Fees for redeeming tickets

Service charges for redeeming LATAM Pass tickets at our Contact Center or sales offices are in addition to boarding fees and taxes and vary depending on the flight you've redeemed.

*Includes Ecuador, Colombia, Venezuela, the Dominican Republic and North America.

Fees for changes and refunds

Changes and refunds of tickets redeemed with LATAM Pass Miles after November 15, 2018 have additional charges and must be made through our Contact Center.

Domestic routes:

International routes:

*Our Platinum, Black and Black Signature members are exempt from fees for changes and refunds of redeemed fares.

Changes and refunds are allowed before your redeemed-ticket flight, for a fee. If LATAM is responsible for the issue with your trip, changes and/or refunds are free and we will send you all corresponding available options.

When can I change or refund LATAM Pass tickets?

When the ticket hasn't been used or hasn't expired yet.
When the request is made before the flight departure time.
When the LATAM Pass Miles are still valid to be redeemed.
In the case of changes, there is an additional fee for the any differences in the fare.
A cabin Upgrade with miles refund must be requested before the flight date.
A penalty will apply to refunds in cash, excepting Black Signature, Black, and Platinum members, or passengers who have exchanged an Upgrade using miles of a member from such categories.
For commercial fare refunds, the regulation of the fare paid applies.
Only the miles redeemed that are still valid will be returned.

How do I get a refund?

By calling our Contact Center, after the refund has been processed, valid miles will be returned to your LATAM Pass account.