DISCOVER A NEW WAY OF FLYING, WITH EVEN MORE SAFETY AND FLEXIBILITY


DISCOVER A NEW WAY OF FLYING, WITH EVEN MORE SAFETY AND FLEXIBILITY


We will keep flying for you. We are gradually resuming our operation with the highest standards and safety protocols, a renewed flexibility policy with even more benefits and the support of the 90 years that we have been operating in the region.

We will keep flying for you. We are gradually resuming our operation with the highest standards and safety protocols, a renewed flexibility policy with even more benefits, and the support of the 90 years that we have been operating in the region.

 

MORE FLEXIBILITY FOR YOUR TRIP

MY FLIGHT WAS CANCELED OR RESCHEDULED

If you had a flight after March 1 and it was canceled or rescheduled, don't worry. Your ticket will be open to changes, so you don't need to have a new date immediately.

 

You may

  • Change your flight date once without penalty or payment for the fare difference.

  • Change your destination, but you will have to pay the fare difference if there is one.

 

Keep in mind

  • You can reschedule your flight during the validity of the ticket. That is, until December 31, 2021, if your trip started in 2020, or 12 months from the start date of the original trip, if your trip started in 2021

  • You can request a refund through a Travel Voucher. This is valid until December 31, 2021, and can be exchanged for LATAM services or cash (the latter option does not apply to tickets purchased in Colombia).

  • The Travel Voucher for tickets only allows the refund of the amount you paid in money. The return of LATAM Pass Miles or Points is done through the normal process of accreditation to your member account.

I HAVE A TICKET TO FLY IN THE NEXT FEW DAYS

  • Check the flight status and if there are travel or entrance restrictions to your destination.

  • Check-in online to confirm that you will travel with us and obtain your boarding pass. 

  • If you can’t travel, let us know before your flight through My Trips or our Contact Center. Your ticket will be open so you can reschedule it at no cost, as long as you maintain the destination. Check the conditions that apply according to the date of purchase of your ticket in the paragraphs below.

  • If you choose not to leave your ticket open and don’t show up on the day of your flight, the initial conditions of the fare you purchased will apply.

I PURCHASED BEFORE MAY 20 - I WANT TO POSTPONE MY TRIP

If your flight was not affected, you can change the date or destination before the flight one time without a penalty fee. But if it applies, you will have to pay the fare difference.

 

Keep in mind

  • You can reschedule your flight during the validity of the ticket. That is, until December 31, 2021 (if your trip started in 2020), or 12 months from the start date of the original trip, (if your trip started in 2021).

  • If you are still not sure about when to travel, let us know before your flight through My Trips or our Contact Center. Your ticket will be open so you can reschedule it at no cost, as long as you maintain the destination, until December 31, 2021 (if your trip started in 2020) or 12 months from the original trip start date (if your trip started 2021).

  • If you do not choose to leave your ticket open and do not show up on the day of the flight, the initial conditions of the fare you purchased will apply.

I PURCHASED BETWEEN MAY 20 AND JULY 31 - I WANT TO POSTPONE

If your flight was not affected, you can change the date or destination before the flight one time without a penalty fee or fare difference cost. If you decide to change the destination, and if it applies, you will have to pay the fare difference.

 

Keep in mind

  • You can reschedule your flight during the validity of the ticket. That is, until December 31, 2021 ( if your trip started in 2020,) or 12 months from the start date of the original trip (if your trip started in 2021).

  • This possibility of change without fare difference applies only to flights operated by Latam Airlines Holding.

  • If you are still not sure about when to travel, let us know before your flight through My Trips or our Contact Center. Your ticket will be open so you can reschedule it with no cost, as long as you maintain the destination, until December 31, 2021 (if your trip started in 2020,) or 12 months from the original trip start date (if your trip started in 2021).

  • If you do not choose to leave your ticket open and do not show up on the day of the flight, the initial conditions of the fare you purchased will apply.

I PURCHASED BETWEEN 08/01 AND 08/30 - I WANT TO POSTPONE

If your original travel date ends before November 30, 2020:

You can make a date change before starting your trip, to fly before May 31, 2021 without paying penalty or fare difference (does not apply to trips that start and / or end in December 2020, January and February 2021).

If you decide to travel on other dates within the validity of the ticket, you will be allowed a change of date or destination without penalty. You will only have to pay the fare difference, if applicable.

Keep in mind:

  • You can choose your new travel date to fly for the next 330 days (approximately 11 months) from the date of consultation. 

  • This option is subject to cabin and ticket availability. The validity of your ticket is:

    • Until December 31, 2021, if your trip started in 2020, or

    • 12 months from the original trip start date, if your trip started in 2021

  • The possibility of change without fare difference applies only to flights operated by LATAM Airlines Holding. If you do not show up on the day of your flight, the initial conditions of the fare you purchased will apply.

 

If your original travel date is from December 1, 2020:

You will have the chance to make a change of date or destination before starting your trip without paying a penalty. You will only have to pay the fare difference, if applicable.

Keep in mind:

  • You can choose your new travel date to fly for the next 330 days (approximately 11 months) from the date of consultation. 

  • This option is subject to cabin and ticket availability. The validity of your ticket is:

    • Until December 31, 2021, if your trip started in 2020, or

    • 12 months from the original trip start date, if your trip started in 2021

  • The possibility of change without fare difference applies only to flights operated by LATAM Airlines Holding. If you do not show up on the day of your flight, the initial conditions of the fare you purchased will apply.

I PURCHASED MY TICKET FROM 31/8 - I WANT TO POSTPONE MY TRIP

If your original travel date ends before November 30, 2020:

You can postpone it before starting your trip, to fly before May 31, 2021 without paying fines or fare difference, except for the following cases where you must pay the difference in the rate (if applicable): 

  • Trips that start and / or end during December 2020, January and February 2021 

  • In case you want to advance the travel date.

 

If you decide to travel on other dates within the validity of the ticket, you will be allowed a change of date or destination without a change penalty. You will only have to pay the difference in the rate if applicable. Keep in mind:

 

  • You can choose your new travel date to fly for the next 330 days (approximately 11 months) from the date of consultation. 

  • This option is subject to cabin and ticket availability. The validity of your ticket is:

    • Until December 31, 2021, if your trip started in 2020, or

    • 12 months from the original trip start date, if your trip started in 2021

  • The possibility of change without fare difference applies only to flights operated by LATAM Airlines Holding. 

  • If you do not show up on the day of your flight, the initial conditions of the fare you purchased will apply.

 

If your original travel date is from December 1, 2020:

You will have the chance to postpone or make a change of date or destination before starting your trip without paying a penalty. You will only have to pay the fare difference, if applicable.

Keep in mind:

  • You can choose your new travel date to fly for the next 330 days (approximately 11 months) from the date of consultation. 

  • This option is subject to cabin and ticket availability. The validity of your ticket is:

    • Until December 31, 2021, if your trip started in 2020, or

    • 12 months from the original trip start date, if your trip started in 2021

  • The possibility of change without fare difference applies only to flights operated by LATAM Airlines Holding. 

  • If you do not show up on the day of your flight, the initial conditions of the fare you purchased will apply.

I WANT TO POSTPONE MY TRIP BUT I ALREADY MADE A CHANGE

If you have already made a change to your trip, you will have to review the original conditions of the fare you purchased to make a new alteration.

I WANT TO PURCHASE A TICKET

Check the flexibility options we have for you when purchasing a new ticket.

What options do I have for changing my flight? 

Check the alternatives you have here

QUICK LINKS

UPDATES

LATAM TRAVEL OFFICES TEMPORARILY CLOSED

Due to government measures regarding COVID-19 outbreak, our LATAM Travel offices will be temporarily closed in the following countries: Argentina, Bolivia, Chile, Ecuador, Paraguay and Peru. 

 

 

PREFERENTIAL COUNTERS

Given the modifications in infrastructure and less public influx, we made changes in the location of our preferential service counters at some airports in the region:

Guarulhos

Due to renovations in Terminal 3, we began to serve our Black Signature and Black passengers through an exclusive line in the front counters of the Check-in F area.

The preferential attention of domestic flights in Terminal 2 remains unchanged.

Santiago

Attention for all Elite passengers and Premium Cabins moved to counters 34 to 37 in the central hall located on level 3.

Lima

Attention for all Elite passengers and Premium Cabins moved to counters 47 to 49 in the central Check-in hall.

SPECIAL FLIGHTS

We want to bring you home

Our commitment is to keep the world dreaming

If due to current government restrictions you still cannot return home, enter your information here and we will contact you as soon as our operation is available:

 

 

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