CANCELLED OR RESCHEDULED FLIGHTS
Ticket change policies for flights up to May 31, 2020 affected by cancellations, border closure restrictions and/or state of emergencies due to the COVID-19 pandemic.
Change the date of your flight at no additional cost (same destination and cabin class) without penalties or fare differences. The new flight must be completed no later than December 31, 2020.
You can change the origin or destination of your ticket without penalty. Your new ticket will be valid until the expiration date of the former ticket. Fare difference might apply. This option is available by calling our Contact Center.
TICKET REFUND / TRAVEL VOUCHER FOR CANCELLED OR RESCHEDULED FLIGHTS
You can request a Travel Voucher worth the amount paid for your original ticket and valid for 12 months. Travel Voucher can be used to purchase a new ticket, pay for other LATAM Services or request a bank transfer.
YOUR FLIGHT IS NOT AFFECTED BUT YOUR STILL DON'T WANT TO FLY?
CANCEL YOUR ITINERARY AND LEAVE YOUR TICKET OPEN TO RESCHEDULE LATER
If you have a ticket to fly up to April 30, 2020 and you are unable or do not wish to travel, you can cancel your itinerary and leave the ticket open to reschedule to a future date not later than December 31, 2020.
If you purchased your ticket on or before March 14, 2020 and your flight is before April 30, 2020; you may reschedule your flight without penalties up to December 31, 2020. Any fare difference must be paid.
If you purchased your ticket between March 15 and April 30, 2020; you may reschedule your flight without penalties up to December 31, 2020. Any fare difference must be paid.
Ticket Validity: For unused tickets, up to 12 months from the start date of the original trip; for used tickets subject to the maximum stay of the fare.