A new category. New products. A better digital experience and more.

We want to improve your experience with LATAM Pass. That is why we are working on several options and benefits to continue building the best program in the region.

Check out the news we have for you:


Our new Elite category: Gold Plus

Gold Plus is the new category for LATAM Pass, created to improve benefits for our members. The main benefits are:

  • Move up or delay your domestic flight within the same day: With this new category, you will also be able to access the entire LATAM flight network and adjust your flight so that you arrive at the time that best suits you.
  • Free carry-on bag, regardless of the fare you choose.
  • 4 Cabin Upgrade coupons in 2020.
  • Free seat selection.
  • Priority Check-in and priority boarding for both domestic and international flights.
  • Earn more LATAM Pass Points.
                                                                                                                                                              


Redemption Fee

Starting July 1st, 2020, for tickets issued less than 90 days prior to traveling, for domestic flights, and 120 days for international flights, a Redemption Fee will be charged per segment and passenger.

  • It will only apply to airline tickets redeemed 100% in points*.
  • This charge will apply to all LATAM redemption channels (latam.com, Contact center and LATAM Travel offices) and will be paid at the time of the redemption.
  • This charge will only be applied when you redeem less than 90 days before the start date of any domestic flights and less than 120 days in advance for international flights.
  • The amount of the charge will depend on whether it is a domestic or international flight.
  • In case of voluntary changes, the fee is nonrefundable, except if there is a right of withdrawal law that is applicable in the issuing country.

*Fees, taxes, charges and additional services cannot be redeemed with points and must be paid for with money.

Please note that the values listed below do not include taxes collected by different countries and are subject to change:

Redemption Fee

Values of the Redemption Fee
One-way price
Round-trip price
Values of the Redemption Fee

For domestic flights within Argentina,

when a ticket is issued less than 90 days before the date of the flight.

One-way price
210 ARS
Round-trip price
420 ARS
Values of the Redemption Fee

For domestic flights within Brazil,

when a ticket is issued less than 90 days prior to the date of the flight.

One-way price
17 BRL
Round-trip price
34 BRL
Values of the Redemption Fee

For domestic flights within Chile,

when a ticket is issued less than 90 days prior to the date of the flight.

One-way price
2.700 CLP
Round-trip price
5.400 CLP
Values of the Redemption Fee

For domestic flights within Colombia,

when a ticket is issued less than 90 days prior to the date of the flight.

One-way price
13.400 COP
Round-trip price
26.800 COP
Values of the Redemption Fee

For domestic flights within Ecuador or Peru,

when a ticket is issued less than 90 days prior to the date of the flight.

One-way price
3 USD
Round-trip price
6 USD
Values of the Redemption Fee

For flights between South American countries or between South America and the Caribbean,

when a ticket is issued less than 120 days prior to the date of the flight

One-way price
9 USD
Round-trip price
18 USD
Values of the Redemption Fee

For international flights,

when a ticket is issued less than 120 days prior to the date of the flight.

One-way price
21 USD
Round-trip price
42 USD
  • The value charged in the local currency of the country will be calculated based on the exchange rates of the day the transaction is made.


Select your seat at no extra cost

We want to continue improving your travel experience with LATAM. Now you have the benefit of seat selection at no extra cost on all our domestic and international flights.

Black and Black Signature: You will maintain your benefits for all your domestic and international flight.

Platinum: You receive the benefit for all your international flights, in addition to the benefit you already had on your domestic flights.

Gold and Gold Plus: You receive the benefit for all your national and international flights.


Use your Upgrade coupons on domestic flights

We announced the Premium Economy cabin on our domestic flights and that we were expanding the offer of this cabin on regional flights. Now you can now use your upgrade coupons for domestic flights too. So you can always enjoy the best experience in our cabins.

To apply for this Cabin Upgrade, you will only need 1 coupon per leg.


Features of the LATAM App

We have made some improvements to our App to give you more options and new features that make it easier to manage your travel including:

  • Redeem tickets.
  • Request a Cabin Upgrade
  • Access your account faster
  • Check the points earning options offered by LATAM Pass

Questions and Answers (Q&A)

New Gold Plus Member Category

1.- Why is this new category being created?

  • Gold Plus is being created to improve benefits for LATAM frequent flyers.

2.- What are the benefits that I will have as a member of this category?

  • Same day domestic flight change at no cost: With this new category, you will also be able to access the entire LATAM flight network and adjust your flight so that you arrive at the time that best suits you.
  • Free carry-on bag, regardless of the fare you choose.
  • 4 cabin upgrade coupons in 2020.
  • Free seat selection.
  • Check-in and priority boarding for both domestic and international flights.
  • Earn more LATAM Pass points.

3.- How do I reach this category? How many qualifying points do I need?

  • As a LATAM Pass member, you can access our top categories by earning Qualifying Points on all your flights.
  • The number of Qualifying Points you earn depends on the dollars spent when purchasing the ticket (discounting charges, taxes and additional services) and the multiplier of the destination (domestic or international)
  • When you have earned the necessary Qualifying Points, you will reach Gold Plus category and all its benefits.
  • Details of the required Qualifying Points will be revealed shortly.

4.- How long does your category last?

  • All categories last for at least one year.

5.- When can I start enjoying these benefits?

  • From the launch date of this category, as long as you meet the requirements established to obtain it.

6.- Are the benefits applicable for all flights?

  • Depending on the benefit, this is applied to all types of flights operated by LATAM, but there are some that only apply for domestic flights (e.g., same day flight change at no cost).

Redemption Fee

1.- If I redeem on latam.com, will I be charged this fee?

  • This charge will be made if you redeem less than 90 days before the start of the trip for a domestic flight, or less than 120 days prior to an international flight. This applies to all our sales channels: Contact Center, LATAM Travel Offices and latam.com.

2.- On what date will this charge begin to take effect?

  • Starting July 1st, 2020.

3.- If I redeem for 2 or more people, does the charge apply to each passenger?

  • Yes, this is a charge associated with each of the individual redemptions.

4.- Must the charge be paid only with money or can it be paid in points, too?

  • This charge should be paid in money. It will not be possible to redeem it for points.

Select your seats at no cost

1.- To what type of seats does it apply? Can I choose LATAM+?

  • This applies to any economy cabin seat, excluding LATAM+ seats.

2.- On which flights does the benefit apply? Domestic and international?

  • Applies for both domestic and international flights.

3.- Does this benefit apply to all elite categories?

  • This benefit applies to members with a category higher than or equal to Gold.

4.- When can I begin to enjoy this benefit?

  • Starting February 12, 2020. This benefit will not be retroactive, therefore, it will apply for ticket booking and subsequent seat selection made from the date we activate this benefit.

Use your upgrade coupons on domestic flights

1.- When does this benefit apply?

  • It's already available since march, 2020.

2.- How many coupons will I need to use it?

  • Like any upgrade request, the number of coupons needed will depend on the type of route. In this case, to apply for premium economy on domestic flights, you will need a coupon.

3.- Can I share my coupons with another person/companion?

  • You can only share your Upgrade coupons with another person, if they travel with the coupon holder, regardless of whether they appear on another reservation and/or cabin, and as long as they meet the conditions for applying for an upgrade.

4.- Will I be able to use my coupons on all national routes?

  • That’s right, you can use your coupons for all national destinations. The courtesy upgrade does not apply in the following cases: courtesy tickets or other free ticket promotions, reduced fare tickets, companion tickets, charter flight tickets, tickets with a discount for travel agents or airline industry employees, infant tickets, tickets purchased for articles that occupy a seat, tickets with unpublished fares (including group fares) and tickets subject to special terms and conditions.

5.- What fare should I purchase to use my coupons?

  • You should buy a ticket with the Plus or Top fares.

6.- Do I earn extra points if I travel in Premium Economy?

  • The number of points you get is determined by the multiplier of your member category and the number of dollars you spent on your ticket, excluding taxes, charges and additional services. Therefore, if you get a category upgrade on your flight, you will not earn more points.

Improvements to the LATAM App

1.- What are the new features?

We have improved our App and will continue adding new features:

  • Flight and services redemptions can be made on the App.
  • Cabin upgrade requests
  • Check the points earning options offered by LATAM Pass.
  • Now, accessing your account information is faster.

2.- What’s in it for me?

  • With these new features, you will have all these options at your fingertips, you just have to enter the LATAM App.

3.- Do I have to update the App to see these changes?

  • Yes, as we integrate these features, you’ll need to update the application to start using them.

4.- Must I use the same username and password?

  • Yes, those will not change.
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