Restriction on transporting pets

Between December 15 and March 15 of each year, our ability to transport pets in the hold on all our routes to New York and Washington are restricted.

Please be advised that as of October 01, 2017, dogs of the “American Bully” breed and cats of the “Cat Breeds (all types)” will not be admitted aboard for transportation as animals in the hold, since these breeds are regarded as dangerous and brachycephalic animals respectively.

General Conditions

  • It is forbidden to transport your pet from/to: Galapagos Islands, Australia, New Zealand, Papeete or England.
  • On trips shared with other airline companies, the most restrictive conditions will apply. Don't forget to check these conditions and restrictions before you travel.
  • Admission of your pet on board the aircraft is subject to health restrictions and documentation required by the health authorities of each country. For example, for domestic flights in Colombia it is a requirement to present your pet’s vaccination card or certificate, registered by a veterinary surgeon where his/her professional license number is clearly stated.
  • The animal cannot weigh more than 45kg with its container, and for flights to Argentina, Europe and Oceania the upper limit is 32kg.
  • Only cats and/or dogs may travel with the passenger, and these animals must be docile around other people.
  • The pet must be aged over 8 weeks, or over 4 months if traveling to the United States.
  • The pet must be healthy and not pregnant. You must provide a certificate from a veterinarian.

How can you request this service?

  • This service must be requested via the Contact Center during the reservation or at least 48 hours before the departure of the flight.
  • For LATAM Airlines Brasil flights, you cannot make your request until 2 months before your flight.
     

Required documentation

  • If you are traveling with your pet on board, you will need a certificate from a veterinarian, issued up to 10 days before the flight, confirming that your pet is in good health to travel.
  • If you’re a passenger on a flight to Easter Island, you’ll need an SAG (Servicio Agricola y Ganadero [Agriculture and Livestock Service]) Office to certify your pet is in good health. As the owner, you can get this at any SAG office near your home. This is an exception within Chile.
  • In the event your pet is traveling in the cargo hold, the validity of the veterinary certificate is defined by each country's health authority.
  • The health authorities in the countries or cities of your flight destination and any connections may request specific documentation, such as their current vaccinations and health certificate. Please review the reference information on iatatravelcenter.com (in English) and contact the consulate or health authority of the countries you will be visiting.

In the Cabin

  • Travelling with your pet is permitted in Economy class on Airbus 319, 320, 321, 330, 350 and Boeing 777 planes.
  • Only 1 pet may travel per adult passenger.
  • It is not possible to assign seats in the first row or the emergency exit row.
  • The container must comply with the following specifications and fit under the seat in front of you.
Dimensiones contenedor

Cost of this service

  • You will also have to add sales tax to these fees in the countries where it applies.
  • Keep in mind that if your flight includes a stop that allows you to leave the airport, you will have to pay for the service for each leg of your flight until your final destination.
  • Traveling with pets inside the cabin is a service additional to passenger travel. We therefore remind you that ticket exchanges or refunds are subject to the conditions of the fare paid.

In the Hold

  • For the safety and well-being of certain breeds of dogs and cats, we cannot transfer certain restricted breeds in the hold of the plane.
  • Your pet will not be admitted to travel if they are sedated.
  • Each passenger can have a maximum of 2 pets in the hold.
  • The container must comply with the following maximum size specifications: 115 cm high and 300 linear cm (height + width + length).
  • If you are traveling on routes to or from Europe, Oceania, Argentina and Aruba, or on connections with IB, BA, QF and AC, the maximum permitted weight, including the container, is 32 kg. For other destinations, the maximum weight, including the container, is 45 kg.

Cost of this service

Regional flights: between South American countries; between South America and the Caribbean (Havana, Punta Cana and Aruba); includes Auckland - Sydney, Punta Cana - Miami and Madrid - Frankfurt routes.

International flights: between South America and Europe - the United States - Oceania - Mexico (Cancun and Mexico City); includes Lima - Orlando and Guayaquil - Miami routes.

Please be advised that as of October 01, 2017, dogs of the “American Bully” breed and cats of the “Cat Breeds (all types)” will not be admitted aboard for transportation as animals in the hold, since these breeds are regarded as dangerous and brachycephalic animals respectively.


You may take your four-legged friend with you in the cabin or in the hold of the airplane, depending on the available space on board. We know your pet is an important member of your family, and that's why we aim to make their trip as comfortable and as safe as your own.
 
Remember that if you apply for an upgrade, you won’t be able to travel with your pet, as for security reasons they have to travel in the economy cabin.

Before embarking on the adventure with your pet, bear in mind that there are certain conditions you must meet in order to travel:

Animals that are permitted

  • You may only take dogs or cats.
  • You are not allowed to transfer your pet to / from: Galapagos Islands, Australia, New Zealand, Papeete and England.
  • The pet must be aged over 8 weeks, or over 4 months if traveling to the United States.
  • Other animals may be transported via LATAM Cargo.

Required documentation

  • If you are traveling with your pet on board, you will need a certificate from a veterinarian, issued up to 10 days before the flight, confirming that your pet is in good health to travel.  In addition, if you’re a passenger on a flight to Easter Island, you’ll need an SAG (Servicio Agricola y Ganadero [Agriculture and Livestock Service]) Office to certify your pet is in good health. As the owner, you can get this at any SAG office near your home. This is an exception within Chile.
  • The health authorities in the countries or cities of your flight destination and any connections may request specific documentation, such as their current vaccinations and health certificate. Please review the reference information on iatatravelcenter.com (in English) and contact the consulate or health authority of the countries you will be visiting.

On the day of your trip

  • Your pet will not be admitted to travel if they are sedated.
  • They must remain in their travel container during the whole time of the flight.
  • You cannot bring containers with wheels. 

Please also bear in mind the following:

  • It is not permitted for pets to be taken in the airplane cabin by unaccompanied minors under the age of 12 years or passengers who take a POC (respiratory devices for chronic respiratory or heart failure) for sleep apnea.
  • In the event your pet is traveling in the cargo hold, the validity of the veterinary certificate is defined by each country's health authority.
  • On trips shared with other airline companies the most restrictive conditions will apply. Don't forget to check these conditions and restrictions before you travel.
  • Admission of your pet on board the aircraft is subject to health restrictions and documentation required by the health authorities of each country. For example, for domestic flights in Colombia it is a requirement to present your pet’s vaccination card or certificate, registered by a veterinary surgeon where his/her professional license number is clearly stated.

How can you request this service?

Remember to request the service through our Contact Center when you are making your booking as this service is subject to available space onboard the airplane. The deadlines for making your request are as follows:
Pets in the cabin: At least 24 hours before the departure time.
Pets in the hold: At least 48 hours before the departure time.

For LATAM Airlines Brasil flights, the request cannot be made until 2 months before the flight.

When you call, you will need to provide the following information about your pet: their age, weight, size and breed.

We have prepared a small manual for you with useful tips to keep in mind when traveling with your pets, including a checklist of what you need to do before your trip. To access it, click on: Traveling in the aircraft cargo hold or Traveling with you in the cabin.

Emotional assistance dogs

In order to travel with your emotional support dog you must submit a medical certificate on the letterhead of your psychiatrist, psychologist or Licensed Clinical Social Worker in the case of the United States, when making the reservation and when boarding.

The document must meet the following requirements:

  • Maximum of one year old.
  • A clinical diagnosis clearly indicating that you need to have your pet with you.
  • Full name and identification number of both the patient and the treating physician, except for physicians in the United States, Canada, Australia and New Zealand. In Peru’s case, a CMP number is acceptable in place of an identity document number.
  • Contact telephone numbers of the health professional or the medical center.
  • Signed by the doctor.

Before traveling with your emotional assistance dog, check which company is operating your flight.

This service is available on all routes and is subject to compliance of health requirements of both the destination, arrival and/or connecting flight countries.

We recommend that you request this at least 48 hours before your flight departs via our Contact Center

Be aware of the conditions for traveling with your emotional assistance dog

Your dog must wear a leash or harness while traveling.

You should have a muzzle for your dog to wear on board if necessary. If your flight is operated by LATAM Airlines Group or LATAM Airlines Chile, the use of a muzzle is obligatory during the entire trip, except on flights from Brazil. You can review who the operator of your flight is in My Trips, in your itinerary or by selecting it when making your purchase.

Your dog’s health documents must be up to date. It must travel at your feet or under the seat, without obstructing the aisles or emergency exits. The health authorities in the countries or cities of your flight destination and any connections may request specific documentation, such as their current vaccinations and health certificate. Please review the reference information on latatravelcenter.com (in English) and contact the consulate or health authority of the countries you will be visiting.

During the flight, you must make sure your dog is obedient and behaves well. If your dog is restless or aggressive, we may offer the possibility of taking it into the hold of the aircraft.

Seeing Eye Dogs

We would like to inform you that you can fly with your service dog in the cabin of the airplane, at no additional charge, if you have a sensory disability, balance issues, diabetes or epilepsy. Its transportation is permitted on all our routes except to the Galapagos Islands, due to local regulations.

Be aware of the conditions to travel with your guide dog.

Your dog must wear a leash or harness while traveling.

You should have a muzzle for your dog to wear on board if necessary. If your flight is operated by LATAM Airlines Group or LATAM Airlines Chile, the use of a muzzle is obligatory during the entire trip, except on flights from Brazil. You can review who the operator of your flight is in My Trips, in your itinerary or by selecting it when making your purchase.

Your dog must be wearing an official symbol that identifies it as a guide dog and its health documents must be up to date.

Your dog must travel at your feet or under the seat in front of you and cannot obstruct the aisles or emergency exits.

During the flight, you must make sure your dog is obedient and behaves well. If your dog is restless or aggressive, we may offer the possibility of taking it into the hold of the aircraft.

Contact us if you are traveling with your guide dog.

So that everything is ready when you are boarding, we recommend advising our Contact Center prior to the departure of your flight.

Pet travel container characteristics

  • Dimensions: There must be a distance of at least 5 cm between your pet's head (when standing up) and the top of the cage. The cage must be at least twice as wide as the animal, and it must be long enough that your pet can lie down without touching the sides. The maximum measurement permitted for the container is 115 cm tall and cannot exceed 300 lineal cm (width + height +length).
  • Weight: If you are traveling on routes to or from Europe, Oceania, Argentina and Aruba, or on connections with IB, BA, QF and AC, the maximum permitted weight, including the container, is 32 kg. For other destinations, the maximum weight, including the container, is 45 kg. You can transport up to 2 adult dogs of a similar size, weighing 14 kg each, in the same container. If they exceed this weight they must be transported separately. You can transport up to 3 puppies of the same litter, up to 6 months of age, in the same container. Each dog cannot weigh more than 14 kilos.
  • Material: Solid, waterproof and with an absorbent floor.
  • Door: Metal and double locked. Also, for the safety of the pet, it is reccomended that the door doesn't have any slots that the animal could put its snout or paws in (this condition is obligatory for flights after February 1, 2017).
  • Ventilation: The cage must have one open end, holes in the three other walls and spacer bars to prevent other baggage from interfering with air circulation.

Races exigeant des soins particuliers

Conscients de l’importance du soin avec lequel est traité votre animal de compagnie, et soucieux de préserver aussi bien sa sécurité que son intégrité, nous ne sommes pas en mesure de transporter en soute certaines races de chiens et chats. Si votre animal de compagnie appartient à l’une d’elles, il pourra voyager à bord uniquement, dès lors qu’il remplit les conditions requises pour le transport en cabine.

À titre exceptionnel, ces races peuvent être transportées sur des vols domestiques au Brésil, par le biais de LATAM Cargo.

Restricted dog breeds

Affenpinscher

Boston Terrier

Bulldog (all races)

Cane Corso or Italian Mastiff

Chow Chow

English Toy Spaniel

Griffon of Brussels

Japanese Spaniel (Japanese Chin)

Lhasa Apso

English Mastiff

Pekingese

Pug or Carlino (all races)

Shar Pei

Shih Tzu

Tibetan Spaniel

Restricted dog breeds

Bull Terrier

American Bulldog

American Bully (New)

Akita In

Argentine Dogo

Brazilian Row

Karabash

Rottweiler

Japanese Tosa

American Staffordshire Terrier (Amstaff)

Staffordshire Bull Terrier Ingles (Staffi)

Pit Bull Terrier American

Boxer

Bullmastiff

Dogue de Bordeaux

Neapolitan mastiff

Presa Canario

Breeds of restricted cats

American Burmese

Himalayo

Persian

Exotic Shorthair

Persian breeds all types (new)