Service charge

LATAM charges a service fee at the sales offices where customers receive personalized service. If you’d like to return your fare, this charge is non-refundable. This includes LATAM Offices and Contact Centers, where a service fee applies on all tickets issued and on voluntary changes, which varies according to the following table:

 

Chile
Sales Offices and airport
Issue charge and reissue charge
Contact Center
Issue and reissue charge
Our Website
Domestic
Sales Offices and airport
Issue charge and reissue charge
$ 16.000 CLP
Contact Center
Issue and reissue charge
$ 16.000 CLP
Our Website
FREE
Regional
Sales Offices and airport
Issue charge and reissue charge
US$ 40
Contact Center
Issue and reissue charge
US$ 40
Our Website
FREE
Long Haul
Sales Offices and airport
Issue charge and reissue charge
US$ 60
Contact Center
Issue and reissue charge
US$ 60
Our Website
FREE
Brazil
Sales Offices and airport
Issue charge and reissue charge
Contact Center
Issue and reissue charge
Our website
Domestic
Sales Offices and airport
Issue charge and reissue charge
10% of the Fare
Contact Center
Issue and reissue charge
10% of the Fare
Our website
FREE
Regional
Sales Offices and airport
Issue charge and reissue charge
7% of the Fare
Contact Center
Issue and reissue charge
7% of the Fare
Our website
FREE
Long Haul
Sales Offices and airport
Issue charge and reissue charge
7% of the Fare
Contact Center
Issue and reissue charge
7% of the Fare
Our website
FREE
*In Brazil, the service fee for domestic routes is less than 40 BRL, and you will be charged at least 40.00 BRL For LATAM Pass awards , the service fee is 60.00 BRL.  
 
Argentina
Sales Offices and airport
Issue charge and reissue charge
Contact Center
Issue and reissue charge
Our Website
Domestic
Sales Offices and airport
Issue charge and reissue charge
$460 ARS
Contact Center
Issue and reissue charge
$460 ARS
Our Website
FREE
Regional
Sales Offices and airport
Issue charge and reissue charge
US$ 33
Contact Center
Issue and reissue charge
US$ 33
Our Website
FREE
Long Haul
Sales Offices and airport
Issue charge and reissue charge
US$ 55
Contact Center
Issue and reissue charge
US$ 55
Our Website
FREE
Peru
Sales Offices and airport
Issue charge and reissue charge
Contact Center
Issue and reissue charge
Sales offices - self service module
Our Website
Domestic
Sales Offices and airport
Issue charge and reissue charge
US$ 16
Contact Center
Issue and reissue charge
US$ 16
Sales offices - self service module
US$ 7.08
Our Website
FREE
Regional
Sales Offices and airport
Issue charge and reissue charge
US$ 30
Contact Center
Issue and reissue charge
US$ 30
Sales offices - self service module
US$ 16.52
Our Website
FREE
Long Haul
Sales Offices and airport
Issue charge and reissue charge
US$ 40
Contact Center
Issue and reissue charge
US$ 40
Sales offices - self service module
US$ 16.52
Our Website
FREE
Ecuador
Sales Offices and airport
Issue charge and reissue charge
Contact Center
Issue and reissue charge
Our website
Domestic
Sales Offices and airport
Issue charge and reissue charge
US$ 16
Contact Center
Issue and reissue charge
US$ 16
Our website
FREE
Regional
Sales Offices and airport
Issue charge and reissue charge
US$ 32
Contact Center
Issue and reissue charge
US$ 30
Our website
FREE
Long Haul
Sales Offices and airport
Issue charge and reissue charge
US$ 60
Contact Center
Issue and reissue charge
USD 40
Our website
FREE
Colombia
Sales Offices and Contact Center
Issue charge
Sales Office
Reissue charge
Contact Center
Reissue charge
Our Website
Domestic
One-way trip             

Round trip
                    
Sales Offices and Contact Center
Issue charge
- $ 31,100 COP + Sales Tax (19%) (Leticia and San Andrés Tax free)

- $ 56,600 COP + Sales Tax (19%) (Leticia and San Andrés Tax free)
Sales Office
Reissue charge
COP 20.000 (Tax included)

Route Leticia and San Andrés COP 16.807 (Tax Free)
Contact Center
Reissue charge
COP 20.000 (Tax included)

Route Leticia and San Andrés COP 16.807 (Tax Free)
Our Website
Applies for payment in person with Bank of Bogotá: COP 31,100 + VAT (Leticia and San Andres are exempt of VAT)

Applies for in-person payment with Bank of Bogotá: COP 56,600 + VAT (Leticia and San Andres are exempt of VAT)                                           
Regional and International
Sales Offices and Contact Center
Issue charge
Fare with full surcharge less than or equal to USD 354= USD 15 + Sales Tax 

Fare with full surcharge less from USD 355 to USD 590= USD 28+ Sales Tax 

Fare with full surcharge less from USD 591 to USD 944= USD46+Sales Tax 

Fare with full surcharge from USD 945= USD 95 + Sales Tax 
Sales Office
Reissue charge
COP 20.000 (Tax included)
Contact Center
Reissue charge
COP 20.000 (Tax included)
Our Website
Applies for payment in person with Bank of Bogotá:

Fare with full surcharge less than or equal to USD 354= USD 15 + Sales Tax

Fare with full surcharge from USD 355 to USD 590= USD 28+ Sales Tax

Fare with full surcharge from USD 591 to USD 944= USD46+Sales Tax

Fare with full surcharge from USD 945= USD 95 + Sales Tax
Uruguay
Sales Offices and airport
Issue charge and reissue charge
Contact Center
Issue and reissue charge
Our Website
Domestic
Sales Offices and airport
Issue charge and reissue charge
US$ 25
Contact Center
Issue and reissue charge
US$ 25
Our Website
FREE
Regional
Sales Offices and airport
Issue charge and reissue charge
US$ 30
Contact Center
Issue and reissue charge
US$ 30
Our Website
FREE
Long Haul
Sales Offices and airport
Issue charge and reissue charge
US$ 40
Contact Center
Issue and reissue charge
US$ 40
Our Website
FREE
Bolivia
Sales Offices and airport
Issue charge and reissue charge
Contact Center
Issue and reissue charge
Our website
Domestic
Sales Offices and airport
Issue charge and reissue charge
US$ 35
Contact Center
Issue and reissue charge
US$ 25
Our website
FREE
Regional
Sales Offices and airport
Issue charge and reissue charge
US$ 35
Contact Center
Issue and reissue charge
US$ 30
Our website
FREE
Long Haul
Sales Offices and airport
Issue charge and reissue charge
US$ 50
Contact Center
Issue and reissue charge
US$ 40
Our website
FREE
Mexico
Sales Offices and airport
Issue charge and reissue charge
Contact Center
Issue and reissue charge
Our website
Domestic
Sales Offices and airport
Issue charge and reissue charge
---
Contact Center
Issue and reissue charge
---
Our website
FREE
Regional
Sales Offices and airport
Issue charge and reissue charge
---
Contact Center
Issue and reissue charge
---
Our website
FREE
Long Haul
Sales Offices and airport
Issue charge and reissue charge
---
Contact Center
Issue and reissue charge
---
Our website
FREE
Paraguay
Sales Offices and airport
Issue charge and reissue charge
Contact Center
Issue and reissue charge
Our website
Domestic
Sales Offices and airport
Issue charge and reissue charge
---
Contact Center
Issue and reissue charge
---
Our website
FREE
Regional
Sales Offices and airport
Issue charge and reissue charge
---
Contact Center
Issue and reissue charge
---
Our website
FREE
Long Haul
Sales Offices and airport
Issue charge and reissue charge
---
Contact Center
Issue and reissue charge
---
Our website
FREE
U.S.A - Canada
Sales Offices and airport
Issue charge and reissue charge
Contact Center and offices
Reissue charge
Our website
Doméstic
Sales Offices and airport
Issue charge and reissue charge
US$ 25
Contact Center and offices
Reissue charge
US$ 25
Our website
FREE
Regional
Sales Offices and airport
Issue charge and reissue charge
US$ 30
Contact Center and offices
Reissue charge
US$ 30
Our website
FREE
Long Haul
Sales Offices and airport
Issue charge and reissue charge
US$ 40
Contact Center and offices
Reissue charge
US$ 40
Our website
FREE
Europe - Tel Aviv
Sales Offices and airport
Issue charge and reissue charge
Contact Center and offices
Reissue charge
Our website
Domestic
Sales Offices and airport
Issue charge and reissue charge
US$ 25
Contact Center and offices
Reissue charge
US$ 25
Our website
FREE
Regional
Sales Offices and airport
Issue charge and reissue charge
US$ 30
Contact Center and offices
Reissue charge
US$ 30
Our website
FREE
Long Haul
Sales Offices and airport
Issue charge and reissue charge
US$ 40
Contact Center and offices
Reissue charge
US$ 40
Our website
FREE
Oceania
Sales Offices and airport
Issue charge and reissue charge
Contact Center and offices
Reissue charge
Our website
Domestic
Sales Offices and airport
Issue charge and reissue charge
US$ 25
Contact Center and offices
Reissue charge
US$ 25
Our website
FREE
Regional
Sales Offices and airport
Issue charge and reissue charge
US$ 30
Contact Center and offices
Reissue charge
US$ 30
Our website
FREE
Long Haul
Sales Offices and airport
Issue charge and reissue charge
US$ 40
Contact Center and offices
Reissue charge
US$ 40
Our website
FREE

Purchase of seats in sales offices
 

Lisbon
Domestic
Regional
Long Haul
Chile
Domestic
$ 700 CLP
Regional
US$ 3
Long Haul
US$ 6
Peru
Domestic
US$ 1 (0,85 + 0,15 IGV 18%)
Regional
US$ 3
Long Haul
US$ 6
Colombia
Domestic
1.500 COP (1.261 + 239 IVA 19%)
Regional
US$ 3
Long Haul
US$ 6

Bags purchase at a customer services office

 

Charge on domestic routes*
Charge on international routes*
Argentina
Charge on domestic routes*
AR$ 100
Charge on international routes*
US$ 8
Chile
Charge on domestic routes*
$3.000 CLP
Charge on international routes*
US$ 8
Colombia
Charge on domestic routes*
COP$ 8.550 (7.185 + 1.365 IVA 19%)
Charge on international routes*
US$ 8
Ecuador
Charge on domestic routes*
US$ 2,50 (2,24 + 0,26 IVA 12%)
Charge on international routes*
N/A
Peru
Charge on domestic routes*
US$ 2,50 (2,12 + 0,38 IGV 18%)
Charge on international routes*
US$ 8
*Additional value to the price of each suitcase transported.

 

Note: 
 
The change fee applies to indirect ticket sales that are re-issued on direct channels. It also applies to direct ticket sales that are re-issued on direct channels in Argentina, Brazil, Chile, Colombia, Ecuador and Peru.

Prices in local currency, are indicative of variations in the exchange rate.

The electronic service companies applied service charge of $ 6,500 for domestic route from Chile, $ 12 for domestic routes in Peru and Argentina, $ 15 for routes within South America and $ 20 for the Rest of the World.