Unaffected flights


Unaffected flights


Exchange policies for unaffected flights

Your options:

If you purchased your ticket on or before March 14, 2020 and your flight is before April 30, 2020; you may reschedule your flight without penalties up to December 31, 2020. Any fare difference must be paid.

If you purchased your ticket between March 15 and March 31, 2020; you may reschedule your flight without penalties up to December 31, 2020. Any fare difference must be paid.

If you are uncertain about your new travel date, please call us before your original flight date. You are entitled to the option of keeping the ticket value as a personal credit for future travel up to December 31, 2020.

We are currently experiencing a high volume of calls. Please contact us only if your flight departs within the next 48 hours.

If your flight has not been affected and is not included in the previous cases, the original fare regulations will apply.