Fees for redeeming tickets

When redeeming your LATAM Pass tickets at our Contact Center or sales offices, service charges are in addition to boarding fees and taxes, and vary depending on the flight.

 

Check the services charges:

 

For flights from US
Contact Center or Offices
On our website
For flights from US
Domestic flights
Contact Center or Offices
US$25
On our website
No service Charge
For flights from US
Regional flights*
Contact Center or Offices
US$25
On our website
No service Charge
For flights from US
Intercontinental flights
Contact Center or Offices
US$25
On our website
No service Charge
*Includes Ecuador, Colombia, Venezuela, the Dominican Republic and North America.
 
 

Fees for changes and refunds

Any changes and refunds of your tickets redeemed after November 15, 2018 are subject to a fee and must be made through our Contact Center.

 

    Domestic routes:

 

Ticket change fees:
Before the flight
Fare refund fees:
Before the flight
Within Argentina
Ticket change fees:
Before the flight
USD 40
Fare refund fees:
Before the flight
USD 60
Within Brasil
Ticket change fees:
Before the flight
USD 60
Fare refund fees:
Before the flight
USD 65
Within Chile
Ticket change fees:
Before the flight
USD 40
Fare refund fees:
Before the flight
USD 60
Within Colombia
Ticket change fees:
Before the flight
USD 25
Fare refund fees:
Before the flight
USD 30
Within Ecuador
Ticket change fees:
Before the flight
USD 15
Fare refund fees:
Before the flight
USD 25
Within Perú
Ticket change fees:
Before the flight
USD 16
Fare refund fees:
Before the flight
USD 60

    International routes:

 

                    Ticket change fees:
         
            Before the flight
                    Fare refund fees:
         
            Before the flight
Between South American countries
                    Ticket change fees:
         
            Before the flight
USD 75
                    Fare refund fees:
         
            Before the flight
USD 100
Between South America and the United States
                    Ticket change fees:
         
            Before the flight
USD 200
                    Fare refund fees:
         
            Before the flight
USD 250
Other international flights
                    Ticket change fees:
         
            Before the flight
USD 150
                    Fare refund fees:
         
            Before the flight
USD 200
*Our Platinum, Black and Black Signature members are exempt from fees for changes and refunds of redeemed fares.
 
 

When can I change or refund LATAM Pass tickets?

When the ticket hasn't been used or hasn't expired yet.
When the request is made before the flight departure time.
When the LATAM Pass Points are still valid to be redeemed.
In the case of changes, there is an additional fee for the any differences in the fare.
A cabin Upgrade with points refund must be requested before the flight date.
A penalty will apply to refunds in cash, excepting Black Signature, Black, and Platinum members, or passengers who have exchanged an Upgrade using points of a member from such categories.
For commercial fare refunds, the regulation of the fare paid applies.
Only the points redeemed that are still valid will be returned.

 

How do I get a refund?

By calling our Contact Center, after the refund has been processed, valid points will be returned to your LATAM Pass account.