We want to make sure you reach your destination without any problems. That’s why it’s important that you tell us about your medical conditions or if you need special assistance on board every time you travel with us.

You must send us the document via the Contact Form at least 48 hours before your flight’s departure. Once we have received it, it will be evaluated by our doctors and we will contact you to provide you with the assistance you need.

* If any of your flights is operated by an airline other than LATAM, you must request the service directly from the other company.


Cases in which you need to present a medical certification:


Local authorities and IATA (International Air Transport Association) have defined the mandatory use of face mask during your trip. No passenger will be allowed on the plane without properly using a mask, except infants 0-2 years.

People with medical conditions that makes the use of a mask impossible, must process a medical certification

The use of masks will be made more flexible in the case of minors between the ages of 2-11 years.


  • Infectious-contagious (chickenpox, measles, tuberculosis, pneumonia, etc.) in evolution or diagnosed within 15 days prior to the scheduled flight, indicating treatment and medical stability.
  • Cardiac pathology (heart attack, cardiac insufficiency, angina or unstable arrhythmia, malformation, recent surgery, angioplasty, pacemaker, ablation, etc.) with full diagnosis or recent treatment (last 30 days) that required intervention, invasive assessment (catheter) or requiring blood thinner medication.
  • Cancer of any type, specifying stage, treatment, medical stability and fitness for flying, special services (oxygen, nurse escort, etc.).
  • Lung disease with recent diagnosis requiring oxygen, blood thinning medication or that required medical procedure or hospitalization during the 15 days preceding the trip (pulmonary embolism, infarction, pulmonary thromboembolism, recent pneumonia, cystic fibrosis, emphysema, COPD, hemothorax, pulmonary hypertension, bronchiectasis, etc.).
  • Mental disorders (epilepsy, bipolar disorder, psychosis, panic attack, acute depression, manic depressive psychosis, etc.).
  • Advanced degenerative diseases (advanced Alzheimer’s disease, advanced multiple sclerosis, etc.), specifying treatment, medical stability and fitness for flying, need for onboard escort.
  • Recently diagnosed gastrointestinal disorders requiring medical procedure or hospitalization during the 15 days preceding the trip.
  • Brain pathologies (cancer, heart attack, vascular accident, etc.) with a recent diagnosis, which required some procedure or hospitalization in the last 15 days prior to the trip.
  • Coagulation disorder.
  • If you are insulin dependent and need to use sharp medical items during the flight, such as syringes, needles or insulin cartridges. You must present a medical certificate certifying your insulin-dependent conditions. It is not necessary that you send it through the form.

Medical and dental surgeries

  • Surgeries conducted within 15 days before the flight, indicating any special needs, surgery diagnosis and onboard medication required (such us blood thinning medication).

  • Ear surgery during the last 30 days.

  • Dental procedures such as extraction or root canal treatment during the 48 hours before the flight.

Medical devices

  • Need for oxygen in flight, specifying flow rate, disease, medical stability, battery duration, additional special needs, device model.


  • If you are traveling with a baby that is 7 days old or less.


Other medical conditions

  • Polytrauma (multiple fractures), fractured lower limbs requiring a cast or external fixation during the last 30 days before flight.
  • Deep diving during the 72 hours preceding the flight.

Information your certification must contain

  • Personal information.
  • Your personal information and your doctor’s signature and stamp.
  • Diagnosis and travel authorization. 
  • The transportation services you need.
  • The saturation percentage of oxygen on land, if you need to travel with a respiratory assistance device, like the Portable Oxygen Concentrator (POC). Keep in mind that we will not provide oxygen during the flight. Therefore, it’s the passenger’s responsibility to bring their own POC.
  • If you have a contagious disease, the certification must indicate there is no risk for other passengers.

If you are traveling from, to or within Peru, the certification must also indicate:

  • Whether you can use the airplane seat and sit with the seat in upright position when needed.
  • If you can do things on your own, such as eating and using the bathroom, among others.
  • If you need medication that you can’t administer yourself.
  • If you need special medical equipment, such as respirators.
  • If you need to be hospitalized.

Do you have more questions? Read our Frequently Asked Questions.