LATAM informs about flights to/from the City of Mexico following earthquake

Santiago de Chile , September 19, 2017 18:30

Following earthquake in central Mexico, LATAM’s flights to/from the City of Mexico could be affected as a result of the impact on the operation of Benito Juárez International Airport.

The company is offering passengers with flights to/from the City of Mexico between September 19 and 24, 2017 options to reschedule their journeys via the ‘My Trips’ section of latam.com or the LATAM Contact Center.

To all passengers with flights between September 19 and 24, LATAM recommends that they first review their 'Flight Status' via the latam.com website, where the most up-to-date information is available. Likewise, LATAM reminds passengers with connecting flights on third-party airlines to check their flight status before travelling.

Changes and refunds 

Affected passengers with scheduled flights to/from the City of Mexico between September 19 and 24, 2017 can choose from one of the following options: 

• Date / flight changes (same origin-destination):

All passengers who wish to change dates/flight without penalty or fare differences can do so until 15 days after the original date of their flight. After 15 days from the original date of departure, any change will be subject to the corresponding fare difference and the validity of the ticket.

• Change of route:

A route change without penalty, subject to any fares differences and the validity of the ticket.

• Refunds:

Refunds without penalty apply for passengers with unused tickets for flights to/from the City of Mexico between September 19 and 24, 2017.

LATAM regrets the potential inconvenience this situation may cause and reiterates its commitment to the highest standards of safety and service.