If you need special assistance during your trip and you inform us in advance, we will be better prepared to provide you with a pleasant, comfortable and safe experience.
If you had a medical emergency or have been hospitalized in the last 30 days, or have a medical condition, you must send us a medical certificate authorizing you to travel. Learn more in the Medical Certification section.
When can I request special assistance?
Air Carrier Access Act
Consumers can obtain a copy of this Part 382, the regulations regarding nondiscrimination on the basis of disability in air travel, in an accessible format from the Department of Transportation by any of the following means:
- For calls made from within the United States, by telephone via the Toll-Free Hotline for Air Travelers with Disabilities at 1-800-778-4838 (voice) or 1-800-455-9880 (TTY),
- By telephone to the Aviation Consumer Protection Division at 202-366-2220 (voice) or 202-366-0511 (TTY),
- By mail to the Air Consumer Protection Division, C-75, U.S. Department of Transportation, 1200 New Jersey Ave., SE., West Building, Room W96-432, Washington, DC 20590, and
- On the Aviation Consumer Protection Division's Web Site (https://www.transportation.gov/airconsumer/disability).