We work carefully to make sure that you get your baggage without any problems, but unexpected events can happen. In these situations, we make an effort so solve these problems as quickly as possible and to make sure you receive your baggage wherever you need it, free of charge. In general, 96% of our cases are resolved in the first five days. Next is an explanation of what you should do if you have baggage problems when arriving to your final destination.

Delayed Baggage

We apologize for not being able to deliver your baggage to your destination airport on time. We want to solve this problem as quickly as possible. Please follow these steps:

  • Contact us before leaving the baggage claim area and file your claim with your identity document, boarding pass and baggage tag.
  • Check the status of your baggage online by entering your name and claim number.

After you complete a claim for not having received your baggage, we will start a search for you at the airports. If we do not find it within 14 days, we will initiate the compensation process.

Remember that you have to present your claim with the last airline that transported your baggage. Know our liability limits for the air transportation of passengers and baggage.

Damaged baggage or lost items

Was your baggage damaged or was an article from inside your bag misplaced?

Speak with one of our employees in the Disembarkation area before leaving the airport and make a formal claim with your Identity Document, Boarding Pass and proof of baggage receipt.

Did you already leave the airport?

No problem. Call our Contact Center within 7 days after your trip. Contact us within 7 days after your arrival. For domestic trips within Argentina, contact us within 3 days after your arrival.

Items left on board the airplane

Did you forget something on board the airplane or did you lose an item from your carry on baggage?

Speak with one of our employees in the Disembarkation area before leaving the airport.

Did you already leave the airport?

You will have to go back and speak with someone from the Baggage Service or call our Contact Center.

Remember to bring any items of value such as documentation, cash, jewels as well as fragile items and electronics, with you on board. We cannot be held responsible for the loss or damage of your belongings while transporting your baggage.

Valuable Items

  • Art
  • Jewelry
  • Money
  • Personal documents
  • Valuable documents
  • Medical records and documents
  • Glasses
  • Keys
  • Branded fountain pens or pens
  • Antiques
  • Medication
  • Watches
  • Expensive alcoholic drinks
  • Purses
  • Billeteras

Electronics

  • Computers
  • Household appliances
  • Photographic equipment
  • Medical equipment
  • Cell phones
  • Data Storage Devices: MP3, USB sticks, External Hard drives
  • Digital tablets
  • Video games consoles
  • Personal digital assistants and any other electronic equipment including software or components
  • Televisions
  • Radios or similar items.
  • Drones
  • Any other item or property of similar value

If you have any additional questions, contact our Contact Center.