Directions for your next trips

Directions for your next trips

Directions for your next trips


Each passenger is responsible to bring their own mask for personal use and wear it properly, fully covering nose and mouth. We accept the following types of mask:

  • Traditional surgical mask
  • The use of scarves or masks made of woven material (wool-yarn) is not allowed.

We ask our clients to use their mask correctly at all times and remove it only to ingest food and beverages.

We suggest not to use masks with valves and to follow the manufacturer's recommendation regarding the time of use, remembering that a mask should be discarded and replaced if it becomes dirty, wet or deteriorated. For long-duration flights it is advisable to bring extra masks for replacement.


No customer may board the plane without a mask (except infants from 0 to 2 years old) or using it incorrectly. In the case of refusing to use it during the flight, you will be reported as an unruly passenger with the respective authorities.


Those people who have a medical condition that makes it impossible to use it, must obtain a medical certification. The use of face masks will be more flexible in the case of minors between the ages of 2-11 years.