM Pass Miles, Qualification Points, awards, and/or benefits issued.
3.1.5 If the member has a bad debt of which LATAM Airlines or any of its subsidiaries or related companies is a creditor, or if there is evidence or presumptions of the member’s participation in crimes committed against such companies such as use of fraudulent checks or other crimes.
3.1.6 Upon the death of the member.
3.1.7 In all cases where, in the opinion of LATAM Airlines, the customer has committed an unlawful act or an irregularity contrary to the nature of the LATAM Pass regulations.
3.2 In case of termination of participation in the LATAM Pass Program or the termination thereof, for whatever reason, all earned LATAM Pass Miles and Qualification Points, will be voided and may not be used under any circumstances, nor can they be exchanged for tickets and/or money.
4. Membership card or LATAM Pass card
4.1 The duration of LATAM Pass Gold, LATAM Pass Platinum, LATAM Pass Black and LATAM Pass Black Signature membership cards is set out in accordance with the details of the Program at LATAM Pass section, and may be modified according to the provisions of paragraph 5. For all purposes of these regulations, a "calendar year" runs from 1 January to 31 December each year.
4.2 As of April 1, 2017 all LATAM Pass (Black Signature, Black, Platinum y Gold) member cards will be digital. They are personal and non-transferable and benefits are only granted to their holders unless indicated to the contrary in the specific terms and conditions for a benefit and/or reward. Black Signature, Black y Platinum members who have their physical cards may use them until their expiration date.
4.3 The membership card is not a credit card or a proving identity document, so it does not confer any rights other than those specified in these regulations.
5. Membership category
5.1 The LATAM Pass program has five member categories, in ascending order (based on the priority level and benefits that each one bestows), as follows: (a) LATAM Pass, (b) Gold, (c) Platinum, (d) Black and (e) Black Signature. Now your member card is 100% electronic, and if you belong to one of these categories you can download and print your card so that you can take it with you wherever you go.
5.2 The different membership categories are determined by the fulfillment of the established membership requirements for each category, as described at “How to become an Elite member” section, as well as the terms and conditions of certain agreements with Partner companies. For more information, review other conditions on the website.
5.3 LATAM Pass Miles earned from partner companies and/or associated airlines will not be counted to determine a membership category (except as expressly provided otherwise.) Nor will segments flown in executive class obtained through Upgrade coupons be considered to qualify for Elite categories, whether they are for the use of benefits, for the purchase thereof with LATAM Pass Miles or by other means not specified in this paragraph.
5.4 Nor will segments flown using an award or any other ticket that does not qualify to earn LATAM Pass Miles determine a membership category. These include, but are not limited to, the following: all tickets issued as LATAM Pass rewards or other free ticket promotions, including reduced-fare or free tickets, companion tickets, charter tickets, discount tickets for agents or employees of the travel industry, infant tickets, tickets purchased for items that occupy a seat, unpublished fare tickets, including consolidation fees, and tickets issued subject to special provisions.
5.5 Once all and every one of the conditions required to qualify for a higher membership category are met, that member will be incorporated into that category and will remain there for the remainder of the calendar year in which required conditions were met and during the calendar year immediately following.
5.6 If a member does not meet the requirements to renew its category, it will belong to the category immediately preceding the one to which he/she belongs for the next year, even if he/she does not meet the requirements to qualify for said category.
5.7 The renewals will take place on the 31st of March every year, considering the requirements met by the member during the previous calendar year.
5.8 LATAM Airlines may, at its discretion, maintain or upgrade the category of a member, even if he/she has not fulfilled all the requirements for such category but cannot demote the member’s category, as long as the member meets the requirements to stay therein.
5.9 The changes in the membership category will not affect the balance of LATAM Pass Miles redeemable for awards and vice versa.
5.10 Upgrade coupons and benefits issued for meeting conditions in partner companies cannot be combined with Upgrade coupons and benefits granted to Elite category members, unless expressly stated otherwise.
5.11 The benefits provided to reach a new Elite category are not accumulable with benefits of the previous category. This applies for each and every one of the benefits, including courtesy coupons for requesting a cabin Upgrade.
6. Miles and Qualification Points
6.1 LATAM Pass Miles is the term used for our currency beginning January 1, 2018, and which you can redeem and earn within the LATAM Pass program.
6.1.1 If as of December 31, 2017, you had LATAM Pass KMS in your account, these were divided according to the following conversion: 1 mile equals 1.6 kilometers.
For example: if you had 16,000 LATAM Pass KMS, as of January 1, 2018, your new balance will be 10,000 LATAM Pass Miles.
a) In cases where the resulting number has a decimal, we round it up to the nearest whole number.
b) We also converted kilometers to Miles for redemptions and accumulation, and thus, the value of your currency remains the same, only the name has changed.
6.1.2 If you purchased your ticket before December 31, 2017 and you are flying from January 1, 2018, you will earn LATAM Pass Miles according to the multiplier of your membership category and the value of your ticket in dollars, minus taxes, fees and additional services.
126.96.36.199 For flights on oneworld® airlines, the value will be calculated according to the miles of your trip (distance) and the fare class of your ticket.
6.1.3 For redemptions done in 2017 that you want to change during 2018, the difference between your new fare and the value of your previous fare will be calculated using the conversion of 1.6 kilometers per mile.
6.1.4 For redemptions done in 2017 that you would like to return in 2018, the kilometers will be converted using the 1.6 kilometers per mile rate.
6.1.5 LATAM Miles are also accumulable at participating merchants and financial institutions.
6.2 The LATAM Pass Miles have the following characteristics and are subject to the following terms:
6.2.1 They have no commercial value, are not negotiable or redeemable for cash.
6.2.2 They are transferable in accordance with the provisions in Section 7 of these Regulations.
6.2.3 They are not transmissible, so that in the event of a member’s death, the member’s account and the earned LATAM Pass Miles will be voided.
6.2.4 They may not be seized, since they are rights whose exercise is entirely personal, unless the law or court order provides otherwise.
6.2.5 They may not be the object of legal or judicial dispute, and only belong to the membership account holder, as a personal right.
6.2.6 Awards are not endorsable, so they cannot be used in any companies other than LATAM Airlines, oneworld® Airlines, or Associated Airlines, nor by persons other than those designated by the member, according to the award redeemed. If a ticket award is issued, it can only be used in the airline therein indicated.
6.3 Qualification Points have the following characteristics and are subject to the following terms:
6.3.1 They don't have any commercial value, are nonnegotiable and cannot be exchanged for money.
6.3.2 They are nontransferable.
6.3.3 They are non-transferable, which means that, in the event of the death of a member, the account and Qualification Points earned will be cancelled.
6.3.4 They are non-seizable since their use is fully personal, except if the law or court order deems otherwise.
6.3.5 They are not object of a legal dispute or legal action and only belong to the owner of the account as a personal right.
7. Transfer of LATAM Pass Miles
7.1 The terms regarding charges, conditions, operation, and responsibilities applicable to the transfer of LATAM Pass Miles shall be solely defined in the terms and conditions that will be communicated to members when they access the online platform to transfer Miles, and members must read and accept before carrying out the transaction.
7.2 Notwithstanding the foregoing, and except where expressly excluded, any transfer of LATAM Pass Miles shall carry a transfer management service charge, which will be charged to the respective member, according to the terms and conditions specified on the platform. These costs are not refundable.
7.3 The transferred LATAM Pass Miles can only be transferred and received between LATAM Pass accounts that have been established for at least 10 days. Each member is limited to transfer a maximum number of LATAM Pass Miles from their account and no recipient may receive any more LATAM Pass Miles transferred from another LATAM Pass program account or from a combination of accounts in a calendar year, according to the limits set out on our website. All LATAM Pass Miles above this limit will not be transferred from the member's account or credited to the account of any receiver.
7.4 Any inappropriate use of LATAM Pass Miles or the transfer platform, according to these regulations and the terms and conditions posted on the transfer platform, or any misuse of LATAM Pass Miles shall be grounds for immediate confiscation and forfeiture of such LATAM Pass Miles, and may result in the total loss of Miles in the member's account and their removal from the LATAM Pass Program, notwithstanding other actions and rights pursuant to law and these regulations.
7.5 The minimum LATAM Pass Miles transfer is informed in website. The transferred LATAM Pass Miles can be used for any LATAM Pass awards or benefits, according to general rules. However, said LATAM Pass Miles will not be counted for purposes of determining the membership category to which the respective member belongs, nor will it imply any activity in the account of the transferor or the person receiving the LATAM Pass Miles, regarding effects of the expiration of Miles.
7.6 All transferred LATAM Pass Miles last between 3 years and 2 years and 1 day. This will depend exclusively on the time when the transference is made. The year that the transfer occurs counts as the first year; for example, if the LATAM Pass Miles are transferred between January and December of 2015, they will expire on December 31st of the year 2017.
7.7 It is forbidden to receive or give, directly or indirectly, any object, value, interest or any compensation in exchange for the transfer of LATAM Pass Miles. Likewise, if the LATAM Pass Miles are resold, distributed, transferred for any reason (in the form of payment or otherwise), or used for improper purposes determined at the sole and absolute discretion of LATAM Pass, or if any transfer of LATAM Pass Miles is carried out by abuse or fraudulent use of credit card, or any other illegal means, LATAM Pass may, at will, cancel, void, refuse to validate and/or reverse the Miles transferred and exercise all rights and remedies available. You accept that LATAM Airlines may debit your account or the account to which you transfered the LATAM Pass Miles in connection with the foregoing. You accept to cooperate fully with all reasonable requests from LATAM Airlines related with any investigation or processing of a person participating, or suspected of participating, in abuse or fraud with respect to the transfer of LATAM Pass Miles of this document.
7.8 All fees paid by the Member for the transfer of LATAM Pass Miles under these regulations, and the terms and conditions communicated when he/she registered on the online Miles transfer platform, will include all taxes and charges that are applicable.
7.9 The transfer of LATAM Pass Miles may cause tax implications for both for the transferor of Miles and the member who receives them in his/her account, so members are advised to consult their tax advisors prior to any transfer of Miles. LATAM Airlines will not be liable for any contingency or tax burden that may be generated by the members regarding the transfer of LATAM Pass Miles.
7.10 If LATAM Airlines detects any fraud, overdue payment of transfer fees, exceeded limits of transferred LATAM Pass Miles, or any other breach of these regulations, or of the terms and conditions set out by the online Miles transfer platform, LATAM Airlines may immediately withdraw and reverse any transfer of Miles, notwithstanding any other actions and rights pursuant to law and these regulations.
7.11 Notwithstanding the foregoing, all LATAM Pass Miles transfer transactions are final. Once a transaction is completed, the members may not reverse it or leave it null and void, or annul the payment of the transfer fee.
8. Earning LATAM Pass Miles
8.1 LATAM Pass Miles shall be credited when a member travels on LATAM Airlines or oneworld® Airlines or Associated Airlines, provided that such flights are thereby operated, or he/she makes use of the services enabled by any of the Partner Companies. If the member belongs to the LATAM Pass Program, as well as a Frequent Flyer Program of a oneworld® Airline or an Associated Airline or an Associated Company, the LATAM Pass Miles may only be credited to one account, at the discretion of member. Under no circumstances may the LATAM Pass Miles be credited to more than one account. The member must communicate their membership number, which should appear on the boarding pass.
8.1.1 Qualification Points will be credited when a member travels on flights marketed by LATAM Airlines.
8.2 For effects of Miles LATAM Pass accumulation, will be considered valid any flight operated by any airline associated with LATAM Airlines in the framework of a code-share agreement, whose ticket is sold by LATAM Airlines using its own flight code, provided that it has made in rates, routes and dates that allow the accumulation of Miles. LATAM Pass according to the alliances established for the program. The shared flight operator must have an agreement for earning miles in accordance to the LATAM Pass frequent flyer program.
8.3 Regarding restrictions imposed by oneworld® Airlines and Associated Airlines, the means and number of LATAM Pass Miles earned on flights may not necessarily coincide with those established by LATAM Airlines for their flights and will depend on the restrictions on the fare class paid or the conditions specified for oneworld® Airlines or Associated Airlines and there may be fare classes or flights that allow only a percentage of the distance flown or other restrictions. The member shall be responsible to find out how many LATAM Pass Miles are required for flights he/she may take with oneworld® Airlines or Associated Airlines; such information is available on our website.
8.4 You cannot earn LATAM Pass Miles on flights commercialized by other airlines operated by LATAM Airlines who do not have a Frequent Flyer agreement with LATAM Airlines. You also cannot earn kms. on flights commercialized by oneworld® airlines and operated by other companies that do not form part of the oneworld® alliance. You also cannot earn LATAM Pass Miles on flights commercialized by airlines associated and operated by other companies who do not have a Frequent Flyer agreement with LATAM Airlines.
8.5 You can only accumulate flight Miles by registering beforehand, on condition that the flights are commercialized by LATAM Airlines, and no more than 60 days before the date of registration.
8.6 The LATAM Pass Miles will be credited to the member's account only after the trip is made and the respective ticket is paid. Therefore, tickets purchased but not flown or paid do not earn LATAM Pass Miles. Because of this, the member must keep and turn in, upon request, documents certifying the flight was made (ticket and boarding pass.)
8.7 The LATAM Pass Miles generated by services provided by oneworld® Airlines or Associated Airlines shall be credited to the member's account only after the corresponding oneworld® Airline or Associated Airline or Associated Company submits the required information to LATAM Airlines for said credit.
8.8 Members have up to 365 days from the date that the flight was taken to apply for retroactive accreditation if this flight has not been accredited in their account, with the exception of Malaysia Airlines and Iberia, which provide up to 180 days. The application must be made through our website.
8.9 If a member retroactively requests that LATAM Pass Miles be credited, they will be registered and will appear in the member’s Account Statement on the date they were flown, if they are credited. Nevertheless, for the effects of qualifying for an Elite category, said Qualification Points credited retroactively will be considered only for the calendar year corresponding to the date in which the member requested retroactive credit.
8.10 For Partner Companies, members have up to 180 days from the date on which the service was provided by the company to apply for retroactive accreditation if this activity has not been accredited in their account. In any case, the retroactive accumulation will only apply to registered customers, and will not apply to those who were not LATAM Pass members on the flight date or date of purchase. For some Partner Companies applications for the retroactive accreditation of Miles LATAM Pass will only be processed if the member submits certain documents proving that the service was provided. Companies requiring documents and documents (repeated text) for accreditation are listed on our website. With some of our alliances with banks or telecommunication companies, accreditation must be requested directly from each company. Read the full details of the companies linked to this scheme and their contact information.
8.11 The LATAM Pass Miles earned for flights on LATAM Airlines or oneworld® or Associated Airlines equal the distance between the points of origin and destination of the flight; such distances are provided by IATA. Notwithstanding the foregoing, and as temporary or permanent measure, LATAM Pass may add bonus Miles to the distance between the point of origin and destination, information that is available in “Flying” in LATAM Airlines.
8.12 The LATAM Pass Miles earned with partner companies correspond to what said companies communicate to LATAM Pass; the responsibility for the calculation of the quantity credited shall not fall on LATAM Pass.
8.13 The LATAM Pass Miles earned by flying on LATAM Airlines have a validity of 36 consecutive months, starting from the date of the flight. In all cases, the Miles shall effectively expire on the last day of the month of said expiration.
8.14 The LATAM Pass Miles earned by flying oneworld® Airlines or Associated Airlines, or partner companies, using any services of the partner companies or promotional bonuses, are valid for 3 calendar years, which means that they shall expire on the 31st of December of the third year in which they were earned.
8.15 However, each time the passenger flies on LATAM Airlines, and earns 1 or more Miles on the flight, all existing earned LATAM Pass Miles in his/her account up to the date of said flight will automatically be renewed, going on to have a period of 36 consecutive months, from the date of said flight and will effectively expire on the last day of the thirty-sixth month. Only flights marketed by LATAM Airlines will be considered eligible.
8.16 It is not the responsibility of LATAM Airlines to communicate the expiration date of Miles, according to the rules of LATAM Pass Miles expiration herein set out.
8.17 LATAM Pass program awards used to fly on LATAM Airlines or any of the oneworld® Airlines or Associated Airlines, as well as awards for services from the partner companies, do not earn LATAM Pass Miles, and do not count for promotion to any Elite member category.
8.18 Tickets will not earn LATAM Pass Miles nor Qualification Points if they are issued as LATAM Pass rewards or with other free ticket promotions, such as: reduced fares, free tickets, companion tickets, charter flight tickets, tickets with a travel agent or industry employee discount, infant tickets, tickets purchased for items that do not occupy a seat and tickets with unpublished fares (including group fares and tickets issued subject to special provisions).
8.19 Tickets that allow earning endorsed to other companies by LATAM Airlines shall earn the equivalent amount of LATAM Pass Miles as if they had been flown on LATAM Airlines only in the case of an involuntary event, i.e., not attributable to the passenger's responsibility. Tickets allowing earning endorsed by oneworld® Airlines or associated with third parties who do not have a Frequent Flyer agreement with LATAM Pass, do not credit LATAM Pass Miles.
8.20 In case of a Class Upgrade obtained as an aAward or for free on a LATAM Airlines light or on any of the oneworld® Airlines or Associated Airlines, only LATAM Pass Miles corresponding to the class paid for by the member shall be credited to the member’s account, and not those corresponding to the class to which he/she was promoted, and will not be considered for purposes of upgrading to one of the Elite membership categories.
8.21 It shall be the sole responsibility of the member to verify that the LATAM Pass Miles corresponding to their flights on LATAM Airlines and/or oneworld® airlines and associated airlines as well as to services from partner companies are properly credited to their account. For flights with Iberia, the member must keep their fight documents (boarding pass, passenger receipt of the flight ticket) to be able to earn outstanding LATAM Pass Miles, since these will be required when submitting any request. Under no circumstances may LATAM Pass MIles be earned more than one (1) year after the flight or event they apply to, unless permitted by partner companies for Miles issued by said companies.
8.22 LATAM Airlines reserves the right to investigate a member's account at any time and without notice, in order to ensure compliance with these terms and conditions. LATAM Airlines may deduct any LATAM Pass Miles wrongly credited to a member and likewise, withhold the awards or certificates pending resolution of any dispute, duly informing the member of such.
8.23 In the event that flights and/or services that enable LATAM Pass to earn LATAM Pass Miles are bought on credit, or their payment is deferred over time, the member can redeem an award using the LATAM Pass Miles, whether with those earned with said ticket purchased or any other, only to the extent that the respective tickets are being paid in the manner and time agreed upon when the flight and / or service was purchased.
8.24 It will be the sole responsibility of the member to comply with laws and regulations that may be applicable for purposes of participating in the LATAM Pass program and earning LATAM Pass Miles, especially for members who have the status of public officials.
8.25 Accumulation of LATAM Pass Miles is personal and non-transferrable. Only flights that the account holder has taken will be accredited, excluding trips taken by third-parties.
8.26 For your LATAM flights, the accreditation time for LATAM Pass Miles is 7 days after the trip is made.
9. Redeeming LATAM Pass awards
9.1 Ticket Redemption
9.1.1 To apply for an award, the member must have a valid membership number and the number of LATAM Pass Miles needed to redeem the award requested. The number of LATAM Pass Miles required to receive an award is set out in the award table in effect on the date of application, or one calculated according to the equivalent value, published for the redemption of an award and/or specific benefit.
9.1.2 The LATAM Pass Miles required toclaim a reward and/or benefit, vary depending on the type of reward and/or benefit that you would like to obtain. Regarding award tickets, it is possible to redeem points for tickets in the Economy, Premium Economy and Premium Business cabins, with varying award levels for each cabin. For oneworld® airlines and affiliates, there is only one award level available in all cabins.
9.1.3 Upgrades may only be requested with LATAM Pass Miles for Business Premium and Premium Economy cabins. Valid for flights operated and marketed by LATAM Airlines.
9.1.4 For each type of award, there is limited availability of seats.
9.1.5 To apply for an award and/or benefit, the member must do so in accordance with the terms and channels applicable to such specific award and/or benefit, which may require calling the Contact Center (choosing LATAM Pass), entering on our website, going to sales offices or travel agencies or contacting the offices of a third party. In all cases, a document proving the identity of the member must be shown. On our website, members must register by entering a username and password.
9.1.6 To redeem awards through the Contact Center (choosing LATAM Pass) or sales offices or travel agencies, the member must pay the LATAM Pass Service Fee for each ticket issued. If the award is redeemed on our website, no LATAM Pass Service Fee is applied. The LATAM Pass Service Fee is in addition to departure taxes and applicable taxes and will vary depending on the type of awards redeemed and the country of issuance, as detailed in the LATAM Pass fees section set out on our website.
9.1.7 If some of the routes offered by LATAM Airlines, oneworld® Airlines, or Associated Airlines are unavailable for awards to be redeemed through our website, the LATAM Pass Service Fee shall not apply if the exchange is made through the Contact Center or a sales office.
9.1.8 The application for an award may be made by someone other than the respective member by presenting an authorization signed by the member that contains the following information: member’s full name, account number and/or ID number, and description of which Award is being requested. In addition, a simple photocopy of a document proving the identity of the member (identity card, passport or equivalent) must also be attached. These records must be submitted in accordance with the terms and channels applicable to such specific award and/or benefit.
9.1.9 To redeem awards for children or infants, there are no special discounts, so the award will have a single value regardless of the age of the member or beneficiary of the award that is redeemed.
9.1.10 Prizes are valid for one year (12 months) starting on their date of issuance and expire immediately after that time period.
9.1.11 Air ticket awards shall be issued in the form of return tickets. No awards are redeemable for one way tickets. Members shall not be allowed to board the return leg of the flight if he/she has not flown on the outbound leg of the flight. If the Member uses the Award only on the outbound leg, he/she will not be refunded the balance of LATAM Pass Miles for the unused return leg.
9.1.12 Awards with flights operated by LATAM Airlines and one or more oneworld® Airlines or awards that have flights operated by one or more oneworld® Airlines may be issued without any restrictions. However, for Associated Airlines, only LATAM Airlines flights may be combined with one of such Associated Airlines.
9.1.13 Upgrades can be redeemed for one way tickets (only for the outbound leg or return leg) or for return flights.
9.1.14 It is the responsibility of the member to check the amount of LATAM Pass Miles required to redeem a particular award on flights with LATAM Airlines, oneworld® Airlines and Associated Airlines since the quantities of LATAM Pass Miles required for the same route may vary.
9.1.15 The awards issued are nominative and cannot be transferred to third parties except according to point 9.1.8 of these regulations.
9.1.16 LATAM Airlines reserves the right to withhold awards in the event of any irregularity in their application or use. Any violation of these terms and conditions may result in refusal to issue a LATAM Pass award and/or the termination of the member's participation in the LATAM Pass Program, immediately voiding all the LATAM Pass Miles in the account.
9.1.17 Open Jaw rewards: Open Jaw rewards are only allowed within the same zone*. For Open Jaw rewards involving different zones, two rewards will be charged. For example:
- For the Santiago de Chile (SCL) - Cancun (CUN) / Miami (MIA) - Santiago de Chile (SCL) route, both Santiago de Chile/Cancun/Santiago de Chile and Miami/Santiago de Chile/Miami will be charged.
- For the Santiago de Chile (SCL) - Punta Cana (PUJ) / Miami (MIA) - Santiago de Chile (SCL), route, both Santiago de Chile/Punta Cana/Santiago de Chile and Miami/Santiago de Chile/Miami will be charged.
- For the Santiago de Chile (SCL) - Madrid (MAD) / Auckland (AKL) - Santiago de Chile (SCL), route, both Santiago de Chile/Madrid/Santiago de Chile and Auckland/Santiago de Chile/Auckland will be charged.
1 Excludes Cancun.
2 Caribbean includes the cities of Cancún, Punta Cana, Havana and Aruba.
9.2 Other Redemptions
LATAM Pass members can redeem their LATAM PASS Miles for rewards offered by affiliate companies, subject to accepting and complying with the terms and conditions established and provided by LATAM Airlines at all times, and/or the respective affiliate company for such purposes.
10. Changes or refunds of LATAM Pass awards
10.1 The member can request changes of an award ticket to the extent permitted and subject to the applicable fees, according to the fare conditions of the respective award.
10.2 Exchanging LATAM Pass Prizes may only be performed through the Contact Center paying the applicable fee, as long as the payment is made before the departure of the flight. Changes to date and / or route are not allowed after departure.
10.3 In general, for any kind of LATAM Pass awards, when exchanging a award for one that requires fewer LATAM Pass Miles, the difference in LATAM Pass that is not used for the new award shall not be returned to the member, unless a new award exchange is requested, requiring an amount equal to or less than the LATAM Pass Miles used in the original award, in which case, said balance of LATAM Pass Miles may be used on the second new award. For subsequent changes of dates, the initial number of LATAM Pass Miles and their original expiration date shall be kept.
10.4 To exchange awards in the form of tickets that require a greater number of LATAM Pass Miles, the difference in LATAM Pass Miles must be deducted from the same account wherefrom the original award was deducted and must be only for awards with flights operated and marketed by LATAM Airlines with valid tickets. For changes of origin or destination, the ticket must be unused and for changes that keep the origin and destination, the ticket may have been partially used. The customer must pay the difference in rates if they are incurred in making the change.
10.5 Voluntary changes must be made in the same cabin as originally issued, except if the original cabin does not exist on the new flight. In this case, the award may be issued in a lower cabin; the member must renounce the difference of unused LATAM Pass Miles.
10.6 The date or flight for a premium ticket may be changed if so permitted by the terms of the redemption. Route changes are not allowed if any of the coupons of your ticket have been used. Both changes involve a charge for this item. The charge varies according to the country where the ticket was issued, as well as the route. Charges for changes are published on our website. Premium tickets issued for flights on oneworld® Airlines or Associated Airlines are subject to the same conditions specified above.
10.7 If the return of an issued award is requested, you must pay a fee, which will vary depending on the award and according to the information published on our website. For a reward refund to be given, the ticket must be valid (its validity begins from the date the ticket is issued), the refund must be requested before the flight's departure and with no legs having been flown (except for oneworld® upgrades) and the Miles that were used for it must not have expired at the time the refund is requested. Refunds can be requested by filling in our form or calling our Contact Center (LATAM Pass option) or at sales offices. Once the refund has been processed, the Miles that have not expired will be credited again to the member's LATAM Pass Miles account.
10.8 If the member requests a refund of a non-air Reward, he/she will not have to pay a charge in LATAM Pass Miles, unless otherwise set out in the terms and conditions of the exchange.
10.9 The awards are nominative, have no cash value and are nontransferable. If for any reason or cause an award is not wholly or partly-used in the time and form issued, said award will lose all value.
10.10 Notwithstanding the provisions of this chapter of the regulations, all exchanges and returns of awards and/or benefits must be subject to the specific terms and conditions established for each award, benefit, promotion or program.
10.11 In cases where the refund of a LATAM Pass award applies, LATAM Airlines will refund the boarding fees or applicable taxes charged for the issuance of the award ticket within 5 to 15 business days (depending on your method of payment).
11. Restrictions on the use of awards
11.1 Awards consisting of airline tickets are subject to space availability, which will be confirmed at the time of issuance, and in any case, shall be issued with the restrictions applicable to said fee and published on our website.
11.2 The awards allow one (1) Stopover (voluntary stop of the passenger on one of the Stops included in the outbound section or return of the trip) or one (1) OpenJaw (destination city other than the origin of the return flight,) on both domestic and international routes. Some oneworld® Airlines or Associated Airlines do not allow Stopovers and OpenJaw flights. For more information, visit the oneworld® Airlines and Associated Airlines section on www.latam.com/latam-pass.
11.3 The issuance of open awards, e.g. without date of departure or arrival, is not allowed.
11.4 In no case may awards consisting of airline tickets be used with other airline companies other than those specified in the award. In the case the flight designated in the award is cancelled due to an event not attributable to LATAM Airlines, for security reasons, or due to accident or force majeure, LATAM Airlines will make their best effort to board the passenger on the next flight or a combination of flights to allow their arrival at the destination of the award. In no event will they board the member on another airline for these or other reasons.
11.5 In the case of awards consisting of airline tickets for flights that include connections with a change of aircraft, the cost of staying in the connection location and any other costs associated therewith will be the sole responsibility of the passenger.
11.6 The awards may not be combined with other promotions, coupons, discounts or special offers and are not valid in areas where prohibited by law and are subject to the specific restrictions of the industry.
11.7 Awards issued correspond exclusively to the net value of the fare; the responsibility and cost of any taxes, levies, duties and/or rights that its issuance may incur shall fall on the passenger, including but not limited to departure tax.
11.8 It will be the sole responsibility of the member to keep adequately informed about any restrictions on the application and use of the awards on the date of their use.
11.9 If the award includes flights operated by oneworld® Airlines or Associated Airlines, it is the responsibility of the member to remain informed of the Transportation Conditions of the airline operating the flight. This information is available on our website.
12. Cabin Upgrade
12.1 The courtesy coupons for a cabin Upgrade grant passengers an Upgrade to the next higher class, in a flight operated and sold by LATAM Airlines on the outbound or inbound flight, subject to fulfilling the minimum fare groups corresponding to the route (in case of a purchased ticket purchased – not an award ticket), to the amount of coupons requested per route and seat availability at the time of boarding. The courtesy coupons for a cabin Upgrade may be applied for both purchased and award tickets, obtained with LATAM Pass Miles.
12.2 Courtesy coupons for a cabin Upgrade, regardless of the date they are redeemed, are valid until the expiration date indicated on the coupon.
12.3 The minimum fare families required for paid tickets are available on our website.
12.4 The Upgrade coupon is void in the case of any alteration, reproduction or misuse. It holds no monetary value, is void if used for any type of exchange and will not be replaced in case of theft or loss.
12.5 All Upgrade coupons are exclusively for the member and/or his/her companion. The travel companion may use the Upgrade Coupon as long as he/she travels with the member (not necessarily in the same cabin class.)
12.6 It shall be the responsibility of the passenger to pay any taxes required for the use of his/her Upgrade Certificate.
12.7 The priority for upgrade requests will depend on how far ahead of time the member checks in, on the seat availability of the flight and on the Elite category to which they belong. If your category is Black Signature or Black, you will be given higher priority than those who make requests through the Upgrade Option. LATAM reserves the right to grant a Cabin Upgrade according to the aforementioned conditions and to give priority to other passengers that are not program members due to security or other reasons.
12.8 The priority of upgrade requests will depend on how far ahead of time the member checks in, the seat availability on the respective flight and on the Elite category the member belongs to, whether Black Signature, Black and Platinum. Gold category members will have a lower priority than those who make their request via the Upgrade Option. LATAM reserves the right to grant a Cabin Upgrade according to the aforementioned conditions and to give priority to other passengers that are not program members due to security or other reasons.
12.9 For a purchased fare (not Premium), the Miles for the ticket to which the member applies an upgrade must be accredited in LATAM Pass and not another frequent flyer program.
13.1 LATAM Pass Program participation is subject to the terms and conditions set forth herein, and may be periodically changed at the sole discretion of LATAM Pass. Any changes to terms and conditions shall be under obligatory observation of the member until 30 calendar days from the date of the issuance of the new text of the regulations on our website. This includes the right to change the awards table, the Miles earning system, the system of award concession and the participation of other airlines or companies in the Program.
13.2 LATAM Pass reserves the right to terminate or suspend the LATAM Pass program, or modify any part thereof; including all kinds of awards and/or benefits, and exchange or LATAM Pass Miles transfer mechanisms, at any time, in which case they shall send notice to members 30 calendar days in advance.
13.3 In the event that LATAM Pass terminates or suspends the LATAM Pass program, members may use their earned LATAM Pass Miles during the referred to period of 120 days, in accordance with these regulations. Notwithstanding the foregoing, if the reason for the end of the program is due to the discontinuation of LATAM Airlines SA’s operations as an airline, or a bankruptcy declaration or entering into agreement, LATAM Pass may immediately terminate or suspend the LATAM Pass program, and cancel and render worthless all the LATAM Pass Miles, Qualification Points, awards and benefits, without notice to members.
13.4 LATAM Pass shall not be liable under any circumstances for loss or damage that may result from the carrying out of the LATAM Pass program or changes or modifications thereto.
13.5 All awards are subject to change and availability. It shall be the exclusive responsibility of the member to request the corresponding valid reservation and comply with all other steps necessary for the enjoyment thereof.
13.6 Some of the awards, benefits, mechanisms for earning LATAM Pass Miles, Qualification Points, and Miles transfer platforms are or may be provided or administered by third parties, regarding which LATAM Airlines shall not be responsible and cannot guarantee the reliable performance of such obligations, or the maintenance thereof in the LATAM Pass Program.
13.7 Nevertheless, LATAM Pass neither guarantees nor is responsible for the availability of said awards and benefits, so LATAM Pass shall not be liable for any damage or loss that may result from the provision or failure to provide all or part of any award or benefit. Nor shall LATAM Pass be liable for any of these organizations’ abandonment of the LATAM Pass program.
13.8 The provision or supply of the awards and/or benefits offered by oneworld® or Associated Airlines and/or partner companies shall be subject to the terms and conditions imposed by said organizations.
13.9 LATAM Airlines is not responsible for any loss, harm, delay or damage arising from or connected with the LATAM Pass program or any award and/or benefits offered, except if such loss, harm, delay or damage is caused by serious negligence or willful misconduct by LATAM Pass.
13.10 LATAM Airlines shall not be held responsible for errors or omissions in information relating to any part of the LATAM Pass program that, despite all precautions taken, may occur. Nor shall they be responsible for the delay, loss or wrong delivery of correspondence addressed to the member.
13.11 Any written communication by a member, addressed to the LATAM Pass Program must bear the signature and member number thereof.
13.12 LATAM Pass is solely responsible for the interpretation and application of these terms and conditions.
13.13 Unless expressly authorized in writing by LATAM Airlines, the purchase, sale, exchange or transfer of any LATAM Pass title, Miles, awards and/or benefits is strictly prohibited. Any person caught buying, selling, exchanging or transferring LATAM Pass awards and benefits may be required to pay the full fee associated with harm and damages and legal costs involved, all in accordance with current legislation.
13.14 LATAM Pass awards and benefits that have been sold or purchased in any capacity without the approval of LATAM Airlines, and people who are found using these awards shall not be able to continue their trip or shall stop receiving the service associated with the award, except for paying the complete cost thereof.
13.15 LATAM Pass shall not be liable for awards issued by partner companies or oneworld® or Associated Airlines, these being solely accountable to the member for the awards they grant.
13.16 Flights that appear in the LATAM Pass Program account statements do not constitute evidence that the member actually made the indicated flight.
13.17 With respect to any exchange of LATAM Pass awards and benefits not carried out face to face, such as through the our website or the Contact Center, the right to withdrawal shall not apply as established by Law 19,496 for non face-to-face purchases. The foregoing, notwithstanding the awards and/or benefits for which the repayment or redemption is expressly permitted in these regulations or in the terms and conditions applicable thereto.