The Travel Voucher is a coupon valid for 12 months that you can redeem for LATAM services or cash through a bank transfer.

Check the status of your Travel Voucher by entering the coupon number or airport at which it was issued.

How can I redeem my Travel Voucher?

For cash

We will transfer the corresponding amount in local currency using one of the following methods.

  • Bank transfer
  • Redeem the voucher for cash in one of our Sales Offices.

Check which are available in your country in Terms and Conditions.

Redeem for some of our services

  • Purchase tickets operated by LATAM Airlines Group.
  • Pay for excess baggage.
  • Fines or fare differences 100% LATAM Airlines Group.

Where can I redeem my Travel Voucher?

  • On our website after entering the passenger information and purchasing your ticket.
  • By contacting our Contact Center.
  • In some of our Sales Offices by presenting the identity document that appears on the Travel Voucher. In Chile, voucher redemption via bank transfer will be available at the Contact Center and Sales office inside the airport in Santiago.

Terms and conditions

Redeeming vouchers for services:

  • This only applies to itineraries with flights sold and marketed by LATAM Airlines Group: LATAM Airlines Chile, LATAM Airlines Argentina, LATAM Airlines Peru, LATAM Airlines Colombia, LATAM Airlines Ecuador, LATAM Airlines Brazil and LATAM Airlines Paraguay.
  • If the cost of services is more than the value of the Travel Voucher, you may pay the difference using any payment method that is available. If you redeem the voucher for a ticket with a lower value than your Travel Voucher, you will lose the unused difference.
  • Ticket purchases can be performed through our Contact Center or any country that has LATAM Sales Offices.
  • You can only redeem the Travel Voucher for services to be used by another person in our Sales Offices or Contact Center. This option is not possible on our website.
  • If you redeem your Travel Voucher for LATAM services, its value covers payment of the total fare. However, you can pay for taxes and fees using another payment method.

Redeeming vouchers via Western Union and credit cards

  • Redeeming vouchers using one of these methods is no longer available. However, LATAM will honor all vouchers redeemed through November 9, 2016. If you have any questions, please contact our Contact Center.

Redeeming vouchers for cash via bank transfer

Redeeming vouchers for cash at Sales Offices is only available during business hours from Monday to Friday. Payment is performed in local currency based on the exchange rate on the date when the voucher is redeemed.

Customer service hours at Sales Offices to redeem vouchers for cash:

 

Chile

Regional Offices:

  • Arica: Calle Arturo Prat 391.
    Monday to Friday: 09:00 am to 01:30 pm - 03:30 pm to 06:15 pm.
  • Iquique: Calle Aníbal Pinto 699.
    Monday to Friday: 09:00 am to 01:30 pm - 03:30 pm to 06:15 pm.
  • Antofagasta: Calle Arturo Prat 445.
    Monday to Friday: 09:00 am to 02:00 pm - 03:00 pm to 06:15 pm.
  • Copiapó: Calle Colipí 484.
    Monday to Friday: 09:00 am to 02:00 pm - 03:00 pm to 06:00 pm.
  • La Serena: Av. Balmaceda 406.
    Monday to Friday: 09:00 am to 01:45 pm - 03:20 pm to 06:00 pm.
  • Viña del Mar: Libertad 1348, local 71-B.
    Monday to Friday: 10:30 am to 05:30 pm.
  • Concepción: Avda. J. Alessandri 3177, local BS 184-188.
    Monday to Friday: 10:30 am to 02:30 pm - 03:30 pm to 06:00 pm.
  • Temuco: Calle Manuel Bulnes 687.
    Monday to Friday: 09:00 am to 01:30 pm - 03:00 pm to 06:30 pm.
  • Valdivia: Calle Maipú 271.
    Monday to Friday: 09:30 am to 01:30 pm - 03:00 pm to 06:30 pm.
  • Osorno: Calle Eleuterio Ramírez 802. 
    Monday to Friday: 09:00 am to 01:00 pm - 03:00 pm to 06:30 pm.
  • Puerto Montt: Calle Lago O'Higgins 167.
    Monday to Friday: 09:00 am to 01:00 pm - 03:00 pm to 06:00 pm.
  • Castro: Blanco 180.
    Monday to Friday: 09:00 am to 01:00 - 03:00 pm to 06:00 pm.

Santiago offices

  • Estado: Calle Estado 82.
    Monday to Friday: 09:00 am to 05:00 pm.
  • Pedro de Valdivia: Av. Providencia 2006.
    Monday to Friday: 09:00 am to 05:00 pm.
  • Costanera Center: Av. Andrés Bello 2465.
    Monday to Friday: 10:00 am to 05:00 pm.
  • Apumanque: Av. Manquehue Sur 031.
    Monday to Friday: 10:00 am to 05:00 pm.
  • Parque Arauco: Av. Presidente Kennedy 5413.
    Monday to Friday: 10:00 am to 05:00 pm.
  • Plaza Oeste: Av. Américo Vespucio 1501.
    Monday to Friday: 10:00 am to 05:00 pm.
  • Florida Center: Av. Vicuña Mackenna 6100.
    Monday to Friday: 10:00 am to 05:00 pm.
  • Alto Las Condes: Av. Kennedy 9001, 2do. nivel.
    Monday to Friday: 10:00 am to 05:30 pm.
  • Isidora Coyenechea: Av. Isidora Goyenechea 2888.
    Monday to Friday: 09:00 am to 05:30 pm.
  • Jumbo Bilbao: Av. Francisco Bilbao 4144.
    Monday to Friday: 09:00 am to 04:00 pm.

Argentina

  • Tucumán: Calle San Juan 426.
    Monday to Friday: 09:00 am to 05:00 pm.
  • Rosario: Calle Santa Fe 1120.
    Monday to Friday: 09:00 am to 05:00 pm.
  • Córdoba 1: Av. Rafael Núñez 4663.
    Monday to Friday: 09:00 am to 05:00 pm.
  • Córdoba 2: Calle San Lorenzo 309.
    Monday to Friday: 10:00 am to 05:00 pm.
  • Buenos Aires (Cerrito): Calle Paraguay 1102.
    Monday to Friday: 09:00 am to 05:00 pm.
  • Salta: Calle Caseros 476.
    Monday to Friday: 09:00 am to 01:00 - 05:00 pm to 08:00 pm.
  • Mendoza: Calle Rivadavia 256.
    Monday to Friday: 10:00 am to 05:00 pm.
  • Bariloche: Av. Mitre 534, Local 1.
    Monday to Friday: 09:00 am to 02:00 - 03:00 pm to 05:00 pm.
  • Neuquén: Calle Hipólito Yrigoyen 347.
    Monday to Friday: 09:00 am to 02:00 - 03:00 pm to 05:00 pm.
  • Bahía Blanca: Calle Chiclana 344.
    Monday to Friday: 09:00 am to 02:00 - 03:00 pm to 05:00 pm.

Ecuador

  • Centro: Av. 9 de octubre 101-103 y Malecón.
    Monday to Friday: 09:00 am to 06:00 pm.
  • Coruña: Av. La Coruña 1527.
    Monday to Friday: 09:00 am to06:00 pm.
  • Mall del Sol: Av. J. Orratia y Av. Tanca Marengo.
    Monday to Friday: 10:00 am to 06:00 pm.
  • Mall Policentro: Av. del Periodista y Juan Bautista Arzube.
    Monday to Friday: 10:00 am to 06:00 pm.
  • Quicentro: Av. Naciones Unidas y Shyris.
    Monday to Friday: 10:00 am to 06:00 pm.
     

Peru

Lima Offices:

  • Miraflores: Av. José Pardo 513.
    Monday to Friday: 08:30 am to 07:00. Saturdays: 09:00 am to 02:00 pm.
  • Centro Comercial Mega Plaza: Av. Alfredo Mendiola 3698 Store 112, 2nd floor.
    Monday to sunday: 10:00 am to 09:00 pm.
  • Comercial Plaza San Miguel: Av. La Marina 2000 Store 236-A, 2nd floor.
    Monday to sunday: 10:00 am to 09:00 pm.
  • Centro Comercial Jockey Plaza: Av. Javier Prado Este 4200 Store 202, 2nd floor.
    Monday to Friday: 11:00 am to 09:00 pm.
  • Centro Comercial Centro Cívico: Av. Garcilaso de la Vega 1337, Store 1001.
    Monday to sunday: 09:00 am to 09:00 pm.

Northwest Offices:

  • Trujillo office: Jr. Diego de Almagro 490.
    Monday to Friday: 09:00 am to 07:00 pm.
  • Chiclayo office: Calle Manuel María Izaga 770.
    Monday to Friday: 09:00 am to 07:00 pm.
  • Piura (Centro Comercial Open Plaza): Av. Andrés Avelido Cáceres 147.
    Monday to sunday: 10:00 am to 07:00 pm.
  • Tumbes office: Jr. Bolognesi 250.
    Monday to Friday: 09:00 am to 07:00 pm.
  • Cajamarca (Centro Comercial El Quinde): Jr. Sor Manuela Gil 151.
    Monday to sunday: 10:00 am to 10:00 pm.
  • Pucallpa office: Jr. Tarapacá 805.
    Monday to Friday: 09:00 am to 07:00 pm. Saturdays: 09:00 am to 01:00 pm.
  • Iquitos office: Jr. Próspero 232.
    Monday to Friday: 09:00 am to 06:30 pm. Saturdays: 09:00 am to 01:00 pm.
  • Tarapoto office: Jr. Ramírez Hurtado 183.
    Monday to Friday: 08:30 am to 07:00 pm. Saturdays: 09:00 am to 01:00 pm.

Southern Offices:

  • Tacna office: Calle Apurímac 101.
    Monday to Friday: 08:30 am to 07:00 pm. Saturdays: 09:00 am to 02:00 pm.
  • Ayacucho office: Jr. 9 de diciembre 107.
    Monday to Friday: 09:00 am to 07:00 pm. Saturdays: 09:00 am to 01:00 pm.
  • Puno office: Jr. Tacna 299.
    Monday to Friday: 09:00 am to 07:00 pm. Saturdays: 10:00 am to 04:00 pm.
  • Arequipa office: Calle Sta. Catalina 118-C.
    Monday to Friday: 09:00 am to 07:00 pm. Saturdays: 09:00 am to 05:00 pm.
  • Cuzco office: Av. El Sol 627-B.
    Monday to Friday: 09:00 am to 07:00 pm. Saturdays: 09:00 am to 02:00 pm.
  • Puerto Maldonad office: Av. León Velarde 503.
    Monday to Friday: 09:00 am to 12:00 pm.
     

General terms and conditions:

  • You can redeem your Travel Voucher for LATAM services or cash depending on the applicable compensation. These are mutually exclusive options.
  • You don't need to present the Travel Voucher document to redeem your voucher.
  • Remember that you must redeem the voucher within 12 months after its date of issue.
  • In Brazil, you may only redeem a Travel Voucher through our Contact Center.
  • This voucher has no resale value and can be redeemed without presenting the actual document.
  • Travel Vouchers issued to children can be redeemed by their parents or an adult by presenting the identity document of the minor or the family record book.

Refunds

Involuntary refunds of tickets purchased using a Travel Voucher.

  • LATAM will refund half of the amount paid with a Travel Voucher, unused taxes and fees and the additional payment made for the ticket. LATAM will refund it through the same payment method used to pay for the ticket.

Voluntary refunds of tickets purchased using a Travel Voucher

  • Refundable fares: LATAM will refund half of the amount paid with a Travel Voucher, unused taxes and fees and the additional payment made for the ticket. LATAM will refund it through the same payment method used to pay for the ticket.
  • Non-refundable fares: only the total of the unused taxes and fees will be returned.