LATAM informs about the gradual resumption of flights following Huracán Irma

Santiago de Chile, September 11, 2017 16:00

LATAM Airlines has reprogramed and/or canceled flights to/from Punta Cana (Dominican Republic), Havana (Cuba), Miami and Orlando (USA) due to Hurricane Irma. The company is gradually resuming operations to Miami, Florida.

The company has extended the period for flight changes and refunds, and is now offering options to all passengers with scheduled flights to these destinations from September 5 until September 16 to modify their journey via the ‘My Trips’ section of latam.com or the LATAM Contact Center.

To all passengers with flights to any of these four destinations between September 5 and 16, LATAM recommends that they first review their 'Flight Status' via the latam.com website, where the most up-to-date information is available. Likewise, LATAM reminds passengers with connecting flights on third-party airlines to check their flight status before travelling.

The company is monitoring meteorological conditions closely and will continue to communicate any updates relating to its operation through its established channels.

Changes and refunds

Passengers with scheduled flights to/from Punta Cana (Dominican Republic), Havana (Cuba), Miami and Orlando (United States) within the defined dates can choose from one of the following options:

  • Date / flight changes (same origin-destination):

Passengers with flights to/from Havana (Cuba), Miami and Orlando (USA) scheduled between September 5 and 16, 2017 and passengers travelling to/from Punta Cana from September 5 to 14, can change their travel date/flight without penalty or fare differences up to 25 days after the original flight date. After 25 days from the original date of departure, any change will be subject to the corresponding fare difference and the validity of the ticket.

  • Change of route:

All passengers booked on affected or non-affected flights to/from Havana (Cuba), Miami and Orlando (USA) between September 5 and 16, 2017 and passengers travelling to/from Punta Cana between September 5 and 14, 2017 can make a route change without penalty, subject to any fares differences and the validity of the ticket.

  • Refunds:

Refunds apply without penalty for all passengers with tickets to these four destinations between September 5 and 11, 2017, irrespective of whether their flight has been affected.

Passengers with original travel dates between September 12 and 16, 2017 are only eligible for refunds without penalty if their flight has been affected by itinerary changes.

LATAM regrets the potential inconvenience this situation may cause and reiterates its commitment to the highest standards of safety and quality of service.