Special Assistance

We will provide you with the assistance you need while boarding, during your flight and when arriving to your destination. You will also be able to:

• Access a special service counter to Check-in.
• Board first.
• Pick up your baggage with priority.

If you are able to understand safety instructions, meet your own basic needs and evacuate the airplane in the event of an emergency, you do not need to travel with a companion. Otherwise, we request that you travel accompanied by someone over the age of 18 who can communicate with the crew and assist you during the flight. 

If you need to travel with a companion and have also had a medical emergency, have been hospitalized in the last 30 days, or have a condition that requires a medical certificate, you must send us a MEDIF form or a medical certificate to be evaluated by our medical area. If you are traveling from Brazil, you need to send a certificate in all cases. 

Please get in touch with us up to 48 hours before your trip so we have enough time to determine if you need a companion.

For your trip to be as simple as possible, we offer the Maximum Free Assistance service to our passengers who are: seniors, pregnant, mothers traveling with infants and people with reduced mobility.

How does it work?

We will assist you while boarding, during your flight and when arriving to your destination. You can use one of many of the following services:

• Access to a special service counter to Check-in.
• Priority boarding.
• We will guide you through the airport and through any connections so you reach your gate without any problems. In addition, we will help you pick up your baggage.
• Assistance on board: We will make sure you reach your seat without any problems.
• Deplaning: We will inform you about how to go through immigration and customs.

How can you request the service?

Please call our Contact Center at least 24 hours before your flight is due to depart.

You can transport one or more wheelchairs free of charge, in addition to your carry-on baggage. In order to do so, we advise you to contact us at least 48 hours before your flight departs. This way we will be better prepared to assist you. Let us know by calling our Contact Center

Keep in mind that, if you are traveling with a wheelchair, you will not be able to Check-in at LATAM.com. Nevertheless, if you are traveling on LATAM Airlines Group, LATAM Airlines Chile, LATAM Airlines Argentina, LATAM Airlines Peru, LATAM Airlines Colombia or LATAM Airlines Ecuador flights, you can call our Contact Center to Check-in and print our your boarding pass at the airport.

If you are traveling on LATAM Airlines Brazil or LATAM Airlines Paraguay flights, you will have to Check-in directly at the airport.

Conditions for transporting wheelchairs with lithium batteries

You can transport your wheelchair if it uses one battery of no more than 300 Wh or 2 batteries of no more than 160 Wh each. In either case, they must be fixed to the wheelchair.

You can take replacement batteries as carry-on baggage if:

• You take them wrapped or stored inside their original container or with the terminals covered with adhesive tape separately in a protective case or bag.
• These batteries may contain no more than 8 g of lithium.
• The capacity of the battery must be written on the label; if not, the technical datasheet of the wheelchair must be presented at the airport, showing that it meets the requirements.

Do you need a wheelchair at the airport?

We recommend that you request this service at least 48 hours before your flight departs. Call our Contact Center to let us know. If you contact us less than 48 hours before your flight or if you are already at the airport, we will do everything we can to provide you with the best assistance as quickly as possible.

As part of this service, we will take you from our counter to the boarding gate or to your seat on the aircraft. Upon arrival at your destination, we will accompany you to the terminal exit. Plan for a taxi or family member to pick you up at this exit. Accompanying you to the parking lot is not included.

If you are traveling with other items that support your mobility such as canes, crutches, prosthesis, among others, these can be transported free of charge. In order to guarantee this service, please inform us of the size and weight of your items in advance, by calling our Contact Center

You can travel with guide dog on board, free of charge. If you have a sensory disability, balance problem, diabetes or epilepsy. Its transportation is permitted on all our routes except to the Galapagos Islands, due to local regulations.

Be aware of the conditions to travel with your guide dog.

Your dog must wear a leash during the flight.

In flights operated by LATAM Airlines Group or LATAM Airlines Chile, the use of a muzzle is obligatory for the entire flight due to regulations from the aeronautical authority. For flights leaving Brazil, you must bring a muzzle on board for your dog to use if it is necessary. You can check who your flight operator is in My Trips, in your itinerary, or by selecting it when purchasing.

Your dog must have official certification that shows it is a guide dog, and must have up-to-date health documents.

Your dog must travel at your feet or under your seat without obstructing aisles or emergency exits. 

During the flight, you must ensure that your dog behaves itself. If your dog is restless or aggressive, we may offer the possibility of taking it into the hold of the aircraft.

Contact us if you are traveling with your guide dog.

In order for everything to be ready at the time of boarding, please inform our Contact Center or visit any of our Sales Offices at least 48 hours before your flight.

In order to travel with your emotional support dog you must submit a medical certificate on the letterhead of your psychiatrist, psychologist or Licensed Clinical Social Worker in the case of the United States, when making the reservation and when boarding.

The document must meet the following requirements:

• Maximum of one year old.
• A clinical diagnosis clearly indicating that you need to have your pet with you.
• Full name and identification number of both the patient and the treating physician, except for physicians in the United States, Canada, Australia and New Zealand. In Peru’s case, a CMP number is acceptable in place of an identity document number.
  
• Contact telephone numbers of the health professional or the medical center.
• Signed by the doctor.

Before traveling with your emotional assistance dog, check which company is operating your flight.

This service is available on all routes and is subject to compliance of health requirements of both the destination, arrival and/or connecting flight countries.

Emotional assistance dogs, whether transported in the hold or taken in the cabin, are not allowed in trips that have connections with other airlines.

We recommend that you request this at least 48 hours before your flight departs via our Contact Center

Be aware of the conditions for traveling with your emotional assistance dog

Your dog must wear a leash or harness while traveling.

You should have a muzzle for your dog to wear on board if necessary.

Your dog's health documents must be up to date. It must travel at your feet or under the seat, without obstructing the aisles or emergency exits. The health authorities in the countries or cities of your flight destination and any connections may request specific documentation, such as their current vaccinations and health certificate. Please review the reference information on latatravelcenter.com and contact the consulate or health authority of the countries you will be visiting

During the flight, you must make sure your dog is obedient and behaves well. If your dog is restless or aggressive, we may offer the possibility of taking it into the hold of the aircraft.