PRECAUTIONS ON BOARD

Boarding and disembarking

• We have adjusted our boarding and disembarking process to avoid crowding

Mandatory use of face masks

• Local authorities and IATA (International Air Transport Association) have defined the use of these protection elements during your trip. They minimize the possibility of cross-infection among people on board. It is essential to wear them correctly; they must cover your mouth and nose completely, reducing the drops expelled when breathing, coughing, or sneezing by 90%.

• We suggest not to use masks with valves and to follow the manufacturer's recommendation regarding the time of use, remembering that a mask should be discarded and replaced if it becomes dirty, wet or deteriorated. For long-duration flights it is advisable to bring extra masks for replacement.

• The types of face masks to be worn can be the traditional surgical ones, or the N95, as well as hand-made fabric masks, as long as they completely cover your nose and mouth.

• No passenger will be allowed to board the plane without a properly worn face mask, except those who have processed a medical certification authorizing them to fly without it.

Distancing measures

• Our crew has guidelines to promote social distancing during flights and will organize passengers in order to avoid crowding when boarding the plane, upon arrival at the destination, etc.

• Blocking the middle seat as a measure of social distancing is not recommended by IATA within its guidelines to ensure a safe flight.

Food

• We simplified our food services by minimizing the handling of items and limiting each service to only one interaction.
• This service is temporarily suspended, for both Economy and Premium Economy cabins, on domestic flights from Brazil, Peru and Colombia at the request of local authorities.

Materials

• All of our rest elements are sanitized and sealed before each flight (on the routes that have this service). Items have been temporarily removed from the pockets of each seat.

Due to local regulations, we have suspended the distribution of pillows and blankets on flights to or from Colombia