LAN and TAM resume flights in chile as of 12:00 a.m. on 16 september, and provide recommendations for their passengers
LAN and TAM will resume normal flights operations for all domestic and international flights to, from and within Chile as of 12:00 a.m. on Wednesday, September 16, 2015. Due to the strike by airline personnel and air traffic controllers in Chile, LAN and TAM had to reschedule or cancel a total of 194 flights on September 15, 2015.
LAN and TAM regret any inconvenience that this situation, beyond their control, has caused passengers and have made available 31 additional flights as of September 16th. Both airlines also provided hotel accommodations for more than 500 passengers who were not able to take their connecting flights and continue their travel via Santiago due to the strike and have been rebooked for departure tomorrow.
Recommendations for passengers flying on September 16, 2015
As a result of the strike, and to ensure that passengers arrive at their destination in time for the Chilean national holidays, the Company will transport more than 22,000 passengers domestically within Chile on September 16, far more than the daily average number of passengers typically transported during high season. For that reason, the Company recommends the following for those traveling on September 16, 2015.
- Check flights status on lan.com or tamairlines.com before departing for the airport
- Utilize the pre-check-in option on lan.com and tamairlines.com
- Arrive at the airport three hours before flight departure
LAN and TAM remind passengers whose travel on September 15, 2015 was affected by the strike that they have the following options:
1. Request a refund of any currently valid ticket.
2. Postpone or delay the trip for up to 15 days after the date of the original flight without penalty.
3. Make a change in itinerary while the ticket is still valid, without penalty, but pay any difference in the fare
Passengers who wish to reschedule their travel can do so via the Contact Center by calling 1-866-435-9526 in the United States.
LAN and TAM are committed to the highest standards of service and security and regret any inconvenience caused to passengers by this situation beyond their control.