LATAM informs about the cancelation and reprogramming of selected flights to and from Punta Cana
Due to Hurricane Maria, LATAM has decided to cancel and/or reprogram selected flights to and from Punta Cana (Dominican Republic).
The company is offering passengers with flights to/from this destination between September 20 and 22 options to modify their journeys via the ‘My Trips’ section of latam.com or the LATAM Contact Center.
To all passengers with flights between September 20 and 22, LATAM recommends that they first review their 'Flight Status' via the latam.com website, where the most up-to-date information is available. Likewise, LATAM reminds passengers with connecting flights on third-party airlines to check their flight status before travelling.
The company is monitoring meteorological conditions closely and will continue to communicate any updates relating to its operation through its established channels.
Changes and refunds
Passengers with scheduled flights to/from Punta Cana (Dominican Republic) between September 20 and 22, 2017 can choose from one of the following options:
- Date / flight changes (same origin-destination):
All passengers who wish to change dates/flight without penalty or fare differences can do so from today until 15 days after the original date of their flight. After 15 days from the original date of departure, any change will be subject to the corresponding fare difference and the validity of the ticket.
- Route change:
A route change without penalty, subject to any fares differences and the validity of the ticket.
Refunds without penalty apply only to passengers with flights that are subject to itinerary changes between September 20 and 22. For other flights, refunds apply according to the terms and conditions of the ticket at the time of purchase.
LATAM regrets the potential inconvenience this situation may cause and reiterates its commitment to the highest standards of safety and service.