You are able to alter tickets purchased via credit card through our site, call center, TAM ticket offices or travel agencies up to 3 hours before your first scheduled flight.

Under the below circumstances, alterations to your ticket cannot be made through our website due to operational reasons. Please contact our Call Center, one of our ticket offices or the issuing agency for:

- Tickets purchased with Multiplus points;

- Tickets purchased through the below forms of payments:

  • Bank payment slip;
  • Direct debit on account;
  • Lottery House /Caixa Econômica Federal;
  • UATP card

Also, please note that the airfare rate is only guaranteed with the confirmation of the ticket rebooking.