Special Assistance

We will provide you with the assistance you need while boarding, during your flight and when

arriving to your destination. You will also be able to:

• Access a special service counter to Check-in.
• Board first.
• Pick up your baggage with priority.

You can travel without a companion and Medical Certification,as long as:

• You can understand the crew's safety instructions.
• You can contribute, physically, to your own evacuation in the event of an emergency.
• You do not have disruptive behavior that may alter other passengers well-being.

If not, we request that you travel accompanied by someone over the age of 18 who can communicate with the crew and assist you during the flight. You can also bring your wheelchairwith you or request one if you need it.

Please contact us before your flight departure to inform us of your special assistance needs.

For your trip to be as simple as possible, we offer the Maximum Free Assistance service to our passengers who are: seniors, pregnant, mothers traveling with infants and people with reduced mobility.

How does it work?

We will assist you while boarding, during your flight and when arriving to your destination. You can use one of many of the following services:

• Access to a special service counter to Check-in.
• Priority boarding.
• We will guide you through the airport and through any connections so you reach your gate without any problems. In addition, we will help you pick up your baggage.
• Assistance on board: We will make sure you reach your seat without any problems.
• Deplaning: We will inform you about how to go through immigration and customs.

How can you request the service?

Please call our Contact Center at least 24 hours before your flight is due to depart.

You can take your wheelchair with you free of charge, in addition to your carry-on baggage. In order to do so, you must advise us at least 48 hours before your flight departure time, this way we will be better prepared to assist you. You can advise our Contact Center

Keep in mind that, if you are traveling with a wheelchair, you will not be able to Check-in at LATAM.com. Nevertheless, if you are traveling on LATAM Airlines Group, LATAM Airlines Chile, LATAM Airlines Argentina, LATAM Airlines Peru, LATAM Airlines Colombia or LATAM Airlines Ecuador flights, you can call our Contact Center to Check-in and print our your boarding pass at the airport.

If you are traveling on LATAM Airlines Brazil or LATAM Airlines Paraguay flights, you will have to Check-in directly at the airport.

Conditions for transporting wheelchairs with lithium batteries

You can transport your wheelchair if it uses one battery of no more than 300 Wh or 2 batteries of no more than 160 Wh each. In either case, they must be fixed to the wheelchair.

You can take replacement batteries as carry-on baggage if:

• You take them wrapped or stored inside their original container or with the terminals covered with adhesive tape separately in a protective case or bag.
• These batteries may contain no more than 8 g of lithium.
• The capacity of the battery must be written on the label; if not, the technical datasheet of the wheelchair must be presented at the airport, showing that it meets the requirements.

 

Do you need a wheelchair at the airport?

You can request this service at least 48 hours before your flight by calling our Contact Center. If you contact us less than 48 hours before your flight or if you are already at the airport, we will do everything we can to provide you with the best assistance as quickly as possible.

As part of this service, we will take you from our counter to the boarding gate or to your seat on the aircraft. Upon arrival at your destination, we will accompany you to the terminal exit. Plan for a taxi or family member to pick you up at this exit. Accompanying you to the parking lot is not included.

If you are traveling with other items that support your mobility such as canes, crutches, prosthesis, among others, these can be transported free of charge. In order to guarantee this service, please inform us of the size and weight of your items in advance, by calling our Contact Center

You may travel with a Portable Oxygen Concentrator (POC), free of charge, in addition to your carry-on baggage.

Be aware of the brands and models permitted on board by the Federal Aviation Administration of the United States (FAA):

Airsep "Lifestyle," by Airsep Corporation (*)

• AirSep Freestyle 5, Model AS077
• AirSep Focus, Model AS078.

Airsep "Freestyle," by Airsep Corporation.

Delphi Medical System RS00400.

• Delphi RS-00400
• iGode DeVilbiss Healthcare (*)
• Independence Oxygen Concentrator from Oxlife.(*)

Inogen One, of Inogen Corporation.

• Inogen One G2 from Inogen.(*)
• Inogen One G3
• Invacare Solo 2.

Invacare Corporation's XPO2

• Inova Labs LifeChoice
• Inova Labs LifeChoice Activox
• LifeChoice by International Biophysics Corporation.(*)
• Precision Medical EasyPulse, Model PM 4150
• Oxus RS-00400

Respironics Evergo, of Respironics Inc.

SeQual Eclipse, produced by SeQual Technologies Inc.(*)

• SeQual SAROS, Model 3000
• Philips Respironics SimplyGo
• SeQual eQuinox Oxygen System (model 4000)
• SeQual eQuinox Oxygen System (model 4000)
• VBOX Trooper Oxygen Concentrator

(*) To use these POC models on board, you can only travel in the Economy and Premium Economy classes.

Be aware of the conditions of POC use

• This service is available only for flights operated by LATAM.
• Get in touch with our Contact Center to submit a  Medical Certificate explaining the device’s use and your health condition. This document is subject to evaluation by a LATAM doctor.
  
• You must be able to hear any alarms that the POC may emit, be able to see the indicators and react accordingly, or travel with a companion who is capable of doing so.
• The POC's batteries must have a capacity equivalent to 150% of the flight time, including layovers and connections. The batteries must also be in good condition and come individually packaged in order to prevent them from coming into contact with each other. The POC and its batteries must be supplied by the user.
• The POC must fit under the seat in front of you. For safety reasons, you will not be able to use it in the first row or exit rows. In codeshare flights with LATAM and other airlines, the other airline's policies are applicable. If you need more information, visit the websites of those airlines.
• If you are traveling with a POC, you cannot bring a pet on board with you.
• If, for some reason, you do not comply with the requirements needed to board, we will maintain the exchange and refund conditions of the fare you purchased.

These devices are supported on all our routes and categories.

You can see the details of respiratory medical devices accepted for use on board on the following list

In case you’re flying with another carrier on any of your trip’s legs, you’ll need to check with the airliner what the requisites for the service are.

Learn about the conditions for use of medical devices for respiratory care

Get in touch with our Contact Center to submit a  Medical Certificate explaining the device’s use and your health condition. This document is subject to evaluation by a LATAM doctor. You should also notify us at least 48 hours ahead of your flight departure time. However, if you do not need to use the device during the flight, you won’t need to submit the documentation or notify us.

If you will use your device during the flight, it must have enough batteries to operate autonomously throughout the duration of the flight. If you need additional batteries, they must be packed within a single pack that does not allow contact between the batteries and that follows the rules for dangerous goods

Depending on the device size, you can accommodate it under the seat located in front of yours. For this reason, we suggest you to choose any seat with available space in front of it, which excludes emergency exits and the first rows of the aircraft.

The transport of these devices is in addition to standard carry-on baggage and free of charge as they are considered assistive devices.

You can travel with guide dog on board, free of charge. If you have a sensory disability, balance problem, diabetes or epilepsy. Its transportation is permitted on all our routes except to the Galapagos Islands, due to local regulations.

Be aware of the conditions to travel with your guide dog.

Your dog must wear a leash or harness while traveling.

You should have a muzzle for your dog to wear on board if necessary. If your flight is operated by LATAM Airlines Group or LATAM Airlines Chile, the use of a muzzle is obligatory during the entire trip, except on flights from Brazil. You can review who the operator of your flight is in My Trips, in your itinerary or by selecting it when making your purchase.

Your dog must be wearing an official symbol that identifies it as a guide dog and its health documents must be up to date.

Your dog must travel at your feet or under the seat in front of you and cannot obstruct the aisles or emergency exits.

During the flight, you must make sure your dog is obedient and behaves well. If your dog is restless or aggressive, we may offer the possibility of taking it into the hold of the aircraft.

Contact us if you are traveling with your guide dog.

In order for everything to be ready at the time of boarding, please inform our Contact Center or visit any of our Sales Offices at least 48 hours before your flight.

In order to travel with your emotional support dog, you must submit a medical certificate on the letterhead of your psychiatrist (in the case of Mexico and the United States, this can also be from a psychologist or Licensed Clinical Social Worker) when making the reservation and when boarding.

The document must meet the following requirements:

• Maximum of one year old.
• A clinical diagnosis clearly indicating that you need to have your pet with you.
• Full name of the patient and doctor.
• Contact telephone numbers of the health professional or the medical center.
• Signed by the doctor.

Before traveling with your emotional assistance dog, check which company is operating your flight.

If your flight is operated by LATAM Airlines Group, LATAM Airlines Chile, LATAM Airlines Argentina, LATAM Airlines Perú, LATAM Airlines Colombia or LATAM Airlines Ecuador, this service is available for all routes.

If your flight is operated by LATAM Airlines Brasil or LATAM Airlines Paraguay, this service will only be available for routes from or to the United States and Mexico.

This service is subject to compliance of health requirements of both the destination and/or connecting flight countries.

Remember that you can request it up to 48 hours before your flight departure at one of our Sales Offices or at our Contact Center.

Be aware of the conditions for traveling with your emotional assistance dog

Your dog must wear a leash or harness while traveling.

You should have a muzzle for your dog to wear on board if necessary. If your flight is operated by LATAM Airlines Group or LATAM Airlines Chile, the use of a muzzle is obligatory during the entire trip, except on flights from Brazil. You can review who the operator of your flight is in My Trips, in your itinerary or when making your purchase and selecting your flight.

Your dog's health documents must be up to date. It must travel at your feet or under the seat, without obstructing the aisles or emergency exits.

During the flight, you must make sure your dog is obedient and behaves well. If your dog is restless or aggressive, we may offer the possibility of taking it into the hold of the aircraft.