Press Room

Declarations

LATAM Airlines Group begins final migration of its reservation system in Brazil and Paraguay

Santiago, Chile, February 2, 2018 08:00

Today (2 February), LATAM Airlines Group will start the final phase of implementation of its new reservations, sales, inventory and check-in system, Sabre, for its affiliates in Brazil and Paraguay.  

The process, which began when the new platform was chosen in May 2015, has been split into several stages to ensure a smooth transition for passengers and LATAM’s partners. The migration will be carried out in different ways in Brazil and Paraguay.

Paraguay
LATAM Airlines Paraguay will fully migrate to Sabre on 2 February 2018. From this date, all flights operated by LATAM Airlines Paraguay will adopt the new single operator code, ‘LA’. Flight numbers will also change, but flight times and dates will remain the same. For tickets that have already been issued, the codes and numbers will be updated automatically.

From 2 February, the time window available for online check-in will also be modified for all LATAM Airlines Paraguay flights, with passengers being able to check-in up to 48 hours in advance of their flight (and not 72 hours as before).

As a result of these system updates, online check-in will be temporarily unavailable for LATAM Airlines Paraguay flights to/from Paraguay between 2 and 5 February, and passengers with flights on these dates will only be able to check-in at the airport.

In addition, between 2 February and the morning of 3 February, the sale and modification of tickets for LATAM Airlines Paraguay flights will be temporarily unavailable across all LATAM sales channels.

Following the migration, customers will also have access to new services on the LATAM.com website.

Brazil
LATAM Airlines Brazil’s migration will be divided into two stages. On 2 February, its sales system will be migrated. Three months later, on 11 May, the operating system migration will follow.

Once the migration to Sabre is completed in May, LATAM Airlines Brazil flights will also have the single operator code, ‘LA’. Flight numbers, times and dates will remain the same. Therefore, for example, flight JJ3652 will become flight LA3652 as of 11 May. The only exception will be flights operated by LATAM Airlines Brasil to and from the United States, which will maintain the ‘JJ’ operator code.

Following the migration of its sales system on 2 February, new tickets issued for LATAM Airlines Brazil flights after 11 May will have the new ‘LA’ operator code. Tickets issued prior to 2 February for flights after 11 May will be automatically updated with the new code.

Between 2 February and the morning of 3 February, the sale and modification of tickets for LATAM Airlines Brasil flights after 11 May will be temporarily unavailable across all LATAM sales channels. In addition, during the transitional phase (2 February - 11 May), some functionality of LATAM Airlines Brasil's sales system may also be affected.

LATAM is communicating these changes to passengers with scheduled flights to/from Brazil and/or Paraguay during this period via its official channels.  Customers can also consult LATAM.com to see if their reservation will be affected by any of the planned changes.

Sabre is already used by LATAM in Argentina, Chile, Colombia, Ecuador and Peru.