Restriction on transporting pets

Between December 15 and March 15 of each year, our ability to transport pets in the hold on all our routes to New York is restricted.

Please be advised that as of October 01, 2017, dogs of the “American Bully” breed and cats of the “British Shorthair” breed will not be admitted aboard for transportation as animals in the hold, since these breeds are regarded as dangerous and brachycephalic animals respectively.


You may take your four-legged friend with you in the cabin or in the hold of the airplane, depending on the available space on board. We know your pet is an important member of your family, and that's why we aim to make their trip as comfortable and as safe as your own.
 

Remember that if you apply for an upgrade, you won’t be able to travel with your pet, as for security reasons they have to travel in the economy cabin.

Before embarking on the adventure with your pet, bear in mind that there are certain conditions you must meet in order to travel:

Animals that are permitted

  • You may only take dogs or cats.
  • You are not allowed to transfer your pet to / from: Galapagos Islands, Australia, New Zealand, Papeete and England.
  • The pet must be aged over 8 weeks, or over 4 months if traveling to the United States.
  • Other animals may be transported via LATAM Cargo.

Required documentation

  • If you are traveling with your pet on board, you will need a certificate from a veterinarian, issued up to 10 days before the flight, confirming that your pet is in good health to travel.  In addition, if you’re a passenger on a flight to Easter Island, you’ll need an SAG (Servicio Agricola y Ganadero [Agriculture and Livestock Service]) Office to certify your pet is in good health. As the owner, you can get this at any SAG office near your home. This is an exception within Chile.
  • The health authorities in the countries or cities of your flight destination and any connections may request specific documentation, such as their current vaccinations and health certificate. Please review the reference information on iatatravelcenter.com (in English) and contact the consulate or health authority of the countries you will be visiting.

On the day of your trip

  • Your pet will not be admitted to travel if they are sedated.
  • They must remain in their travel container during the whole time of the flight.
  • You cannot bring containers with wheels. 

Please also bear in mind the following:

  • It is not permitted for pets to be taken in the airplane cabin by unaccompanied minors under the age of 12 years or passengers who take a POC (respiratory devices for chronic respiratory or heart failure) for sleep apnea.
  • In the event your pet is traveling in the cargo hold, the validity of the veterinary certificate is defined by each country's health authority.
  • On trips shared with other airline companies the most restrictive conditions will apply. Don't forget to check these conditions and restrictions before you travel.
  • Admission of your pet on board the aircraft is subject to health restrictions and documentation required by the health authorities of each country. For example, for domestic flights in Colombia it is a requirement to present your pet’s vaccination card or certificate, registered by a veterinary surgeon where his/her professional license number is clearly stated.

How can you request this service?

Remember to request the service through our Contact Center when you are making your booking as this service is subject to available space onboard the airplane. The deadlines for making your request are as follows:
Pets in the cabin: At least 24 hours before the departure time.
Pets in the hold: At least 48 hours before the departure time.

For LATAM Airlines Brasil flights, the request cannot be made until 4 months before the flight.

When you call, you will need to provide the following information about your pet: their age, weight, size and breed.

We have prepared a small manual for you with useful tips to keep in mind when traveling with your pets, including a checklist of what you need to do before your trip. To access it, click on: Traveling in the aircraft cargo hold or Traveling with you in the cabin.

Small dogs and cats in the airplane cabin

If you want to take your pet in the airplane cabin, please bear in mind that the service is only available on Airbus 319, 320, 321, 330 and Boeing 777 airplanes and you may only travel with one dog or one cat at a time.

Pet travel container characteristics

Your pet must travel inside a hard or soft pet container that has the following maximum dimensions:

 

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Make sure that the container has sufficient ventilation, a waterproof base and a secure closing mechanism. It should fit comfortably and be easily movable.  

In order to take your dog or cat in the airplane cabin, the total weight of the animal and the container can not exceed 7 kg.

Cost of this service

  • Flights within Brazil: R$ 200.
  • Flights within Colombia: US$ 20.
  • Flights within Ecuador: US $45.
  • Flights within Peru (tickets issued from May 5, 2016 onward): US $45.
  • Flights within Chile, Argentina and between Asuncion and Ciudad del Este: US$ 75.
  • Flights within South America: US$ 200.
  • Other international flights: US$ 250.

You will also have to add sales tax to these fees in the countries where it applies.

Keep in mind that if your flight includes a stop that allows you to leave the airport, you will have to pay for the service for each leg of your flight until your final destination.

Traveling with pets inside the cabin is a service additional to passenger travel. We therefore remind you that ticket exchanges or refunds are subject to the conditions of the fare paid.

Assistance animals

Guide dogs and emotional assistance dogs can travel in the airplane cabin free of charge, but they must be duly certified and have their medical documentation. For more details please review our Special Assistance information, or get in touch with our Contact Center.

Large dogs and cats in the hold of the airplane

Pet travel container characteristics

  • Dimensions: There must be a distance of at least 5 cm between your pet's head (when standing up) and the top of the cage. The cage must be at least twice as wide as the animal, and it must be long enough that your pet can lie down without touching the sides. The maximum measurement permitted for the container is 115 cm tall and cannot exceed 300 lineal cm (width + height +length).
  • Weight: If you are traveling on routes to or from Europe, Oceania, Argentina and Aruba, or on connections with IB, BA, QF and AC, the maximum permitted weight, including the container, is 32 kg. For other destinations, the maximum weight, including the container, is 45 kg. You can transport up to 2 adult dogs of a similar size, weighing 14 kg each, in the same container. If they exceed this weight they must be transported separately. You can transport up to 3 puppies of the same litter, up to 6 months of age, in the same container. Each dog cannot weigh more than 14 kilos.
  • Material: Solid, waterproof and with an absorbent floor.
  • Door: Metal and double locked. Also, for the safety of the pet, it is reccomended that the door doesn't have any slots that the animal could put its snout or paws in (this condition is obligatory for flights after February 1, 2017).
  • Ventilation: The cage must have one open end, holes in the three other walls and spacer bars to prevent other baggage from interfering with air circulation.

 

  • We recommend that the container have a water dish that will not spill for the pet.

Cost of this service

The costs shown below are per origin-destination transported and vary according to the weight of the animal plus their cage.

Regional flights: between South American countries; between South America and the Caribbean (Havana, Punta Cana and Aruba); includes Auckland - Sydney, Punta Cana - Miami and Madrid - Frankfurt routes.
International flights: between South America and Europe - the United States - Oceania - Mexico (Cancun and Mexico City); includes Lima - Orlando and Guayaquil - Miami routes.

Breeds requiring special care

We know how important the level of care for your pet is to you; there are some dog and cat breeds that require extra special level of care and so cannot be admitted in the hold of the airplane. If your pet is one of these, you may only take it on board with you, provided it complies with the conditions for transporting animals in the cabin.

In exceptional cases, these breeds may be transported on flights within Brazil through our LATAM Cargo service.

Restricted dog breeds

Affenpinscher

Boston Terrier

Bulldog (all breeds)

Cane Corso or Italian Mastiff

Chow Chow

English Toy Spaniel

Brussels Griffin

Japanese Chin

Lhasa Apso

English Mastiff

Pekingese

Pug (all breeds)

Chinese Shar-pei

Shih Tzu

Tibetan Spaniel

Restricted dog breeds

Bull Terrier

American Bulldog

American Bully (New)

Akita Ken

Argentinian Mastiff

Brazilian Mastiff

Anatolian Shepherd Dog

Rottweiler

Japanese Tosa

American Staffordshire Terrier (Amstaff)

English Staffordshire Bull Terrier (Staffie)

American Pitbull Terrier

Boxer

Bullmastiff

Bordeaux Mastiff

Neapolitan Mastiff

Presa Canario (Canary Mastiff)

Restricted cat breeds

American Burmese

Himalayan

Persian

Exotic Shorthair

British Shorthair (New)