Do you have any questions? See the frequently asked questions on earning and redeeming LATAM Pass Points and on qualifying for our Elite categories.

 

 

Definitions

What are LATAM Pass Points?

This is the name given to the currency you will use to redeem and earn in the LATAM Pass program.

 

When will my balance appear in LATAM Pass Points?

As of January 3, 2018 you will see your kilometers converted into LATAM Pass Points. You will see your balance of kilometers from January 1 and 2, 2018, converted into Points on your account statement of January 3.

 

How will my balance earned be converted from kilometers to LATAM Pass Points?

The kilometers in your current balance will be divided by 1.6, taking into account that if the result is a decimal number it will be rounded up to the next whole number. In this manner, you will not lose anything during the change.

 

Will my balance in Points be less than in LATAM Pass KMS?

It will appear less, but this conversion will occur in all products associated with kilometers, including when you redeem air fares and products. That's to say, if your balance in kilometers was enough to redeem for a certain destination, as of January 3, 2018, your new balance in Points will also be enough to redeem for the same destination.

Earning

If my fare was purchased in 2017 but I will be flying in 2018, will I earn kilometers or Points?

You will earn Points by using the conversion rate of 1.6 kilometers per Point.

 

If I ask to receive credit for a flight I took in 2017 but it does not appear in my 2018 Account Statement, will it be credited in kilometers or Points?

You will earn Points by using the conversion rate of 1.6 kilometers per Point.

 

How will the Points I earn on flights of oneworld Alliance and airline partners be calculated?
The manner in which they are earned will remain the same, according to the distance and class flown, but calculated in Points.

 

Will the manner in which I earn at associated businesses and financial institutions change?
Our commercial partners will also convert to the manner in which Points are earned. The new prices will be communicated to you soon.

 

Will the expiration of my LATAM Pass Points change?

No, the expiration of your Points will remain as it is now.

Redeeming

If I perform a redemption in 2017 and I desire to change it in 2018, how will the fares be calculated?

The way in which you can request a redemption of fares will be the same; only the value of the redemption made in kilometers during 2017 changes to Points.

 

If I perform a redemption in 2017 and I desire to return it in 2018, how many Points will the flight be worth?

The kilometers of your redemption will be converted using the conversion rate of 1.6 kilometers per point; if this figure results in a decimal number it will be rounded to the closest whole number.

Qualification

What are Elite LATAM Pass Points?

These are the Elite kilometers of LATAM Pass converted into Points.

 

How will Elite Points be calculated?

Elite Points will be calculated based on the distance in Points that you fly, multiplied by a percentage that varies depending on the cabin class, fare group and flight (domestic or international) that you choose.

 

How will these changes affect my category renewal process in 2018?

It will not be affected, the rules will simply change from Elite KMS to Elite Points.

 

How will these changes affect my category qualification process in 2018?

As of January 1, 2018 you will being earning Elite Points and Elite Dollars from zero. If during this year you meet the established goals, you will be able to renew or maintain your category.