We want to make sure you reach your destination without any problems. That’s why it’s important that you tell us about your medical conditions or if you need special assistance on board every time you travel with us.
You can inform us via the MEDIF form or via a medical certification issued up to 10 days before your flight’s departure date. In the case of severe mental pathologies, it must have been issued within 7 days before the trip.
You must send us the document via the Contact Form at least 48 hours before your flight’s departure. Once we have received it, it will be evaluated by our doctors and we will contact you to provide you with the assistance you need.
Cases in which you need to present a medical certification:
- If you are traveling with a baby that is 7 days old or less.
- If you are traveling with a baby that needs respiratory support or monitoring.
- If you are between 30 and 38 weeks of gestation.
- If you had complications during the first 30 weeks.
- If you are in good health, you can travel without restrictions through week 30. If you are traveling to or from Peru, you have to present a medical certification starting on week 28.
Check the requirements of the medical certification for each gestational period and pregnancy type.
- If you have kidney failure.
- If you have a contagious disease.
- If you have a terminal illness.
- If you are receiving cancer treatment.
- If you are insulin-dependent and need to use sharp medical items during the flight, such as syringes, needles or insulin cartridges. Remember that you must give these items to personnel on board so they can be deposited in a special container after use.
- If you had surgery 10 days ago or less.
- If you had thorax surgery 21 days or less ago and are traveling to or from Peru.
Other medical conditions
- If you are traveling with a mentally disabled passenger or high-risk psychiatric patient.
- If you have reduced mobility, you do not need to present a medical certification. Nevertheless, before boarding, we may request additional information about your health. If you have medical problems or have had surgery, our doctors may examine you to ensure you are able to travel.
Local authorities and IATA (International Air Transport Association) have defined the mandatory use of face mask during your trip. No passenger will be allowed on the plane without properly using a mask, except infants 0-2 years.
People with medical conditions that makes the use of a mask impossible, must process a medical certification.
The use of masks will be made more flexible in the case of minors between the ages of 2-11 years.
Information your certification must contain
- Personal information.
- Your personal information and your doctor’s signature and stamp.
- Diagnosis and travel authorization.
- The transportation services you need.
- The saturation percentage of oxygen on land, if you need to travel with a respiratory assistance device, like the Portable Oxygen Concentrator (POC). Keep in mind that we will not provide oxygen during the flight. Therefore, it’s the passenger’s responsibility to bring their own POC.
- If you have a contagious disease, the certification must indicate there is no risk for other passengers.
If you are traveling from, to or within Peru, the certification must also indicate:
- Whether you can use the airplane seat and sit with the seat in upright position when needed.
- If you can do things on your own, such as eating and using the bathroom, among others.
- If you need medication that you can’t administer yourself.
- If you need special medical equipment, such as respirators.
- If you need to be hospitalized.
Do you have more questions? Read our Frequently Asked Questions.