LATAM informs about potential impact on selected flights due to Hurricane Irma
Hurricane Irma, which is forecast to hit the US and Carribean over the coming days, could affect LATAM’s operation in Punta Cana (Dominican Republic), Havana (Cuba), Miami and Orlando (USA), and as a result the company is offering options to passengers with scheduled flights between September 5 and 11, 2017 to reschedule their trips.
For the moment, the company has not canceled or rescheduled flights. However, for passengers who wish to change their travel plans, there is the option to modify their journey via the ‘My Trips’ section of latam.com or the LATAM Contact Center.
To all passengers with flights between September 5 and 11, LATAM recommends that they first review their 'Flight Status', where the most up-to-date information is available. Likewise, LATAM reminds passengers with connecting flights on third-party airlines to check their flight status before travelling.
Changes and refunds
Passengers with scheduled flights to/from Punta Cana (Dominican Republic), Havana (Cuba), Miami and Orlando (United States) between today (September 5) and September 11, 2017 can choose from one of the following options:
Date / flight changes (same origin-destination):
All passengers who wish to change dates/flight without penalty or fare differences can do so from today until 15 days after the original date of your flight. After 15 days from the original date of departure, any change will be subject to the corresponding fare difference and the validity of the ticket.
Change of route:
A route change without penalty, subject to any fares differences and the validity of the ticket.
Refunds apply according to the terms and conditions of the ticket at the time of purchase.
LATAM regrets the potential inconvenience this situation may cause and reiterates its commitment to the highest standards of safety and quality of service.