Press Room

Declarations

What you should know before you start your travel

Santiago de Chile, 12 March 2020 17:41

Suspension of operation Sao Paulo-Milan

LATAM Airlines Group reports the temporary suspension of its operation between the cities of Sao Paulo and Milan, effective from March 2 to April 16, 2020. The measure is based on the spread of the virus in northern Italy along with the drop in demand for the route. 

The company regrets the inconvenience that this situation could cause, inviting its passengers to the option of rescheduling their flight. If the options do not suit your requirement, you can arrange a re-route or refund of the ticket through the Customer Service Centre in your country: 

  • Brazil: 0300 5705700
  • Chile: 600 526 2000
  • Argentina: 0810 999 9526
  • Colombia: (1) 7452020 (landline from Bogotá), 18000949490 (from outside Bogotá), 031 7452020 (from mobile phones).
  • Ecuador: 1 800 000 527
  • Peru: (01) 213 8200
  • Mexico: 01 800 272 0330
  • Paraguay: 595 21451535
  • United States: 1 866 435 9526
  • Canada: 1 888 235 9826

Travel alternatives

The company has provided travel alternatives for those customers affected by entry restrictions to specific territories.

If you travel to Argentina:

  • Who does it apply to?

- Customers who come from Italy, Spain, France, Germany, the United States, Iran, Japan, China or South Korea must complete the Traveler's Health declaration that will be delivered on board the plane and comply with home isolation for a period of 14 days a time they enter the country.

 If you travel to Peru:

  • Who does it apply to?

- Customers who come from Italy, Spain, France and China must comply with a 14-day quarantine once they arrive in the country.

If you travel to Colombia:

  •  Who does it apply to?

- Customers who come from / via Spain, Italy, France or China must complete the migration health declaration upon entering Colombia and comply with a 14-day quarantine once they arrive in the country.

 If you travel to Chile:

  • Who does it apply to?

- Customers coming from Italy or Spain must complete a form and meet a 14-day quarantine once they arrive in the country.

- Those customers who have domestic connections within the country will be able to make them.

  • Who does not apply to?

- Customers connecting in Spain or Italy, from a third country, may take the flight to Chile.

More information

If you travel to New Zealand:

  • Who does it apply to?

-Customers who have been or travelled through the People's Republic of China before 2 February.

  • Who does not apply to?

-New Zealand citizens or holders of a residence visa (temporary or permanent).

-Blood relatives of a New Zealand citizen or residency visa holder (temporary or permanent)

-Australian citizens or holders of a valid permanent residence visa issued by the Australian Government where New Zealand is the principal place of residence.

If you travel to Paraguay

  • Who does it apply to?

-Customers who have been or travelled through the People's Republic of China since November 5, will not be able to travel to Paraguay.

In addition, the Ministry of Foreign Affairs of that country informed that the visas granted to citizens of the People's Republic of China, are suspended for an indefinite period.

 If you travel to the United States:

  • Who does it apply to?

-Customers who have travelled or transited in the People's Republic of China in the last 14 days before the date of their trip.

  • Who does not apply to?

-American citizens or legal residents of the United States.

-Foreign nationals, but with a spouse who is a U.S. citizen or legal resident of the United States.

-Foreign nationals and parent or legal guardian of a U.S. citizen or legal resident of the United States who is unmarried and under 21 years of age.
Foreign nationals who have a brother/sister of a U.S. citizen or U.S. legal resident residing in the U.S. and if the brother/sister is unmarried and under 21 years of age.

-Underage (21 years old) adoptive or prospective adoptive parent of a U.S. citizen or legal resident of the United States.

-Foreign nationals traveling with an invitation from the United States for the purpose of containing or mitigating the virus
Flight crew member.

-If you are a foreign national traveling with one of the following visas: A-1, A-2, C-2, C-3, G-1, G-2, G-3, G-4, NATO-1 up to NATO-4 and NATO-6.
Foreign nationals who do not present a significant risk of introducing or transmitting the virus. This classification must be written by the Director of the U.S. Government's Center for Disease Control and Prevention.

-If you are a foreign national traveling for the purpose of enhancing compliance with the laws of the United States as determined by the Secretary of State or the Secretary of Homeland Security and based on a recommendation from the Attorney General.

-Foreign nationals whose travel is in the national interest of the United States as determined by the Secretary of State or Secretary of Homeland Security.
Customers who have been in or travelled through the Republic of China prior to their trip, but comply with any of the above points, may only travel to the United States to one of the following airports: JFK (John F. Kennedy International Airport, New York), LAX (International Airport of Los Angeles, Los Angeles), SFO (International Airport of San Francisco, San Francisco), SEA (International Airport of Seattle-Tacoma, Seattle) , ORD (International Airport of Chicago-O'Hare, Chicago), HNL (International Airport of Honolulu, Honolulu), ATL (Hartsfield-Jackson International Airport, Atlanta), IAD (Washington International Airport, Virginia), EWR (Newark Liberty International Airport, New Jersey), DFW (International Airport of Dallas/Fort Worth, Texas) and DTW (Metropolitan Airport of Detroit, Michigan).

If you travel to Australia

  • Who does it apply to?

-Customers who have been and/or travelled through China in the last 14 days.

-Customers who have been in or travelled through Iran after March 1st, should postpone their trip until at least 14 days after they left that country.
Customers who have been in or travelled through South Korea after March 5, should postpone their trip to Australia until at least 14 days after they have left that country.

  • Who does not apply to?

-Australian citizens or permanent residents.

-Family member by blood of an Australian citizen or permanent resident.
New Zealand citizen residing in Australia.

If you travel to Jamaica:

  • Who does it apply to?

-Customers who have been in Iran, Italy, South Korea or Singapore, China, Spain, France and Germany in the last 14 days. 

  • Who does not apply to?

-Nationals and residents of Jamaica, their spouses and children, who will have a health assessment upon arrival.

*Any passenger who has visited China in the last 14 days, may be boarded but upon arrival in Jamaica, will be quarantined for at least 14 days.

  • What are the affected flight dates?

-Passengers with original flight date between January 27 and April 30, 2020.

If you have LATAM tickets with connection, origin and/or destination Mainland China, Hong Kong SAR, Macao SAR and South Korea (regardless of country of issue)

  • What are the affected flight dates?

-Passengers with original flight date between January 27 and April 30, 2020.

If you have LATAM tickets issued in Asia

  • Who does it apply to?

-Customers with 2 tickets: a LATAM ticket (without Mainland China, Hong Kong SAR or Macao SAR segments) and a ticket issued by another airline, originating in Mainland China, Hong Kong SAR or Macao SAR (issued until January 31, 2020)

-Customers with 2 tickets: a LATAM ticket (no segment in South Korea) and a ticket issued by another airline originating in South Korea (issued until February 24, 2020).

  •  What are the affected flight dates?

-Passengers with original flight date between January 27 and April 30, 2020.

If you travel to Israel

  •  Who does it apply to?

-Passengers or crew members who have visited in the last 14 days prior to boarding Republic of China, Macao, Singapore, Thailand, Hong Kong, South Korea, Japan, Italy, Iran, Lebanon, Syria, Iraq, Austria, Spain, France, Germany, Andorra, San Marino, Switzerland and/or Egypt.

  • What are the affected flight dates?

-Passengers with original flight date between January 27 and April 30, 2020

  • Who does not apply to?

- Israeli customers or residents of Israel.

- Customers who are in transit through Israel for a period not exceeding six hours (must have a valid exit ticket)

- Customers who were in transit through Macao, Singapore, Thailand and Hong Kong only to take connecting flights.

- Customers who carry authorization to enter Israel from the Ministry of Health or the immigration authority of said government.

- Exceptional entry of diplomats (accredited by the Ministry of Foreign Affairs) and their families who have visited any of the restricted countries in the last 14 days is allowed.

- Entry is allowed to any passenger with an official entry authorization issued by the Israeli Embassy or the Israel Immigration Authority.

  • Other considerations:

- To prove their non-boarding status, the passenger must present a passport reflecting stay in restricted countries.

- Passengers entering Israel must comply with a quarantine of 14 days from their date of entry into the country.

If you travel to countries with entry restrictions on those who have visited or transited through China

  • Who does it apply to?

Passengers with tickets to the United States, Jamaica, New Zealand, Australia and Paraguay.

  • What are the affected flight dates?

Passengers with original flight date between January 27 and April 30, 2020

  •  Specific considerations:

To prove his/her "non-boarding" status, the passenger must present a passport showing his/her stay in the restricted countries. 

If you are travelling from Mainland China, Hong Kong SAR or Macao SAR or Korea:

  • Who does it apply to?

-      Customers with tickets issued in China until January 31, 2020

-      Customers with tickets issued in South Korea until February 24, 2020 

  • What are the affected flight dates?

-      Passengers travelling from Mainland China, Hong Kong SAR, Macao SAR and South Korea: from 27 January to 30 April 2020.