Phishing

Phishing is a fraudulent act that consists of deceiving people so they will provide personal or confidential information to third parties that commit illegal acts, whether through e-mail falsification, publication on social media via fake profiles or on fake websites.

Typically, these scams can be identified because:

  • They aren't hosted on corporate domains (lan.com, tam.com.br, latam.com, pontosmultiplus.com.br).
  • They tell fake stories such as:
  • They tell you you've won a prize (free tickets, kilometers) and to collect it you have to follow instructions that will redirect you to sites outside corporate domains.
  • They ask you to answer an e-mail or questionnaire quickly with your personal data, bank information and/or credentials to login to the website.
  • They make you leave corporate domains.
  • They have noticeable grammatical and spelling errors.

Information about fraudulent campaigns

E-mails

E-mail falsification implies sending an e-mail that seems legitimate by including graphic content and texts that try to imitate company communications, with the objective of obtaining confidential information. Typically, these types of e-mails:

  • Don't address you by your name, but use general greetings such as “Dear Client.”
  • Request personal or confidential information.
  • Seem legitimate: The sender, e-mail address and links are disguised to look like they come from a legitimate company.  

Phishing's Screenshot

Social Networks

In addition, this type of e-mail falsification is also happening through fake social network profiles with the same phishing objectives as e-mails. You must take the same precautions as with e-mails. In general, they have the following characteristics:

  • They are hosted on domains that are not LATAM corporate domains.
  • They have fake profiles that imitate our company's communications.
  • As a part of their process, they make you forward it to your contacts or publish it on your profile.

Recommendations

At LATAM Airlines, we want to protect you from phishing attacks that imitate our company's communications. If you suspect you've been a victim of Phishing that imitates our company's communications, we recommend you pay close attention to the following details:

  • If you receive an e-mail with the above described characteristics and would like to make sure the links in the e-mail are legitimate, check the site the e-mail links to by hovering the cursor over the links (they are generally blue and underlined). Your browser will show you the real web address that the link will take you to in the status bar or as a pop up. Make sure that those links go to a legitimate site.
  • If the URL link is written in the body of the e-mail and tends to be a legitimate site, we recommend you copy and paste the text of the link instead of clicking on it directly.
  • If you would like to know the URL of an image or banner, right click on the image and, depending on your browser, choose the option that copies the URL of the image (for example: “copy direct access,” “copy hyperlink,” “copy link address,” ect). Then paste this address into a text processor and verify that the link goes to a legitimate site.
  • LATAM Airlines will never ask you to provide your LATAM Pass or LATAM Fidelidad password or your credit card information via e-mail, nor will we ask you to download programs as part of a promotion. Look closely at attached file extensions. LATAM Airlines will never send you files with the extension “.exe.”
  • If you have questions about whether a LATAM Airlines e-mail is legitimate or not, don't click on any links, don't open files or follow any of the instructions in the e-mail. Instead, call our Contact Center at 600 526 2000.

You should always be careful not to share your e-mail address or personal information on websites or with people who could use this information irresponsibly. Remember that LATAM Airlines protects their personal data with high security measures and that any e-mail or website may be subjected to phishing with LATAM Airlines branding.

Fraud via social networks