If you have a flight operated by LAN, check its Traveling with Pets Information.


The transportation box must comply with certain international standard determinations indicated by IATA (International Air Transport Association).

Generally, the transportation box needs to be strong, well ventilated, of adequate size for the animal and may not be easily opened. The door may not be secured with a padlock or tie, and there must be an accessible pot for water. The box must be lined with absorbent material (newspaper, for example) but with no other loose items. The box must have handles but may not have wheels. Identification of the box is also important. It must be labeled with certain indications (“Live Animal” and “This Side Up”), in addition to full identification of the animal and passenger (name, telephone number, flight details). If you wish, affix a current photo of the dog or cat to the outside of the box. In the interests of safety, animals must not wear muzzles or choke chains. Take care with collars with hanging items or those too loose or too tight.

For animals traveling in the cabin

The box must comply with the following limitations: total weight must not exceed 7kg (15.4 lb) and maximum permitted dimensions are 36cm (1’2”) in length, 33cm (1’1”) width and 19cm (7.48”) high for rigid boxes and 36cm (1’2”) length, 33cm (1’1”) width and 23cm (9.05”) height for soft boxes.


Rigid Box


Soft Box


For animals traveling in the cargo hold

The box must comply with the following limitations: total weight must not exceed 45kg (99.2 lb) and maximum permitted dimensions are 94cm (3’1”) in length, 64cm (2’1”) width and 61cm (2’) height.



The maximum weight allowed per animal is 45 kg, except if you travel to/from Argentina, Europe or Oceania, where the maximum weight will be 32 kg (carrier included in both cases). If it exceeds the maximum weight per route, your animal must be transported in TAM Cargo. If you are flying from the United Kingdom you must always arrange your pet’s flight through TAM Cargo, if you are travelling to the United Kingdom, you will not be able to carry your pet due to the country’s legislation.

For more information check TAM Cargo’s web site.


Prior training of animal

The secret of a worry-free journey lies in prior training (ideally a few weeks before the trip), with a view to adapting the animal to the transportation box, confinement and separation of the owner for prolonged periods.

To carry out such training, we suggest that certain steps be followed:

  1. Transform the transportation box into a familiar place for your animal, always leaving it open, accessible and available in a part of the house where the animal usually spends time.
  2. Make it a pleasant place for the animal, place a blanket or small mattress inside, preferably one which the animal has used before.
  3. Make the box a place of pleasant experiences for your animal; offer flavorful snacks inside, bones to chew and toys.
  4. Every day, serve at least one of your animal’s meals inside the box and, as your pet gets comfortable while eating inside, close the door. Open the box after the animal has finished eating, provided the animal is not excited, asking to exit or trying forcefully to open it. Gradually increase the time your pet spends inside the box, even after the meal is finished, staying close most of the time while you supervise.
  5. Once accustomed to the meal regime inside the transportation box, start to place the animal inside it at other times, preferably when it is calm. Gradually increase your pet’s time at rest inside the box. Try and keep away so that the animal gets used to your absence while confined.
  6. Some days prior to the trip, start to place your pet inside the box more frequently as routine (for an afternoon nap, for example). Let the animal stay there for a few hours. Move away and later return to check on your pet. If it is calm, praise it and offer a snack through the door grill. Do not let the animal out if it is agitated, barking or trying to open the door (unless it is really not well). Without saying anything, just wait and free the animal as soon as it is calm.

Provided you use the same box, the day of the trip will be just like a training session for your pet. The context will be different and there will be new, unfamiliar or even stressful elements, but the box will serve as a safe haven for your pet.