Information about the coronavirus (covid-19)


Information about the coronavirus (covid-19)


During difficult times, our commitment is even stronger.

We have increased the flexibility of our policies to reschedule flight date and/or destination. 

Ticket changes available at LATAM.com

Last update: 18/3 - 12:30 hrs

  • We have enabled a special site on latam.com so you can reschedule your trips with the flexible policies we have developed in response to the COVID-19 crisis.

  • If you have a flight booked between March 17 and May 31, 2020 in countries with border closures and/or state of emergency, you can change your ticket yourself through our website.

RESCHEDULE YOUR FLIGHT

Coronavirus

CHANGE POLICY WAIVER

Due to COVID-19 outbreak some governments have restricted access for passengers to their countries. If your flight is affected by this situation or if you just prefer to fly on another date, check the ticket changes policy for each case.

Not sure if your flight is affected by border closure restrictions or state of emergency? Check our Government Restrictions page for more information.

SPECIAL FLIGHTS

We are proud to have brought home more than 14,000 passengers from 22 cities around the world.

 

The measures taken by governments due to the spread of COVID-19 and the closure of borders in several of the Latin American countries where we operate, restricts these efforts for now. 

 

We are together and we will fly back higher than ever.

Coronavirus

UPDATES

CIERRE DE OFICINAS LATAM TRAVEL

Debido a las medidas tomadas por los gobiernos respectivos en el contexto del COVID-19, nuestras oficinas en Argentina, Bolivia, Chile, Ecuador, Paraguay y Perú se mantendrán temporalmente cerradas.

 

LATAM TRAVEL OFFICES WILL BE CLOSED

Due to government measures regarding COVID-19 outbreak, our LATAM Travel offices will be temporarily closed in the following countries: Argentina, Bolivia, Chile, Ecuador, Paraguay and Peru. 

FREQUENTLY ASKED QUESTIONS

  •  What happens if I do not make the change and do not show up on the day of the flight?

  • If you are traveling on or before March 31st, 2020, do not worry. You may reschedule your trip later and keep the ticket value as a personal credit for future travel up to December 31, 2020. If your flight is on or after May 1st, you must call before the start date of your trip in order to change or request your credit. Both options are valid until December 31st, 2020.

Coronavirus
  • Can I travel if I have been infected with coronavirus, have symptoms without a diagnosis, or if I was in contact with an infected person?
    No. LATAM is committed to the health of all its passengers, so we are not transporting people who are infected with coronavirus or who suspect they may have it. All passengers must go through the sanitary barriers of the local health authorities, where the health status of each person is confirmed.

  • Can my unused ticket remain as credit?
    When requesting a refund of your ticket at LATAM.com, you will be offered a Travel Voucher option for the paid fare amount, which will be valid for 12 months. You can use this Voucher in exchange for services such as purchase or payment of excess baggage, payment of penalty and/or fare differences as well as new tickets. The Travel Voucher will be automatically generated, and the refund of taxes and fees will be made separately.

  • If I bought the ticket with miles, do these flexibilities apply? 
    The flexibility policy works under the same conditions in any way of payment, money or miles. 

Check more answers at our Help Desk

VIDEO: The coronavirus and your travel – what you need to know

Coronavirus

LATEST NEWS

March 29, 2020 – 12.00 p.m

LATAM temporarily suspends additional international routes Read more

 

March 21, 2020 – 2.30 p.m

LATAM repatriates 3,370 people between March 19 and noon today Read more

 

March 11, 2020 – 10 p.m

LATAM operates special flights to repatriate passengers Read more

Coronavirus

PRESS ROOM

Check all reports in our Press Room.

WHAT ARE WE DOING?

If you have to travel, we want you to do it with peace of mind, and we are doing everything we can to take care of you and our crew. This is why, in the context of the Coronavirus pandemic, we're taking a number of measures to prevent the spread:

PRECAUTIONS ON BOARD

  • Our aircrafts are equipped with an air recirculation system that renews the air inside the cabin every 3 minutes thanks to HEPA (High Efficiency Particulate Air) filters, which remove 99.97% of the particles.

 

  • We have implemented special cleaning procedures for airplanes where a suspicious case is detected. This includes all items that the passenger had contact with, as well as general cleaning of the entire cabin, including bins, seats, tables, toilets and galleys.

 

  • We defined proactive and regular cleaning procedures throughout the cabin for both international and domestic flights.

 

  • We reduced interactions between crew and passengers to minimize contact and prevent the spread of the virus.

Coronavirus

  • We simplified our food services by minimizing the handling of items and limiting each service to only one interaction. We are also taking additional hygiene measures for these handling. 

 

  • We are providing alcohol gel on all our flights.

 

  • To avoid possible contagion, we adjusted crew protocols and included masks for all of our crew members, as well as for passengers with symptoms. 

 

  • We are constantly reviewing and updating onboard procedures as needed, based on live information by our medical and safety teams.

Coronavirus

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