DISCOVER A NEW WAY OF FLYING, WITH EVEN MORE SAFETY AND FLEXIBILITY


DISCOVER A NEW WAY OF FLYING, WITH EVEN MORE SAFETY AND FLEXIBILITY


We will keep flying for you. We are gradually resuming our operation with the highest standards and safety protocols, a renewed flexibility policy with even more benefits and the support of the 90 years that we have been operating in the region.

MORE FLEXIBILITY FOR YOUR TRIP

MY FLIGHT WAS CANCELED OR RESCHEDULED

Coronavirus

If you had a flight after March 1 and it was canceled or rescheduled, don't worry. Your ticket will be open to changes, so you don't need to have a new date immediately.

 

You may

  • Change your flight date once without penalty or payment for the fare difference.

  • Change your destination, but you will have to pay the fare difference if there is one.

 

Keep in mind

  • You can reschedule your flight during the validity of the ticket. That is, until December 31, 2021, if your trip started in 2020, or 12 months from the start date of the original trip, if your trip started in 2021

  • You can request a refund through a Travel Voucher. This is valid until December 31, 2021, and can be exchanged for LATAM services or cash (the latter option does not apply to tickets purchased in Colombia).

  • The Travel Voucher for tickets only allows the refund of the amount you paid in money. The return of LATAM Pass Miles or Points is done through the normal process of accreditation to your member account.

I HAVE A TICKET TO FLY IN THE NEXT FEW DAYS

  • Check the flight status and if there are travel or entrance restrictions to your destination.

  • Check-in online to confirm that you will travel with us and obtain your boarding pass. 

  • If you can’t travel, let us know before your flight through My Trips or our Contact Center. YCheck the conditions that apply according to the date of purchase of your ticket in the paragraphs below.

  • If you choose not to leave your ticket open and don’t show up on the day of your flight, the initial conditions of the fare you purchased will apply.

I PURCHASED MY TICKET BEFORE 07/11 - I WANT TO POSTPONE

We have extended the flexibility without payment of penalties in our change policy for all tickets purchased as of July 11, 2021.

 

If you decide to change the date or destination of your ticket you can:

Make multiple changes without charging a penalty, as long as the change is requested until July 11, 2021.  

For changes of date or destination requested after that date, one change will be allowed without penalty and future changes are subject to the conditions of the new rate.

 

Keep in mind:

  • Every time you make a change, if the new option has a higher value, you will have to pay the fare difference

  • Changes must be made before departure of the flight to be modified.

  • You will be able to choose your new travel date to fly during the next 330 days (approximately 11 months) from the consultation date.

  • The change of ticket is allowed according to the availability within the same cabin of the original ticket at the time of the request.

  • If you do not show up on the day of the flight, the initial conditions of the fare you purchased will apply.

  • These policies also apply to tickets issued with LATAM Pass Points. Returning points will maintain the standard credit process.

 

If you made your purchase through a travel agency, you should contact your agent for the changes that may apply.

 

I PURCHASED MY TICKET FROM 07/12 - I WANT TO POSTPONE

  • You can make changes to your trip if the ticket you bought allows it.
  • The Top rate is the most flexible, as it is the only one that allows changes to be made without penalties.
  • If you bought a Light or Plus ticket: you can make changes before your flight, but you will have to pay a fine and -if applicable- the difference in fare.
  • If you bought a Basic ticket: you will not be able to make changes before your flight, except if you are traveling within Peru. In that only case, you will be able to make changes, but you will have to pay a fine and - if applicable - the difference in rate.
  • If you don't remember the rate you chose, don't worry. You can review this information at My Trips.

I WANT TO PURCHASE A TICKET

Check the flexibility options we have for you when purchasing a new ticket.

 

I WAS DIAGNOSED WITH COVID-19 AND I HAVE A PLANNED TRIP

You will have the possibility to make one (1) date change without penalty, but paying a fare difference if applicable. Y

ou will need to send us your medical certificate as a backup and you will be able to travel after 14 days from the diagnosis of the disease or certifying that you are no longer in the contagion stage. 

Contact us for assistance in this process.

QUICK LINKS

UPDATES

TEMPORARY HAND LUGGAGE EXCEPTION FOR FLIGHTS DEPARTING FROM THE UNITED STATES

 

Passengers are informed that TSA (Transport Security Administration) has temporarily modified its liquids, gel, and spray restrictions for hand luggage for flights departing from the United States. Therefore, passengers are allowed to bring onboard only one container of hand sanitizer or gel alcohol, containing a maximum of 12oz (355 ml).

  • Given the current global situation regarding COVID-19, we are taking the necessary measures to protect the safety of our passengers and collaborators. Only some of our VIP lounges are available, and they have the highest safety and hygiene standards (at airports where the health authorities have allowed us to reopen).
 
  • Effective July 15th, fabric-made and reusable face masks won't be allowed in Chile for domestic flights. Passengers will only be allowed to board the aircraft with surgical, 3 layers or superior face masks (KN95). For more information visit the Government site
 
  • All passengers connecting in Lima (even if they remain inside the aircraft) must wear at all times 2 face masks. 

Given the infrastructure modifications and passenger reduction, we have made some changes on the Premium Check-in counters: 

 

Guarulhos

LATAM Pass Black, Black Signature and Delta Diamond passengers have access to an exclusive check-in section in Terminal 3.

 

Premium Checkin for Passengers travelling in Premium Cabins, LATAM Pass Platinum, Gold Plus and Gold Passengers, will be located at Check In zone "F" in Terminal 3.

 

The premium attention for domestic flights in Terminal 2 have not changed.  

 

Santiago

The Elite and Premium Cabins attention have been moved to counters 30 to 33 in the central hall in level 3. 

 

Lima

The premium counter is now available for Elite and Premium Cabins passengers (both for international or domestic flights). The attention is from 4:00 to 22:00 (local time). The counter capacity has been reduced to 20 passengers due of COVID-19 measures.