Review the most frequently asked questions about how to accumulate LATAM Pass KMS:

 

1. What changes will be made to the way in which LATAM Pass KMS are accumulated in 2017?

The way in which LATAM Pass KMS are calculated will change. For flights purchased starting from the date on which the changes come into effect, accumulation of the kilometers will be based on your Elite membership category and the amount in dollars that you paid for your fare. The date of these changes will be announced soon.

The Elite membership category that you belong to at the time of traveling (which could be different to your category at the time of purchasing your fare or at the end of the year), will assign you to a certain number which you use to multiply each dollar that you spend on your air travel ticket. This number will be referred to as the "multiplier".

2. What are the multipliers assigned to each membership category?

The multipliers will be different depending on the membership category that you belong to at the time of traveling:

3. When will these changes to the way of accumulating LATAM Pass KMS start to take effect?

These changes to the way in which you accumulate LATAM Pass KMS will start to apply for purchases made from April 22, 2017. Since the applicable rules for accumulating LATAM Pass KMS are based on the date of purchase, only those fares that are purchased after these changes come into effect will accumulate LATAM Pass KMS that apply the multiplier. The date when these changes take place will be announced soon.

4. Will I earn LATAM Pass KMS on the fares redeemed with LATAM Pass KMS?

No, fares redeemed with LATAM Pass KMS will not be considered for the accumulation of LATAM Pass KMS.

5. Will I earn LATAM Pass KMS by paying for boarding fees or taxes for my flight?

No, any amounts you spend on boarding fees or taxes for your flight are not counted toward the accumulation of LATAM Pass KMS. Only the amount you spend on your air fares in dollars will be taken into account.

6. Will I earn LATAM Pass KMS by purchasing other LATAM products and services, such as excess baggage, Favorite Seat, and others?

No. To calculate your accumulated LATAM Pass KMS, only the amount you pay for your air fares in dollars will be taken into account. Any other additional expenses, such as excess baggage, Favorite Seat, tour packages and travel insurance, will not be taken into account for accumulating LATAM Pass KMS.

7. If I purchase a fare in 2016 and I travel in 2017, I do I accumulate LATAM Pass KMS?

You will accumulate LATAM Pass KMS in accordance with the terms and conditions in force at the time of purchase. That is, the rules that are in force during 2016 and up until the date when we implement the changes to the way in which you accumulate LATAM Pass KMS.

8. If I purchase a fare in 2016 and I change the flight date in 2017 after the implementation of these changes, how will I accumulate LATAM Pass KMS?

You will accumulate LATAM Pass KMS in accordance with the terms and conditions in force at the time of making the change in 2017. That is, you will accumulate your LATAM Pass KMS using the multiplier that is assigned to your Elite membership category.

9. Will I obtain the LATAM Pass KMS if I purchase an air fare but I do not make the flight?

No. The LATAM Pass KMS will be awarded only after having traveled on the flight.

10. Will I obtain the LATAM Pass KMS if I cancel my flight and I do not request a refund for it?

No. The LATAM Pass KMS will be awarded only after having traveled on the flight.

11. If I request the LATAM Pass KMS from a flight that I traveled on, but which does not appear on my account statement, which rules will apply?

The LATAM Pass KMS will be awarded in accordance with the rules that are in force at the time of purchasing the air fare.

12. If I make my purchase in my national currency, what is the exchange rate that you use to calculate my accumulated LATAM Pass KMS?

The exchange rate that will be used will be the IATA [International Air Transport Association] Consolidated Exchange Rate (ICER), which is updated on a daily basis on business days; on weekend days it will be the Friday's exchange rate that applies.

which is updated on a daily basis on business days; on weekend days it will be the Friday's exchange rate that applies.

For reference, the exchange rate is available online and should be applied with the date of issuing the fare.

13. After having made these changes, will the accumulation of LATAM Pass KMS depend on the route that I travel?

No. With the aim of further simplifying the process of accumulating LATAM Pass KMS, this will no longer depend on the type of route that you travel. Wherever you fly, your multiplier will always be the same.

14. Will there be a maximum amount of LATAM Pass KMS that one can accumulate per flight?

Yes, the maximum amount of kilometers you can earn is 100,000 LATAM Pass KMS per segment flown, provided they are tickets sold by LATAM Airlines.

15. Will there be a minimum amount of LATAM Pass KMS that I will need to accumulate per flight?

No. The minimum amounts of accumulated LATAM Pass KMS were removed on all routes.

16. With there be any changes to the way in which LATAM Pass KMS are accumulated when I purchase or use any of the products or services provided in partner stores or financial institutions?

No. The way of accumulating LATAM Pass KMS by purchasing or using products or services provided in partner stores or financial institutions will remain the same.

17. How long will you take to credit my account with the LATAM Pass KMS accumulated after having traveled on a flight?

Within 7 days after having traveled on your flight, you will be credited with the accumulated LATAM Pass KMS and will show on your account stataus. This time frame is valid if you had previously entered your Frequent Flyer number.

Check it on latam.com

18. How is the accumulation of LATAM Pass KMS calculated on flights operated by airlines that belong to the oneworld Alliance?

There will be no change to the way in which you accumulate LATAM Pass KMS on flights marketed by oneworld airline companies and partner airlines. If you purchase your fare from an airline that belongs to the oneworld Alliance, you will accumulate LATAM Pass KMS in accordance with the distance traveled and the class in which you are seated.

It is explained on latam.com

19. If I have a combination of LATAM flights and flights with other airline companies on my trip, how do I accumulate LATAM Pass KMS?

For the flights marketed by LATAM, you will accumulate LATAM Pass KMS by calculating each dollar spent on your air travel ticket by the multiplier that is assigned to your Elite membership category. If you combine this with a flight purchased from an airline that belongs to the oneworld Alliance or another partner airline company, that segment will accumulate LATAM Pass KMS in accordance with the current rules.

They are published on latam.com

20. When these changes are implemented, will there still be bonus accumulation of LATAM Pass KMS for family group fares?

No. The family group fares bonus scheme will no longer exist once the changes are implemented, since there will be a multiplier assigned for each Elite membership category and will depend on the amount paid for the fare.

21. When these changes are implemented, will there still be the bonus LATAM Pass KMS for my Elite membership category?

No. The bonus scheme for your Elite membership category will be incorporated within the multiplier assigned to each category.

22. If I fly with American Airlines, will there still be the bonus accumulation of LATAM Pass KMS for my membership category?

Yes. For flights operated by American Airlines that award LATAM Pass KMS based on the distance traveled on the flight and on your cabin class, there will still be the bonus scheme that is awarded for Elite categories, in the same way that it is done today.

23. When the changes are implemented, will I be able to accumulate LATAM Pass KMS when I purchase air fares on special offer, on promotion or other exceptions?

No. Some promotional fares, for domestic flights, cannot earn LATAM Pass KMS.