LATAM Pass Information


LATAM Pass Information


We’re still together so that your dreams go further

We’re rewarding your loyalty in the middle of the contingency for the COVID-19 by giving you greater flexibility when using your LATAM Pass Miles, earning Qualifying Points and providing you with the option of using your Elite benefits. 

 

Discover the measures we prepared for you:

 

LATAM Pass Information

Expired points of canceled tickets

 

Passengers traveling with award ticket affected by flight cancellations or rescheduling are subject to the same benefits of passengers traveling with commercial fares under the following considerations:

 

  • The involuntary refund of the award ticket implies the refund of all the unused LATAM Pass Points on the redeemed ticket, with no charges for the refund.

NEW:
 

  • From March 27th, 2020, in the case of an involuntary refund of the award ticket with expired points, the validity of the expired points is modified to 180 days. This applies to unused and partially used tickets, regardless of the date of issue. The extension will be carried out automatically through the system, when entering the refunds website and in the flow of latam.com. 

 

  • Information for partially used tickets must be checked through the contact center. In case of involuntary refunds entered into the system before March 27th, 2020, they maintain the policy of extending points’ expiration date for 30 days. 

 

We’re extending the expiration date for already expired LATAM Pass Miles

 

All the miles expired in June and July 2020, will have their expiration days extended in 90 days so that you can redeem them for whatever you want.

 

 

We are extending the validity of your Elite membership category until 2022

 

We are extending the validity of your Elite category obtained in March of this year until March 31, 2022, so that when we fly again, you may continue to enjoy your Elite benefits, regardless of how much you flew in 2020.

 

Find out more details

 

Flexibility for your canceled tickets

 

Passengers traveling using tickets issued with LATAM Pass Miles and that have been affected by flight cancellations or rescheduling, are subject to the same conditions as tickets issued with commercial rates, depending on the following considerations:

  • The involuntary refund of the award ticket entails the refund of all the unused (miles) on the redeemed ticket, with no refund charges applied. This applies to unused and partially used tickets.

  •  If the (miles) are expired, they will be returned as well, and the expiration date will be extended for 1 more year from the date of the affected flight.