Carefully review our terms and conditions and understand your rights and obligations associated with being a LATAM Pass member:
1. General Terms
THE LATAM PASS PROGRAM (“Program”), developed by TAM LINHAS AÉREAS S.A. (“LATAM”) registered in the CPNJ [Cadastro Nacional de Pessoas Jurídicas (National Register of Legal Entities)] under no. 02.012.862/0001-60, seeks to incentivize the use of its air transportation services by the Member.
1.1 All individuals who are older than 02 (two) years of age and have registered with LATAM and Multiplus, may participate in this Program, as set forth in these Rules, hereinafter called Member(s), considering that participation in the Program will depend on their full and unrestricted agreement with the terms of these Rules.
1.1.1 If the Member is a minor between 16 and 18 years of age or a minor under 16 years of age, according to the terms of Brazilian civil legislation, their registration for use of the Program, and consequently acceptance of these Rules, must be undertaken together with Member’s parents or guardian, as assistants or representatives, and, depending on the case, the Member’s parents or guardian will henceforth be responsible for the Member’s actions in use of the Program, in the event of any illicit conduct, as per applicable civil law.
1.2 The Member is responsible for understanding these Rules, as well as the information provided to them by LATAM. The Member must keep all registered information complete and properly updated, or they risk being unable to enjoy all the awards, advantages and benefits offered through LATAM Pass. LATAM and Multiplus are not responsible, under any circumstances, for any harm or loss resulting from incorrect information presented by the Member.
1.3 LATAM Fidelidade and Multiplus Members must reside in Brazil or Paraguay to join the Program. Members that live in other countries must register through LATAM, the redemption and accumulation platform of LATAM Airlines in their country of residence.
1.4 The members that change their country of residence must update their personal data in the Program in accordance with the Multiplus provisions.
1.4.1 For members who change their country of residence to the United States, Canada, Mexico, Spain, United Kingdom, Germany, France, Italy and other European countries, including Turkey and Russia, their member profile will continue to be administered by Multiplus, but it will be part of the LATAM Pass Program.
1.4.2. The members who change their country of residence to Chile, Argentina, Peru, Ecuador, Colombia, Uruguay, Australia, New Zealand and the countries not listed in point 1.3 and 1.4.1 must accept LATAM as a redemption and accumulation platform defined for their new country of residence that will administer their Member profile and balance. The relationship will be maintained that 1 Multiplus point is equal to 1 LATAM Pass Mile, and are equivalent to accumulating and redeeming air tickets.
126.96.36.199 The equivalence does not cover the final ticket price. The final ticket price may vary depending on the availability of seats for each one of the programs.
1.5 To join the Program, the Member may register via the website, www.latam.com or at the website www.pontosmultiplus.com.br, or by any other means that LATAM may disclose. Only one registration per Member is allowed.
1.5.1 Before joining, the prospect should read these Rules and their Appendixes completely. When requesting to register for LATAM Pass, the prospect confirms their unsolicited membership in the Program, as well as express their agreement with all rules, terms and conditions provided under these Rules.
1.5.2 The Program participant number will be the Member's CPF [Cadastro de Pessoa Física (Social Security Number)]. Members who do not have a CPF (foreigners and underage members) will be given a 12 digit user number. This number will be given at registration.
1.6 Changes to Member registration and/or issue of a new password can only be completed by the Member, at any time, by submitting the necessary documentation through the Multiplus channels, upon request through the LATAM call center or on the website www.pontosmultiplus.com.br
1.7 To demonstrate the validity these Rules being accepted by the Member, as well as to demonstrate their wishes in this sense, LATAM will store log records of their acceptance, upon registration.
1.7.1 In the case of any disagreement, total or partial, with the terms of these Rules, the Member should abstain from completing registration on any LATAM or Multiplus portal and/or cease participation in the Program.
1.8 Points and tickets redeemed through Pontos Multiplus (“Reward Tickets”) may only be used in accordance with these Rules.
1.9 The Points obtained as per these Rules are personal, and are unable to be transferred to any third party, of any kind, including through succession or inheritance, except in procurement and use of products specified for point transfer. In the case of the Member’s death, the account will be closed and the existing points and Reward Tickets issued will be cancelled.
1.10 After August 9, 2018, Participants who violate the rules of these Rules will be suspended and/or definitively excluded from the Program, for using either bad faith, fraud or deceit in Accumulating Points and/or Redeeming Benefits, without prejudice to their respective civil and criminal liabilities.
1.10.1 Though it is not possible to describe all the cases of violating the rules of these Rules and using bad faith, fraud or deceit in the Program and/or Multiplus Network, some examples are below:
(a) The illegal or contrary practices to the provisions of these Rules;
(b) irregular, inadequate or suspicious use and/or conduct that contributes to the occurrence of fraud and/or misuse in Accumulating Points or Redeeming Benefits;
(c) Redeeming Benefits from the Program in favor of 25 (twenty-five) or more different third parties, for any reason, within a period of 12 (twelve) months;
(d) the negotiation with third parties about any form of purchase and sale of air tickets
(e) providing false or inexact information to carry out the Program transactions;
(f) providing third parties with the Multiplus Number, Password and/or Redemption Code; and
g) other cases not listed in this item, but identified as irregular and contrary to the operation of the Program and/or Multiplus Network.
1.10.2 In the events listed above, LATAM may suspend the Participant for a period of 6 (six) months or, depending on the severity of the situation, automatically exclude it from the Program. In case of recidivism, the Participant may be definitively excluded from the Network. A penalty will be applied to any Participant who has performed any of the above acts, as well as any Participant who assisted or contributed to the practice, in violation of the provisions of these Rules.
1.10.3 In case of damage or loss to LATAM, the Participant will be obliged to indemnify it for all losses incurred, in addition to the exclusion penalty from the Program.
1.11 LATAM may cancel or change the Program, as well as perform any changes to these Rules, at any time and through prior communication to the Member 90 days in advance.
1.12 Members may accumulate and/or redeem points on flights operated by LATAM.
1.13 Members may accumulate or redeem points on flights made by partner airline companies, including members of the oneworld global alliance, as long as the accumulation and/or redemption of points takes place according to an individual partnership established between LATAM and those companies.
1.14 Information regarding partnerships can be found on the website www.latam.com and within the LATAM service channels. The Points, in those cases, will be granted by LATAM to Members in accordance with the established partnerships between LATAM and the referenced companies.
1.15 Points obtained by Members, in accordance with these Rules, will be counted for use not only in the LATAM Pass Program, but also in the Multiplus Fidelidade network loyalty program. For additional information regarding Multiplus, Members should consult the respective Rules on the website www.pontosmultiplus.com.br.
1.16 Membership in the LATAM Pass program results in automatic membership to the Multiplus program.
2. How to Earn Points
2.1 Multiplus Points: considering the rate effectively paid and the Member category in the Program, the Member, who has properly registered and joined the Program, will earn Points, according to the rules and information available to the Member at the time a ticket is purchased and on www.latam.com. In addition to earning points by purchasing tickets, Multiplus Points can be obtained by contracting Club Multiplus, according to the rules available at https://promo.multiplusfidelidade.com.br/clubemultiplus/regulamento/clubemultipl us.pdf and in the rules of each package available for consultation at https://www.pontosmultiplus.com.br/clubemultiplus.
2.2 Elite Points: considering the distance in miles of the leg flown, Members that are registered and duly adhere to the Program will obtain Points that may vary depending on the ticket fare and on the rules and the information made available to Members when acquiring the ticket and on the website www.latam.com. Elite Points will be valid for qualifying through December 31, 2018 and will be considered for member re-qualification, which will take place in March 2019.
2.3 Qualifying Points (previously Elite Points): considering the fare purchased and the route flown, whether domestic or international, Members that are duly registered and that have adhered to the Program will earn Points based on rules and information made available when acquiring the ticket and on www.latam.com. These points allow Members to qualify for higher program categories.
2.4 This is how Elite Points and Qualifying Points are different from Multiplus Points: Elite Points and Qualifying Points are used to change Program categories (according to clause 5 of these Regulations) and Multiplus Points are earned and are used for redeeming awards.
2.5 Multiplus Points, Elite Points and Qualifying Points are personal and non-transferable. Therefore, points will be awarded exclusively to members that travel and present their member number or CPF number (in the case of Brazilian members) at the time of Check-in and to members that provided their member number or CPF number when they reserved their trip with LATAM. The Program will not benefit the payment method the passengers uses to pay for the airfare, but will benefit the holder of the airfare.
2.5.1 Program Points are earned on regular LATAM flights and with other airlines that have signed association agreements with the Program and that are made public on the website www.latam.com.
2.5.2 Program Points cannot be earned on flights associated with LATAM that are operated on another airline’s aircraft, except in exceptional cases that have been notified by LATAM in advance and that have informed members when acquiring the ticket.
2.5.3 Association agreements may be modified or terminated at any time via prior notice to Members 90 (ninety) days in advance. Modifications will be available on the communication channels that LATAM and associated companies will make available.
2.6 The rules for earning Multiplus Points through LATAM flights will include the ones specified below:
2.6.1 For domestic and international flights, the amount of Multiplus Points earned will depend on the price of the fare paid by the Member in dollars. The earning factor is determined by the country of residence and by the categories of the Program Membership. For outside Brazil: (i) LATAM: earn 5 points for every dollar spent; (ii) GOLD: earn 6 points for every dollar spent; (iii) PLATINUM: earn 9 points for every dollar spent; (iv) BLACK: earn 10 points for every dollar spent; (v) BLACK SIGNATURE: earn 11 points for each dollar spent. Visit the website www.latam.com for more information. For purchases made in other currencies, the prices will be converted into dollars, so the points calculation will be made according to the price of the fare paid, as explained above. The conversion to dollars will occur taking into account the official IATA exchange rate on the day of purchase.
2.7 The rules for earning Qualifying Points through LATAM flights are the following:
2.7.1 For domestic flights within Brazil, the amount of Qualifying points you earn will be determined by the price of the fare paid and the distance flown by the Member. The earning factor is 2.5 qualifying points per real spent. For purchases in other currencies, the price will be converted to dollars and then to reals. The Points calculation will be determined by the price of the fare paid (as explained previously). The conversion to reals will occur taking into account the official IATA exchange rate on the day of purchase.
2.7.2 For domestic flights in other countries, the number of Qualifying Points you earn will be determined by the price of the fare paid and the distance flown by the Member. The earning factor of Qualifying Points is 12 qualifying points per dollar spent on flights within Colombia and 9 points per dollar spent on domestic flights within other countries. For purchases in other currencies, the price will be converted to dollars. The Points calculation will be determined by the price of the fare paid (as explained previously). The conversion to dollars will occur taking into account the official IATA exchange rate on the day of purchase.
2.7.3 For international flights, the amount of Qualifying Points earned will be determined by the price of the fare paid and the distance flown by the Member. The earning factor of Qualifying Points is 6 Qualifying Points per dollar spent. For purchases in other currencies, the price will be converted to dollars. The Points calculation will be determined by the price of the fare paid (as explained previously). The conversion to dollars will occur taking into account the official IATA exchange rate on the day of purchase.
2.8 The calculation for earning Qualifying Points on oneworld airlines is not the same as the calculation used to earn Elite Points or Qualifying Points. Information about how many Elite Points or Qualifying Points the member will earn on oneworld airlines is available on www.latam.com.
2.9 The Member’s country of residence must be correct in the Program registration.
2.10 Points for flying on LATAM flights will be added to the Member’s account within a maximum of 7 (seven) business days after the date of the flight, as long as the Member has respected the established procedures in these Regulations and entered their LATAM Pass number when making their purchase or when checking-in. The time period established may be postponed so LATAM can make the necessary validations.
2.11 Points for purchasing LATAM TRAVEL products: by means of the association signed by LATAM with LATAM TRAVEL, the Member may receive Program Points by acquiring complete tourist itineraries and other products offered by LATAM TRAVEL. LATAM is not responsible for the services or products offered by LATAM TRAVEL.
2.11.1 LATAM TRAVEL must provide their members with information and clarifications about the association, especially those related with the time it takes to earn Points. The conditions for points to be transferred can be found through LATAM TRAVEL and the equivalence of the value of the products or services with LATAM Pass Program Points.
2.12 The Member must present their physical or virtual card (via the LATAM Airlines mobile app) when checking-in for LATAM flights. If the Member does not have their card, they must indicate their CPF number or their LATAM Pass member number to receive the corresponding Points. Otherwise, the member will lose their rights to their points.
2.12.1 To monitor and/or request an analysis for the manual introduction of Points, the Member must have a copy of the airfare and the respective boarding passes, as well as the documentation relating to credit card bill payment, if one was used as a payment method. Said documents must be presented for claims regarding any Program advantage or benefit. If the Points have not been accredited or registered in the Program or if there are any discrepancies, the Member must send LATAM copies of the previously mentioned documents to analyze the request. For flights through May 10, 2018, the request must be sent within a maximum of 6 (six) months after the event in question occurred. For flights starting May 11, 2018, you have 365 days. In the case of Malaysia Airlines (MH) and Iberia flights, you have 180 days to send the documents. After said time periods have passed without notification in writing, you will lose the right to earn points.
2.13 Multiplus Points are added to the Member’s Multiplus account. In other words, all the points earned through LATAM flights, LATAM TRAVEL purchases, TAM ITAUCARD or MULTIPLUS ITAUCARD purchases, and through Multiplus Network associates will be added to one Member’s Multiplus account. It is a the exclusive discretion of LATAM to add special promotions, for specific periods of time, during the validity of the Program, both for earning and redeeming Award Tickets. Said promotions may be made available on the LATAM website, in e-mail marketing campaigns and, depending on the case, in the media in general.
2.14 Multiplus Points cannot be obtained through airfare issued with a special promotional or reduced fare, as a result of specific commercial, financial or legal agreements, on non-regular flights, on free flights, on another airline without the endorsement of LATAM, on flights taken by companies that do not have an agreement or association with the LATAM loyalty program, through employees and/or third parties traveling with services provided to LATAM or collegiate or affiliate companies.
2.15 LATAM, at its own discretion, reserves the right to cancel Points obtained for airfare if they are considered irregular. LATAM also reserves the right to suspend the right for Members to redeem Points if they are non-compliant or show any other irregularity with LATAM.
3. Point Redemption
3.1 Multiplus Points earned by members as established in these regulations will be automatically added to their Multiplus account and they will be able to redeem them in the following way: (i) issuance of an Award Ticket to be used on regular LATAM or associated airline flights; (ii) service class change when the ticket is purchased with a full fare or fares determined by LATAM; and (iii) payment of administrative fees related exclusively with the program, according to clause 3.9. Points may not be used to pay for boarding fees or any other government fee. Multiplus Points are not valid to change Program categories. LATAM may, at any time, launch new ways to redeem Points or may replace or modify the current ones with 90 (ninety) days notice. Elite Points and Qualifying Points earned by members as set forth by these regulations will also be automatically added to their member account, but they cannot be used to redeem for awards.
3.1.1 The Reward Ticket may be issued at LATAM stores, at the Sales center or through the use of the Multiplus platform accessible by the site www.pontosmultiplus.com.br.
3.2 The redemption must be made through the use of a personal password registered by the Member when registering for the Program. The password and the Member’s personal information may be changed any time by the Member, according to the instructions in Multiplus. The redemption will be made for the minimum Points necessary for issuing the Reward Ticket, as established in the Program’s means of communication.
3.2.1 LATAM will not be responsible for the misuse of the number and redemption password, including, but not limited to, cases of loss, theft or misplacement by any means or in any form. The improper use of the access data shall be the sole responsibility of the Member, including the responsibility for damages caused by misuse by third parties, and LATAM and Multiplus are exempt from any liability for such acts.
3.2.2 At the time of redemption, an authorization code must be requested to be entered, to be sent to the Member’s telephone number kept in their register. The Member undertakes to keep its contact telephone numbers, address, including country of residence, and e-mail address duly updated (as per the updating process described in item 1.4), as well as to keep the authorization code received under strict confidentiality, not disseminating, providing or sharing it by any means or form.
3.3 For the issuance of an Reward Ticket, it is mandatory that the Points have been issued for the Member and that it is within the validity period, that is, the period of 2 (two) years counted from the date of earning the oldest Points.
3.3.1 All rules for Reward Tickets on behalf of the Member are valid and applicable as well as in the event of the Member issuing Reward Tickets to third parties.
3.3.2 The Member will receive communications from LATAM and Multiplus through its channels, informing Members of their balance of points and information regarding the Program. The Member shall also be able to contact LATAM or Multiplus through their communication channels to monitor their balance of points, in addition to other information related to the present Program.
3.4 With the applicable advance notice, the Member must make and confirm their LATAM flight reservation of their interest, and must state that they will use Points from this Program and indicate the date and time of the flight and class of their choice on the aircraft. The reservation will be completed exclusively in the specific reservation classes for that type of use, and are conditioned on the number of points available in the Member’s account for issue and/or availability of seating on the flight and date selected, thus, if the Member does not have sufficient balance for issue or the class of reservation for Reward Tickets, or it is not possible to use for the flight selected by the Member, the reservation cannot be completed, even if there is a space available in other reservation classes. The Reward Ticket will be issued immediately after the reservation is made.
3.4.1 All destinations operated by LATAM will be available for redemption 365 days in advance of the flight date. The destinations operated by the partner airlines will be available for redemption according to the rules of the partner airline.
3.5 The Member acknowledges that the Points necessary to obtain advantages from this Program may vary due to several factors, such as: segments, numbers of available connections on the selected segment, flights, dates, aircraft, service classes, fares, low and high season periods, the sales channels they choose, among others. The Member is responsible for being informed through the communication channels provided by LATAM about the Points tables, in accordance with item 3.5.2 below.
3.5.1 To redeem Reward Tickets on LATAM flights, different types of redemption profiles will be available, according to the rules available on the LATAM communication channels and on the Multiplus site available at www.pontosmultiplus.com.br.
3.5.2 The Points tables necessary for obtaining the advantages and benefits of this Program and launching promotions that involve the Program will be disclosed by LATAM to the Members through its site www.latam.com, from the Multiplus site (www.pontosmultiplus.com.br), of correspondence, propaganda or other means of communication that LATAM and Multiplus have, and these tables may be changed during the Program, by sending notification to the Member 90 days in advance, except in relation to the promotional tables.
3.6 Both for redeeming Points on flights operated by LATAM, and for flights operated by other LATAM partner airlines, the Member can count the travel if it is round-trip.
3.7 The Member can make the ticket payment in a cabin and travel in an immediately superior cabin, premium, economy or premium business, by redeeming their Points as an award with the “Upgrade with Points” product. As such, the original ticket should be purchased, for the full fare amount, or on fares determined by LATAM, which still require specific Points, depending on the terms of the segment, the available fee class and date, selected for the trip.
3.8 Within its period of validity, the Reward Tickets will allow: (i) segment substitution, for the flight and date based on payment of applicable administrative fee for the selected redemption profile, which will be communicated at the time of purchase, to be paid by the Member when the new airfare is issued, and the Multiplus Points to be reused must be within the 2 (two) year validity period; and (ii) cancellation of valid and unused airfares, with reimbursement of respective Points, as long as it is within a 2 (two) year period, on the Member’s Multiplus account, minus the applicable administrative fee for the selected redemption profile. Therefore, the Points used to obtain the ticket to be cancelled must be within its validity, within the terms of this Program.
3.9 In any case, the Points necessary to obtain the advantages of this Program must have been obtained by a single holder, and the beneficiary of the Reward Ticket may be the holder or a third party that they indicate.
3.10 The Member shall be responsible for the payment of the boarding fee, which is charged by the competent aviation authorities, and with the other official fees and taxes of any nature that may be established by national and/or international authorities, as well as with the payment of additional emission amounts resulting from services provided by channels made available by LATAM for the issue of the Reward Ticket.
3.11 Reward Tickets issued by redeeming Points on LATAM and partner flights must be used within a maximum and non-extendable deadline of 365 days (three hundred sixty-five) days counted from the date of its issue. The non-use of the ticket in the stipulated periods will result in expiration, and consequently loss of the respective Points.
4.1 1 (one) Segment is the connection, with a change in aircraft, that a flight has before reaching the final destination. In other words, each stop is considered as a Segment until reaching the final destination. For example, a Segment departing from airport A with a connection in airport B and a final destination in airport C. In this case, these are counted as 2 (two) Segments (from “A” to “B” and from “B” to “C”). Layovers without a change in aircraft are not considered as a Segment.
4.2 The cases that are not provided for in the rule above will not be considered new flights.
4.3 Segments will only count until December 31, 2018.
5. LATAM Pass Card Levels
5.1 There are 5 (five) Levels of LATAM Pass Card Categories, which are the following: LATAM, GOLD, PLATINUM, BLACK and BLACK SIGNATURE. LATAM may, at any time, launch new categories and/or card categories that substitute or modify the current categories, with prior notice to Members.
5.1.1 It is established that, due to LATAM’s adherence to the oneworld airlines global alliance, the BLACK SIGNATURE and BLACK categories will be equal to the oneworld “Emerald” category, the PLATINUM category will be equal to the oneworld “Sapphire” category and the GOLD category will be equal to the oneworld “Ruby” category.
5.2 Starting January 1, 2017, to upgrade or maintain the same Card Category, the Member must have earned, at least, the following amount of points (Elite Points), between January 1 and December 31 ("Calendar Year"), exclusively on LATAM and oneworld flights added to the minimum amount of points of elite Dollars: (i) for GOLD 18 600 Elite Points (with a minimum of 4 segments of LATAM flights); (ii) for PLATINUM 37,200 Elite Points plus 6,000 Elite Dollars; (iii) for BLACK 74,500 Elite Points (with a minimum of 37,250 Points with LATAM flights) plus 12,000 Elite Dollars; and (iv) for BLACK SIGNATURE 130,400 Elite Points earned only on LATAM flights plus 24,000 Elite Dollars.
5.3 Starting on January 1, 2019, for Brazilian members to upgrade or maintain the same Card Category, the Member must have earned, at least, the following amount of points (Qualifying Points), between January 1 and December 31 ("Calendar Year"), exclusively on LATAM and oneworld flights: (i) 10,000 Qualifying Points for GOLD (with a minimum of 8,000 Qualifying Points earned on LATAM flights or on flights marketed by LATAM); (ii) 30,000 Qualifying Points for PLATINUM (with a minimum of 24,000 Qualifying Points earned on LATAM flights or on flights marketed by LATAM); (iii) 100,000 Qualifying Points for BLACK (with a minimum of 80,000 Qualifying Points earned on LATAM flights or on flights marketed by LATAM); (iv) 160,000 Qualifying Points for BLACK SIGNATURE (with a minimum of 160,000 Qualifying Points earned on LATAM flights or on flights marketed by LATAM).
5.3.1. Starting January 1, 2019, in order for Members from Germany, Canada, Spain, the United States of America, France, Italy, Mexico, Paraguay, the United Kingdom and the Rest of Europe to upgrade or maintain the same Card Category, the Member must have earned, at least, the following amount of Points (Qualifying Points), between January 1 and December 31 ("Calendar Year"), exclusively on LATAM and oneworld flights: (i) 15,000 Qualifying Points for GOLD (with a minimum of 12,000 Qualifying Points earned on LATAM flights or on flights marketed by LATAM); (ii) 40,000 Qualifying Points for PLATINUM (with a minimum of 32,000 Qualifying Points earned on LATAM flights or on flights marketed by LATAM); (iii) 75,000 Qualifying Points for BLACK (with a minimum of 60,000 Qualifying Points earned on LATAM flights or on flights marketed by LATAM); (iv) 160,000 Qualifying Points for BLACK SIGNATURE (with a minimum of 160,000 Qualifying Points earned on LATAM flights or on flights marketed by LATAM).
5.4 Starting on 01/11/2018, Clube Multiplus 5.000 or Clube Multiplus 10.000 members that comply with all the requirements established by the product rules will be included in the GOLD category, provided that they are part of such program, in accordance to the regulations available in https://promo.multiplusPass.com.br/clubemultiplus/regulamento/clubemultiplus.pdf. In the event that they cease to be part of Multiplus Club or do not comply with the rules of the product in question, they must comply with the rules in this Regulation so that they are eligible or able to remain in the same category.
5.5 In the event that the Member does not reach the necessary amount of Points to be upgraded or remain in the same Card Category, the number of paid LATAM segments made in the same Calendar Year will be the second evaluation criteria, and such amount must be, as a minimum: (i) 25 segments on LATAM flights for GOLD; (ii) 45 Segments on LATAM flights for PLATINUM; (iii) 85 segments on LATAM flights for BLACK; and (iv) 125 segments on LATAM flights for BLACK SIGNATURE. This criteria will be considered for qualification until December 31, 2018. Re-qualification takes place in March 2019. This criteria is not valid for qualification after January 1, 2019.
5.6 Starting January 1, 2017, for Brazilian Members, if the Member does not reach the necessary amount of points to be upgraded or remain in the same Card Category, or if it does not reach the necessary number of segments, a third evaluation criteria will be considered: the Member must have earned in the same Calendar Year, at least, the following number of points - exclusively on LATAM or oneworld flights - added to the number of LATAM paid segments flown, and such sum must be, as a minimum: (i) 60,000 Elite Points plus 6 segments in LATAM’s Premium Cabin (Premium Economy or Premium Business on flights with a distance greater than 1,000 miles from Brazil) for BLACK; and (ii) 120,000 Elite Points plus 12 segments in LATAM's Premium Cabin (Premium Economy or Premium Business on flights with a distance greater than 1,000 miles from Brazil) for BLACK SIGNATURE. This criteria will be considered for qualification until December 31, 2018. Re-qualification takes place in March 2019. This criteria is not valid for qualification after January 1, 2019.
5.7 A category downgrade may occur, which will always be a downgrade from a superior category to the one right below it, according to the evaluation that LATAM performs annually, for which the amount of Points earned during 1 (one) Calendar Year will be considered.
5.8 After the re-qualification in March 2020, which considers the Points earned in the 2019 calendar year, a category downgrade, will always be given depending on the number of Points earned by the member during 01 (one) Calendar Year, according to the annual evaluation by LATAM. The member will receive membership corresponding to the points they earned, as described in item 5.3.
5.9 The previously mentioned clauses, in items 5.6, 5.7 and 5.8, which determine the rules to be upgraded or to remain in the same Card Category, will be applicable only to Members residing in Brazil. For other countries of residence, except Brazil, the current rules are available on the company’s local website, in the loyalty program rules section.
5.10 The Program may offer exclusive benefits and services for each Card Category, which will be communicated to the Members through LATAM communication channels and in any opportunity, as necessary.
5.11 Members can access Program benefits: (i) with their member number; (ii) with their CPF number; (iii) with their virtual card via the LATAM Airlines mobile app; (iv) via the website www.latam.com; or (v) by calling the Contact Center at 4002-5700 (capital cities) and 0300-570-5700 (the rest of Brazil). There is no way to print a physical card.
LATAM AIRLINES GROUP S.A.
TAM LINHAS AÉREAS S.A. (“LATAM”)
PURPOSE OF PROCESSING
LATAM Pass program member registration and management.
Sending of commercial communications regarding products and services related to the LATAM Pass program.
Businesses associated with Multiplus
The right of access, rectification, cancellation, opposition, limitation and portability.
For LATAM: firstname.lastname@example.org
For MULTILPLUS: email@example.com
6.1 IDENTIFICATION OF THE PROCESSING CO-RESPONDENTS (hereinafter LATAM Airlines).
- LATAM AIRLINES GROUP S.A., Taxpayer ID (Rol Único Tributario, RUT) 89.862.200-2 and registered address at Avda. Presidente Riesco 5711, piso 19, Las Condes, Santiago de Chile
· LATAM Airlines Brasil, Corporate Taxpayer Registration No. (Catastro Nacional de Persona Juridica, CNPJ) 02.012.862/0001-60 and registered address at Verbo Divino nº 2001, andares: 3º conj. 31 e 32, 4º conj. 41 e 42, 5º conj. 51 e 52, 6º conj. 61 e 62, 8º conj. 81 e 82, 10º conj. 101 e 102, 12º conj. 121 e 122, 13º conj. 131 e 132, 15º conj. 151, 16º conj. 161, 17º conj. 171 e 172, Edifício Condomínio Espaço Empresarial Nações Unidas, bairro Chácara Santo Antônio, São Paulo/SP - Brazil
- MULTIPLUS S.A, CNPJ 11.094.546/0001-75 and registered address at la Alameda Xingu, 350, conjuntos 1701 e 1702, Condomínio iTower Iguatemi Alphaville, Alphaville, Brazil.
You can contact our data protection officer through the email: firstname.lastname@example.org.
6.2 INFORMATION AND CONSENT.
6.3. MANDATORY NATURE OF PROVIDING DATA
The data requested in the member registration form for the LATAM Pass program, as well as for managing the advantages obtained as a member, are generally mandatory (except when otherwise specified in the required fields) to achieve the established purposes.
Thus, if they are not provided or incorrectly provided, your request cannot be attended to.
6.4. PURPOSE OF USE OF PERSONAL USER DATA FOR LATAM AND MULTIPLUS
The personal data provided through the Website will be processed by the co-respondents for the following purposes:
· Maintenance, development, performance and management of the contractual relationship established with the LATAM Pass member for the loyalty program.
· Sending of commercial communications regarding products and services relating to LATAM Pass loyalty program benefits, which may be customized based on his/her profile. He/she may, at any time, exercise his/her rights to oppose the processing of his/her personal data for purposes related to marketing.
Said processing will be carried out with full respect of the RGPD and only when strictly necessary for the provision of the service and/or the satisfaction of the legitimate interests of LATAM and MULTIPLUS, provided that they are not superseded by other rights and liberties of the User.
6.5. PERIOD OF TIME IN WHICH USER DATA WILL BE PROCESSED
The data will be stored for the time necessary for the execution of the purposes they were collected for, except when the user requests to be unregistered and opposes and revokes his/her consent.
The data will be generally stored for the following time periods:
· Documentation associated with the contract: 5 years, from the termination of his/her status as member of the LATAM Pass loyalty program.
6.6. USER DATA THAT LATAM AND MULTIPLUS WILL PROCESS
The co-respondents will process the following categories of user data:
o Identifying data: name and last name(s) (in case of forgetting the member number), identity document (type, country of issue and number), sex, nationality.
o Personal characteristics data: date of birth.
o Contact data: email, passwords, address and contact information.
o “Frequent flyer” identification codes or keys: Membership number.
o Data stemming from the management of the loyalty program: acquisition and use by the member of program services and advantages.
6.7. LEGITIMATION OF THE PROCESSING OF USER DATA
The processing of user data by LATAM and MULTIPLUS is based on the execution of the contractual relationship obtained by accepting these terms and conditions. The consent hereby requested may be revoked at any time.
The processing of his/her data for the sending of commercial communications related to the LATAM Pass program is based on the legitimate interests of the co-respondents after careful deliberation and taking into account the rights and freedoms of the Users.
6.8. RECIPIENTS WITH WHOM USER DATA WILL BE SHARED
User data may be shared with:
- LATAM and MULTIPLUS, as co-respondents of the data processing, for the correct management of the LATAM Pass loyalty program.
- Businesses associated with MULTIPLUS, for the enjoyment of the benefits of the LATAM Pass loyalty program, including businesses in the LATAM Group, credit card operators and airlines, for the purposes of managing the points accumulated by the program member.
Additionally, the data may be accessible by LATAM and MULTIPLUS providers, respectively, with said access being necessary for the adequate execution of the legal obligations and/or previously stated purposes. Said providers will not process his/her data for purposes that have not been previously informed to the co-respondents.
The recipients listed in this section may be located within or outside of the European Economic Area, and if so, the international transferring of data is duly legitimized.
6.9. EXERCISING RIGHTS.
The user may send a written letter without cost at any time to the co-respondents at the address stated at the beginning of this clause, or by email to the addresses email@example.com (For LATAM), attaching a copy of his/her identity document, to: firstname.lastname@example.org
· Revoke the consent that had been provided.
· Obtain confirmation as to whether LATAM or MULTIPLUS are processing personal data corresponding to the user or not.
· Access his/her personal data.
· Correct inaccurate or incomplete data.
· Request the deletion of his/her data when, among other reasons, the data are no longer necessary for the purposes for which they were collected.
· Obtain the limitation of the data processing from LATAM or from MULTIPLUS when one of the conditions established in the data protection regulation is met.
· Request the portability of data provided by the User in an active and unconscious way, as well as the observed data provided by the user for the use of the service.
· Contact the LATAM or MULTIPLUS data protection officer at the following addresses: email@example.com (for LATAM) and firstname.lastname@example.org
· A claim may be filed regarding the protection of one’s personal data before the competent control authority, specifically before the Spanish Data Protection Agency at the address Calle de Jorge Juan, 6, 28001 Madrid, when the interested party considers that LATAM or MULTIPLUS has infringed his/her rights that are recognized in the applicable data protection regulation.
6.10. SECURITY MEASURES.
The co-respondents will process the user’s data in an absolutely confidential way at all times, while upholding their mandatory duty to the data’s secrecy, pursuant to what is established in the application regulation. To that effect, they will take all of the technical and organizational measures necessary to guarantee the security of the data and prevent their alteration, loss and unauthorized processing or access, while taking into account the status of the technology, the nature of the data stored and the risks to which they are exposed.
7. Program Validity
7.1 The Program will remain in force indefinitely, and can be changed at LATAM’s discretion, based on prior communication to Members 90 (ninety) days in advance. In the event of a change, the Points released in favor of the Member, the Reward Tickets already issued, in addition to the Reward Tickets issued on behalf of the person or persons indicated by them during the validity of these Rules will remain valid for the respective periods of time mentioned in these Rules.
7.2 These Rules will be governed and interpreted in accordance with Brazilian legislation.
7.3 The Air Transport resulting from the use of Reward Ticket or the redemption of the Points is regulated by the Brazilian Aviation Code (Law No. 7.565/86), the Montreal Convention (Decree No. 5.910/06), the National Civil Aviation Agency's Decrees and Resolutions and other applicable legislation.
7.4 The present Rules are duly registered in the 1st Registration Office of Titles and Documents in the City of Sao Paulo, substituting and canceling the ones recorded previously.