DISCOVER A NEW WAY OF FLYING, WITH EVEN MORE SAFETY AND FLEXIBILITY


DISCOVER A NEW WAY OF FLYING, WITH EVEN MORE SAFETY AND FLEXIBILITY


We will keep flying for you. We are gradually resuming our operation with the highest standards and safety protocols, a renewed flexibility policy with even more benefits and the support of the 90 years that we have been operating in the region.

YOUR SAFETY IS OUR PRIORITY

Directions for your next trip

Our most important flight is to take care of the health of our employees and passengers. That is why, from May 11th, the use of masks will be mandatory on all LATAM flights.

 

It is the responsibility of each passenger to wear their own mask. These can be traditional or N95 surgical masks, as well as the handmade ones made of fabric, as long as they completely cover the nose and mouth.

 

More information and exceptions:

 

Coronavirus

TEMPORARY HAND LUGGAGE EXCEPTION FOR FLIGHTS DEPARTING FROM THE UNITED STATES

 

Passengers are informed that TSA (Transport Security Administration) has temporarily modified its liquids, gel, and spray restrictions for hand luggage for flights departing from the United States. Therefore, passengers are allowed to bring onboard only one container of hand sanitizer or gel alcohol, containing a maximum of 12oz (355 ml).

UPDATES

MORE FLEXIBILITY FOR YOUR TRIP

NEW: VOLUNTARY CHANGES 
➥ 
You can change the flight date once without penalty or fare difference. This is subject to cabin availability and the ticket's validity (one year from the date of the first flight). You may also change your destination paying only the fare difference.

 

This applies to tickets purchased before July 31, 2020. Tickets purchased before May 20 are subject to fare difference (except for Brazil).

CANCELED OR RESCHEDULED FLIGHT
Change the date without penalty fee or fare difference. Subject to cabin availability and the ticket's validity (one year from the date of the first flight).

This applies to tickets that are canceled/rescheduled between March 14 and August 31.

CHANGE ORIGIN/DESTINATION
You can change the origin or destination of your ticket without penalty. Your new ticket will be valid until the expiration date of the former ticket. Fare difference might apply. 

TICKET REFUND / TRAVEL VOUCHER FOR CANCELLED OR RESCHEDULED FLIGHTS

You can request a Travel Voucher worth the amount paid for your original ticket and valid for 12 months.  Travel Voucher can be used to purchase a new ticket, pay for other LATAM Services or request a bank transfer. 

NOT FLYING? CANCEL YOUR TRIP AND RESCHEDULE LATER
⇔ 
In case you have a ticket to travel through June 30, 2020, and you cannot or do not wish to travel, you may cancel your itinerary up to 7 days before the flight and leave your ticket open to be issued later without penalties or fare difference. This is subject to cabin availability and the ticket's validity (one year from the date of the first flight). Go to My Trips to manage your booking.

If you don't choose this option and you don't show up at the airport on the day of your flight, the initial fare conditions will apply.

Any doubts? Check the full policy waiver for passengers affected by the COVID-19 contigency.

QUICK LINKS

SPECIAL FLIGHTS

We want to bring you home

Our commitment is to keep the world dreaming

We are proud to have returned home more than 20,000 passengers from different cities around the world. We will continue working with local governments and make every effort to bring back those who are still outside their countries. Flight clearance will be evaluated and requested by local governments.

Enter all the data on the form to make your request, if you have already uploaded the application in your consulate, we still ask you to do it here.

Remember that the authorization and execution of these special flights and the confirmation of the quotas, depends on the approval of the governments and local authorities.

We are together and we will fly back higher than ever.

 

FILL IN THE FORM

Coronavirus

#FURTHERTOGETHER

Coronavirus

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