In order to earn points while flying with us or with any of our partners, account holders who are duly registered in the Program must show their LATAM Fidelidade card when making their reservations or during check-in. Flights that took place prior to the registration date in the Fidelidade Program do not accrue points.

You can also earn points on your LATAM Fidelidade card by shopping with your TAM Itaucard credit card or paying its statements.

Your points can be redeemed for domestic or international air travel, or for class upgrades.

 

1. How to redeem points for air travel tickets.

You need to request a redemption password to issue air travel tickets with your points. NOTE: For information on your redemption password, click here (you will be directed to the Multiplus Fidelidade homepage). For the ticket to be issued, all points must belong to the same account holder. However, the ticket may be issued in the name of whomever you wish. That also applies to class upgrades and for segments with TAM Mercosul. But all tickets must be for a specific flight; outstanding tickets are not allowed.

Tickets for TAM flights aren’t subject to seat restrictions. If there are seats available on the flight you want, you can issue the ticket. For flights on our partner airlines, however, there are specific seats assigned to the LATAM Fidelidade Program. In other words, if these seats are taken on the flight you want, you will have to choose another flight.

On all our flights (domestic, international or on partner airlines), you can issue one way or round trip tickets with your points. Please pay attention to any boarding fees or other official fees, as well as any taxes imposed by domestic or international authorities, as these are your responsibility.


Notes:

* A R$ 40 fee applies to issue tickets redeemed through the 
LATAM Fidelidade Program for domestic and international travel, whenever the request is made at our stores or through our Sales and Customer Care Center. No fees are charged for tickets issued on our website.
 


** If the segments involve partner airlines, only the Sales Center can issue TAM tickets with points from the Fidelidade Program.


To issue tickets in Frankfurt, Paris, Milan, Madrid, London, Miami and Santiago:The following authorization form has to be completed correctly with the cardholder’s Fidelidade information reservation code and Fidelidade program PIN*. In case you do not have the PIN, please attach a copy of your passport any valid for of ID. A PIN is made of 4 or 5 numbers and is used to redeem your points. The form has to be signed by the holder of the Fidelidade account and send by Fax or email to the number or email address informed on the form.IN ORDER TO DOWNLOAD

THE FORM CLICK HERE.

2. Making reservations using accrued points.

You can make a reservation and issue tickets for our domestic and international flights up to 365 days before the flight. You can select from three fixed redemption profiles, whose number of points and availability may vary according to the number of seats available, period, date and time of the flight, date of redemption, among other variables.

3. Blackout dates for using points.

At present, there are no restrictions.

4. Expiration of travel tickets purchased with points.

Your tickets for domestic and international flights on TAM are valid for 365 days from the date of issuance. Note: both outgoing and return flights must respect the expiration dates. Note: LATAM Fidelidade Program points can’t be sold or inherited.

5. Issuing tickets with points for travel in the low-season.

As of June 2013, the LATAM Fidelidade Program will require the same number of points for redeeming tickets for high and low seasons. The tickets are made available in three fixed redemption profiles, whose number of points and availability may vary according to the number of seats available, period, date and time of the flight, date of redemption, among other variables.

6. Using points in different classes.

Your award ticket should be issued, preferably, in the same class of service in both ways.

In order to fly in a different class of service, a proportional fee will be charged.

7. Using points for connections in domestic segments.

If you have a two-segment connection, one domestic and one international, each in a different class, then the points will be accounted according to the longest (international) segment.

8. Using points for international connections with different classes.

In the case of international connections in which our partner airline does not offer the same class, the longest segment will apply. Example: São Paulo/Paris/Porto with Business Class between São Paulo and Paris, and First Class in the connection from Paris to Porto.

Note: if one of the segments in the international connection is Economy and the next segment is a higher class, each segment will be considered according to its service class, both for accruing and for using points.

9. Partner airlines' loyalty programs.

If you participate in fidelity programs with other airlines that are part of the oneworld, you will not be able to transfer points between LATAM Fidelidade and the other fidelity program and vice-versa. Moreover, you cannot accrue points in more than one program with the same trip. Each fidelity program operates independently.

10. Underage recipients.

In the case of an under-age beneficiary (from 2 to 12 years of age), the number of points needed for prize tickets will be the same as for adults - except for children under 2 years of age (up to 1 year and 11 months), who are exempt. This rule does not apply to the United States of America and Europe.

11. Refunds.

Refund requests must be made at our stores, call center or on the TAM website. For the points to be refunded, you will need to provide the card's redemption password. The ticket must not be expired. The refunded points will have the same expiration date as the original points, as they were never used. Since May 13, 2010, tickets issued for flights on our partner airlines can be refunded for only one segment, as long as they are within the expiration date. The deadline for refunding points used for reward tickets is 30 days.

Table

12. Exchanges.

Exchange requests must be made at our stores. You can check the exchange fees on item 13. Rescheduling. You will need to provide the card’s password. Since May 13, 2010, only one segment may be exchanged on tickets issued for flights on our partner airlines, as long as the ticket is within the expiration date.

13. Rescheduling.

Rescheduling flight dates, time and/or itineraries must be done through one of our stores, the Call Center or the TAM website. We charge a fee according to the original ticket’s fare profile, in addition to the difference, if any. Insert the rescheduling table below:

Table

14. Complete regulation.


Domestic segment is one with a departure and destination in the same country, with a single check-in, independent of the number of connections or stopovers. Each additional check-in is considered a new segment and more points will be required for issuing the ticket.

An international segment is that in which the destination is in a different country and there is a single check-in. Each additional check-in is considered a new segment and more points will be required for issuing the ticket.

15. Points Expiration.

The Official Regulation of the LATAM Fidelidade Program is registered at the Office of the 1st Notary of Records of Titles and Documents of the city of São Paulo. You can download it here. And you can see the prorogation term here.

16. Invalid Points.

In the Fidelidade Program, each point is valid for two (2) years. If the first accrued points become invalid after this period, the second number of points acquired will replace the first as the oldest, until their validity expires, and so on. Example: if your first points were earned on 1/20/2006, they will be valid until 1/20/2008. If by this date you were unable to complete the sufficient number of points to earn a trip, these points will lose their validity, and the next number of points, for example, those earned on 2/20/2006, will be the first valid for the accrual of points.

17. Definition of segment.

On TAM Airlines flights (JJ, PZ), points may not be accumulated for certain promotional fares, specific fares and tourist packages, special agreements, and trips made using Fidelidade Program points (fares "T", "X", "N", "R", “I”, and "O"). On Fidelidade Program partner airlines, points may not be accumulated for unpublished fares, certain promotional fares, tourist package fares, as well as for trips made using miles from their passenger loyalty programs¹. In addition, flights sold by partner airlines, but operated by other companies that do not have the Fidelidade agreement (codeshare agreement) with TAM Airlines, are not valid for point accumulation. Flights taken before enrolling in the LATAM Fidelidade Program are not valid for earning points. Remember that the code that should be considered for purposes of accumulating points in the case of codeshare is not the code that was sold on the flight from the company that issued the ticket, but rather the equivalent code at the company operating the flight.

1: Tickets issued for the following reservation codes on Star Alliance flights are not valid for earning Fidelidade points:

  • Shenzhen: O, I, X, R, N, T e E
  • Adria Airlines - JP: A,O,U,X,I,R, and N
  • Aegean Airlines - A3: I, X, R, and N
  • Air Canada - AC: I, X, O*, F* (fare I may also be used for an upgrade worth100%) * Fares O and F are invalid as of 12/22/2012
  • Air China - CA: O, I, X, R, T, E, and N
  • Air New Zealand - NZ: G, I, K, F, L, N, P, R, S, X, T, and W
  • Asiana Airlines - OZ: R, N, L, O, I and X
    *Starting 7/15/2012, fare class U will accrue 100% Fidelidade points.
  • Austrian Airlines - OS: O, I, R, X, N, T, E, P, K, L, A, F, and S
  • Blue 1- KF: I, X, R, N, and P
  • BMI – BD*: A, F, N, E, R, X, and I *Points may be earned until 5/31/2012.
    **Classes Z and I are used by BMI for reservation-award as well as for paid tickets. When used for paid tickets, points will be earned. As of 4/1/2011, codes T and G will earn 50% and 100% points, respectively. As of 4/1/2011, code A will be invalid.
  • Brussels Airlines - SN: O, I, X, P, N, R, T, E, L, K, F, and A
  • Continental Airlines - CO*: N, I, O, X, FE, ZE, YN, KN e XN
    * Following the merger of United (UA) and Continental (CO), these rules will only be valid for flights taken through 03/02/2012. Flights taken as of 03/03/2012 will abide by the rules described in the United Airlines item (UA CO).
  • Croatia Airlines - OU: I, R, X, N, T, E, L, G, and U
  • Ethiopian - ET: A, F, I, N, P, R, X, and Z
  • LAN - LA: T, U, Z, E, and C
  • LOT Polish Airlines - LO: X, I, O, N, U, R, and P
  • Lufthansa - LH: O, I, X, R, N, L, T, E, K and P
  • MS Egyptair: O, I, X, R, N, V, L, G, S, W, T, and U
  • NH All Nippon Airlines (ANA) : X, I, O, N, and R
  • Scandinavian Airlines - SK: I, X, R, N, and P
    * SK flights in Norway do not count toward earning points.
  • Singapore Airlines - SQ: X, I, O, G, Q, V, N, and T
  • South African Airways - SA: X, I, R, and N
  • Spanair** - JK: X, I, R, N*, O*, P, A, F, and G*
    * Codes N and O are invalid up to 8/31/2011 and become 100% valid as of 9/1/2011. Code G becomes invalid as of 9/1/2011. ** Points earned valid through 01/Feb/2012
  • Swiss International Air Lines - LX: X, I, O, R**, N, P**, T**, E, K**, L**, and W
    **Code R was valid (125%) for points earned as of 6/25/2009 and becomes invalid as of 6/27/2011. Code T becomes valid (100%) as of 6/27/2011. Codes K and L become invalid as of 6/27/2011 and code P becomes valid (125%) as of 7/4/2011.
  • Tap Portugal - TP: I, R, E, T, N, A, X, O, F

    Until 3/31/2012 not punctuated: M, H, Q, V, W, S, L, K, U, G, I, R, E, T, N, P, A.

  • Thai Airways International - TG: X, I, O, L, N, R, G, V, and W
  • Turkish Airlines - TK: F*, W, P*, Z, X, I, O*, R, N, G, U* and A (First Class).

    * Fare F was valid (150%) until 08/31/2011, fare P was valid (50%) until 12/31/11, fare O will become valid (110%) starting 09/01/2011, except for domestic flights, fare U is invalid for domestic flights.

  • United Airlines - UA / CO: Starting 03/03/2012*, fares I, X don’t earn points

    *For flights prior to this date the rules established for United (UA) or Continental (CO) described herein will be applied, depending on which company issued the ticket.

  • United - UA*: X, I, O, N, and G**

    * Following the merger of United (UA) and Continental (CO), these rules will only be valid for flights taken through 03/02/2012. Flights taken as of 03/03/2012 will abide by the rules described in the United Airlines item (UA CO).

    **Code G for United (UA) was invalid up to 31Jan11 and will now be 100% valid as of 01Fev11.

    US Airways - US: X, I, and O*


    *Code O is used by US for reservation-award as well as for paid tickets. When used for paid tickets, points will be earned.

18. Points involving connections.

a) An international segment (onward OR return) is understood to be an origin/destination travelled on the same calendar day or arriving in the following day, due to circumstances of flight time, and regardless of the number of tickets issued or number of airlines involved.

b) Points for international connections with domestic segments: In the case of connections with two segments--an international segment and a domestic segment--and each one of them in a different class of service, in other words, in a different cabin, the class of the international segment shall be considered, regardless of the distance of each segment.

c) International connections with different classes: In international connections with different classes of service, the longest segment will prevail. This situation occurs when the partner airline does not offer the same class of service in all segments. Example: São Paulo/Paris/Porto (with connection in Paris), travelling São Paulo/Paris in Business Class and Paris/Porto in First Class, the longest segment will prevail, for example, if the partner airline operating the connection segment to the final destination does not offer Business Class. Example 2: São Paulo/Paris/Beijing (with connection in Paris), São Paulo/Paris in Economy Class, and Paris/Beijing in Business Class. Segment to segment will be considered for the accrual and utilization of points according to the classes of service.

 

19. Partner airlines.

Besides the oneworld airline companies you can continue accumulating and redeeming tickets at the following partners:

Partner Companies

The score in companies not oneworld member is not valid for category upgrade.

Some fares in the LATAM Fidelidade Program earn differentiated points. Check the rules for each partner company:

Shenzhen (ZH)

As of 1/1/2012 points are earned only on fares:: F, A, P (200%); C, D (150%), Y, B, M, H, K (100%); L, J, Q, Z, G, V, W, S, U (50%).

Air Canada (AC)

As of 12/22/2012 points are earned only on fares: J, C, D, Z (150%); Y, B, M, U, H, Q, V, W, S (100%); T, L, K, N*, G*, P*, E*, A* (50%). Up to 1/1/2012 points are earned only on fares: J, C, Z, and D (150%); W* and R* (100%); A*, E*, G*, N*, and P* (50%). Up to 12/31/2011 points were earned on fares: D (125%); and W (100%).

* Only for routes between Canada and other countries.

 Air China (CA)

As of 1/1/2012 points are earned only on fares: F, A, and P (200%); C, D, J, and Z (150%); W (100%); and L, Q, G, S, V, and U (50%). Up to 12/31/2011 points were earned on fares: L, Q, G, S, V, U, and W (50%).

 ANA (NH)

As of 4/1/2011 points are earned only on fares: T, K, and L (50%). Up to 3/31/2011 points were earned on fare T (50%).

Starting 7/15/2012, fare class J will accrue 135% Fidelidade points and fare class U will accrue 100% Fidelidade points.

 Austrian Airlines (OS)

As of 1/1/2012 points are earned only on fares: C, D, J, and Z (150%); W and V (50%). Up to 12/31/2011 points were earned only on fare V (50%).

 Brussels Airlines (SN)

As of 1/1/2012 points are earned only on fares: W, S, and G (50%); C, D, J, and Z (150%). Up to 12/31/2011 points were earned on fares: W, U, S, L, and E (50%).

 South African (SA)

Points are earned only on fares: E (100%); and L, G, V, W, and T (50%).

Swiss International Air Lines (LX)

As of 02/1/2012 points are earned only on fares: F and A (200%); and C, D, J, Z and P (150%).

Turkish Airlines (TK)

Starting on 01/01/2012 points are only earned for fares: C, D and J (150%); A*, O* and U* (110%); L and T (50%); and V (25%). Until 12/31/2011, fares P* (50%) and V (50%) received points.

* Only on international segments.

Dates from which each partner airline flight is valid.

20. Redemption period for award tickets.

The redemption of tickets using points will follow the expiration criteria of the award ticket as per item 4, above.