Fees for redeeming tickets

Service charges for redeeming LATAM Pass tickets at our Contact Center or sales offices are in addition to boarding fees and taxes and vary depending on the flight you've redeemed.

Check the services charges:
Check the services charges:

For flights from US

Contact Center or Offices

On our website

Check the services charges:
Domestic flights
US$25
No service Charge
Check the services charges:
Regional flights*
US$25
No service Charge
Check the services charges:
Intercontinental flights
US$25
No service Charge

*Includes Ecuador, Colombia, Venezuela, the Dominican Republic and North America.


Fees for changes and refunds

Changes and refunds of tickets redeemed with Multiplus Points after November 15, 2018 have additional charges and must be made through our Contact Center.

Domestic routes:
 

Ticket change fees:
Ticket change fees:
Before the flight
Ticket change fees:
Within Argentina
USD 40
Ticket change fees:
Within Brazil
USD 60
Ticket change fees:
Within Chile
USD 40
Ticket change fees:
Within Colombia
USD 25 
Ticket change fees:
Within Ecuador
USD 15
Ticket change fees:
Within Peru
USD 16
Fare refund fees:
Fare refund fees:
Before the flight
Fare refund fees:
Within Argentina
USD 60
Fare refund fees:
Within Brazil
USD 65
Fare refund fees:
Within Chile
USD 60
Fare refund fees:
Within Colombia
USD 30
Fare refund fees:
Within Ecuador
USD 25
Fare refund fees:
Within Peru
USD 60

International routes:
 

Ticket change fees:
Ticket change fees:
Before the flight
Ticket change fees:
Between South American countries
USD 75
Ticket change fees:
Between South America and the United States
USD 200
Ticket change fees:
Other international flights
USD 150
Fare refund fees:
Fare refund fees:
Before the flight
Fare refund fees:
Between South American countries
USD 100
Fare refund fees:
Between South America and the United States
USD 250
Fare refund fees:
Other international flights
USD 200

*Our Platinum, Black and Black Signature members are exempt from fees for changes and refunds of redeemed fares.

When can I change or refund LATAM Pass tickets?

 When the ticket hasn't been used or hasn't expired yet.
When the request is made before the flight departure time.
When the Multiplus Points are still valid to be redeemed.
In the case of changes, there is an additional fee for the any differences in the fare.
A cabin Upgrade with points refund must be requested before the flight date.
A penalty will apply to refunds in cash, excepting Black Signature, Black, and Platinum members, or passengers who have exchanged an Upgrade using points of a member from such categories.
For commercial fare refunds, the regulation of the fare paid applies.
Only the points redeemed that are still valid will be returned.

How do I get a refund?

By calling our Contact Center, after the refund has been processed, valid points will be returned to your LATAM Pass account.