Our Help Center has the answers to all your questions
We work hard to continuously improve our services. That’s why our new Help Center has the answers to all your questions so you can find quick solutions on your own.
Manage trips on your own
You can find out what documents you need to travel, download your purchase receipt and post-flight certificate, and recover your reservation code.
Thanks to our new categories, you can find answers to your questions more quickly. We also point out the Help Center’s most popular topics.
Direct contact with our executives
If you have a specific question, you can write us for help and monitor your requests.
You can also find up-to-date information about baggage allowance, steps to follow to fly with your pet, and procedures for flying when pregnant — such as requesting a special meal on board — and much more.