Fees for redeeming tickets
When redeeming your LATAM Pass tickets at our Contact Center or sales offices, service charges are in addition to boarding fees and taxes, and vary depending on the flight.
Check the services charges:
*Includes Ecuador, Colombia, Venezuela, the Dominican Republic and North America.
Fees for changes and refunds
Any changes and refunds of your tickets redeemed after November 15, 2018 are subject to a fee and must be made through our Contact Center.
*Our Platinum, Black and Black Signature members are exempt from fees for changes and refunds of redeemed fares.
When can I change or refund LATAM Pass tickets?
When the ticket hasn't been used or hasn't expired yet.
When the request is made before the flight departure time.
When the LATAM Pass Points are still valid to be redeemed.
In the case of changes, there is an additional fee for the any differences in the fare.
A cabin Upgrade with points refund must be requested before the flight date.
A penalty will apply to refunds in cash, excepting Black Signature, Black, and Platinum members, or passengers who have exchanged an Upgrade using points of a member from such categories.
For commercial fare refunds, the regulation of the fare paid applies.
Only the points redeemed that are still valid will be returned.
How do I get a refund?
By calling our Contact Center, after the refund has been processed, valid points will be returned to your LATAM Pass account.
Changes and refunds of tickets redeemed with LATAM Pass Points before November 15, 2018 have additional charges depending on the advance notice and distance of your flight and must be made through our Contact Center.