Government restrictions


Government restrictions


ARGENTINA

Important information

  • Since March 16, 2020 and for a  15-day period, non-resident people will not be allowed to enter national territory, except nationals and foreign residents. The indicated 15-day period can be extended at any time.
  • Today, “affected areas” are considered: United States, Europe, China, Chile, Brazil, Iran and South Korea. This list can be updated at any time.

 

AUSTRALIA

Important information:

 

  • The Australian Government announced that will only admit australians and its direct relatives, starting friday March 20, 2020.

  • All travellers to Australia will be required to self-isolate for 14 days

BOLIVIA

Since March 21, 2020, international flights from/to Bolivia are suspended.

BRAZIL

  • Passengers arriving from Europe are not allowed to be in transit or make connections in Brazil.  



Suspension of São Paulo (GRU) - Milan (MXP) operations

Our operation between the cities of São Paulo and Milan (Italy) has been temporarily suspended from March 2 to April 16, 2020. This measure is based on the virus outbreak in northern Italy and the demand reduction for the route.

We are sorry for the inconvenience this situation may cause and encourage our passengers to use the option to reschedule their flight. If the available options don’t meet your needs, you can request route changes or ticket refund via the Customer Service Center in your country:

Brazil: 0300 5705700

Chile: 600 526 2000

Argentina: 0810 999 9526

Colombia: (1) 745 2020 (landline from Bogotá), 1 8000 949 490 (from outside Bogotá), 031 745 2020 (from a cell phone).

Ecuador: 1 800 000 527

Peru: (01) 213 8200

Mexico: 01 800 272 0330

Paraguay: 595 21451535

United States: 1 866 435 9526

Canada: 1 888 235 9826

CHILE

The government announced the closing of borders for foreign transit as of March 18, 2020.

- Chilean passengers and residents may enter the country undergoing customs procedures, and a mandatory 14-day quarantine.

COLOMBIA

Important information:

  • Since March 16, at 00:01 (local time) and until May 30, the entry of non-nationals and non-residents in Colombia is restricted.
  • Colombian passengers and residents arriving will have to comply with preventive isolation for 14 days.
  • All passengers entering to Colombia must previously fill out the preventive control form against the coronavirus on the website of Migración Colombia.
  • Foreign passengers who refuse to fill out the immigration preventive control form or do not have medical insurance will be inadmissible.
  • According to the determinations made by the Government, since March 18, 2020, the entrance of foreign tourists to San Andrés, Providencia and Santa Catalina Departments is restricted.

ECUADOR

As a measure to contain the COVID-19 outbreak in the country, the Government of Ecuador announced that as of 11:59 p.m. on Sunday, March 15, 2020, the entry of foreigners by air, sea or land is suspended. Likewise, Ecuadorian citizens who are abroad may return and enter the country only until 11:59 p.m. on Monday, March 16.

ISRAEL

To whom are the restrictions applicable?

- Passengers and crew members who have visited, within 14 days prior to their flight, any of the following countries or territories: China, Macao, Singapore, Thailand, Hong Kong, South Korea, Japan, Italy, Iran, Lebanon, Syria, Iraq, Austria, Spain, France, Germany, Andorra, San Marino, Switzerland, or Egypt.

Affected flight dates

- Passengers with original flight date from January 27 to April 30, 2020.

Other considerations

- Diplomats accredited by Israel’s Foreign Ministry and their families who have visited any of the restricted countries in the last 14 days will be allowed entry exceptionally.

- The entry of passengers who have an official entry authorization issued by the Israeli Embassy or Israel’s Immigration Authority will be accepted.

- When boarding, all passengers must present their passports, which will be inspected.

ITALY

Suspension of São Paulo (GRU) - Milan (MXP) operations

Our operation between the cities of São Paulo and Milan (Italy) has been temporarily suspended from March 2 to April 16, 2020. This measure is based on the virus outbreak in northern Italy and the demand reduction for the route.

We are sorry for the inconvenience this situation may cause and encourage our passengers to use the option to reschedule their flight. If the available options don’t meet your needs, you can request route changes or ticket refund via the Customer Service Center in your country:

Brazil: 0300 5705700

Chile: 600 526 2000

Argentina: 0810 999 9526

Colombia: (1) 745 2020 (landline from Bogotá), 1 8000 949 490 (from outside Bogotá), 031 745 2020 (from a cell phone).

Ecuador: 1 800 000 527

Peru: (01) 213 8200

Mexico: 01 800 272 0330

Paraguay: 595 21451535

United States: 1 866 435 9526

Canada: 1 888 235 9826

JAMAICA

To whom are the restrictions applicable?

- Passengers who have visited Iran, Italy, South Korea, or Singapore in the last 14 days.

To whom are the restrictions not applicable?

- Citizens and residents of Jamaica, their spouses and children, who will undergo a health check upon arrival.

- Any passenger who has visited China in the last 14 days will be able to board, but will be required to remain in quarantine for a period of at least 14 days.

Affected flight dates

- Passengers with original flight date from January 27 to April 30, 2020.

NEW ZEALAND

Important information:

  • Starting on March 19, only New Zealand citizens, residents and its direct relatives will be allowed. 

  • All travellers are required to self-isolate for 14 days when they arrive in New Zealand.  

To whom are the restrictions not applicable?

- New Zealand citizens and resident visa holders (temporary or permanent).

- Blood relatives of New Zealand citizens or resident visa holders (temporary or permanent).

- Australian citizens and holders of a valid permanent resident visa granted by the Australian government in which New Zealand is identified as the primary place of residence.

PARAGUAY

The Government announced the temporary closure of borders on March 14, 2020 for foreigners not resident in the national territory, for a period of 15 days from the date.

PERU

Important information

 

  • The Government of Peru declared national state of emergency for a period of 15 days, based on the coronavirus (COVID-19) situation.
  • Since 11:59 p.m. on Monday March 16th, until April 12 2020, "domestic and international passenger transport by land, air, sea and river is suspended."

SOUTH AFRICA

  • The Government of South Africa has declared national confinement, starting on March 26 until April 16.


  • All international flights to Lanseria Airport (Johanesburg) are temporarily suspended.

URUGUAY

  • Entry of passengers coming from Argentina is suspended starting March 17, 0:00 (local time)  

  • Uruguayans and residents are allowed.

UNITED STATES

To whom are the restrictions applicable?

- Passengers who have visited or traveled via China within 14 days prior to their travel date.

To whom are the restrictions not applicable?

- US citizens and legal residents of the United States.

- Foreigners whose spouse is a US citizen or legal resident of the United States.

- Foreigners who are a parent or legal guardian of a US citizen or legal resident of the United States, who is not married and under 21 years of age.

- Foreigners who are the sibling of a US citizen or legal resident of the Unites States living in the country whose sibling is not married and under 21 years of age.

- Underage persons (under 21 years of age) who are adopted or due for adoption by a US citizen or legal resident of the United States.

- Foreigners traveling on invitation from the United States with the purpose of containing or mitigating the virus.

- Crew members.

- Foreigners traveling with one of the following visas: A-1, A-2, C-2, C-3, G-1, G-2, G-3, G-4, NATO-1, or NATO-6.

- Foreigners who do not present a significant risk of introducing or transmitting the virus. This classification must be determined in writing by the Director of the Center for Disease Control and Prevention (CDC) of the US government.

- Foreigners traveling with the purpose of improving compliance with the laws of the United States, determined by the Secretary of State or Secretary of National Security based on a recommendation of the US Attorney General.

- Foreigners whose travel purpose is in the national interest of the United States determined by the Secretary of State or Secretary of National Security.

- Passengers who have visited or traveled via China prior to their travel date and meet any of the above criteria will only be able to travel to the United States via one of the following airports: JFK (John F. Kennedy International Airport, New York), LAX (Los Angeles International Airport, Los Angeles), SFO (San Francisco International Airport, San Francisco), SEA (Seattle-Tacoma International Airport, Seattle), ORD (Chicago-O'Hare International Airport, Chicago), HNL (Honolulu International Airport, Honolulu), ATL (Hartsfield-Jackson International Airport, Atlanta), IAD (Washington International Airport, Virginia), EWR (Newark Liberty International Airport, New Jersey), DFW (Dallas/Fort Worth International Airport, Texas), or DTW (Detroit Metropolitan Airport, Michigan).