Taking into account the needs of passengers and our continuous concern for their wellbeing, LAN developed this Contingency Plan for Lenghty Tarmac Delays to ensure their safe and pleasant experience in the event of irregular operations.
In support of LAN’s commitment to provide the best available service, while continuing to comply with the regulations prescribed by the United States Department of Transportation (DOT), and assisting the various companies that provide services at airports in the United States, LAN developed a comprehensive plan to: maintain its high standards of safety, improve its coordination with local teams, and keep passengers onboard or at the boarding gate, well informed of any situation that may arise.
In the event of a lengthy tarmac delay, LAN will offer passengers beverages and a snack, if such delay extends to two or more hours. In addition, operable lavatory facilities will be available, as well as adequate medical attention provided if needed, while the aircraft remains on the tarmac.
At LAN we strive to provide the highest service standards and are confident that these strategies will allow us to mitigate any inconvenience to our passengers during a contingency. When faced with these situations, LAN will make all reasonable efforts to cover the essential needs of its passengers, while maintaining the highest level of safety, one of the Company’s fundamental values.
Contingency plan for lengthy tarmac delays
This LAN Plan is adopted for all scheduled and public charter flights operated by LAN to and from the U.S.
1. For all flights covered by this Plan that depart from or arrive at a U.S. airport, LAN will not permit an aircraft to remain on the tarmac at a U.S. airport for more than four hours before allowing passengers to deplane, unless:
(i) The pilot-in-command determines there is a safety-related or security-related reason why the aircraft cannot leave its position on the tarmac to deplane passengers; or
(ii) Air Traffic Control advises the pilot-in-command that returning to a gate or another disembarkation point elsewhere in order to deplane passengers would significantly disrupt airport operations.
2. For all flights covered by this Plan, LAN will provide adequate food and potable water no later than two hours after the aircraft leaves the gate (in the case of departure) or touches down (in the case of arrival) if the aircraft remains on the tarmac, unless the pilot-in-command determines that safety or security considerations preclude such service.
3. For all flights covered by this Plan, LAN will provide operable lavatory facilities, as well as adequate medical attention if needed, while the aircraft remains on the tarmac.
4. For all flights covered by this Plan, LAN will notify passengers on the delayed flight beginning 30 minutes after the scheduled departure time (including any revised departure time that passengers were notified about before boarding), and every 30 minutes thereafter, that they have the opportunity to deplane from the aircraft if it is at the departure gate or at another disembarkation area with the door open if the opportunity to deplane actually exists.
5. LAN has sufficient resources to implement this Plan, when necessary.
6. LAN has coordinated this Plan with airport authorities (including terminal facilities operators, where applicable) at all U.S. airports that LAN serves, including regular diversion airports in the U.S.
7. LAN has coordinated this Plan with U.S. Customs & Border Protection (CBP) and the Transportation Security Administration (TSA) at each U.S. airport that LAN serves regularly, including regular diversion airports in the U.S.