Press Room


LATAM was selected as the “Best Airline in South America” in the Skytrax World Airline Awards

Santiago, Chile, September 28, 2021 07:00

●     The group was distinguished for the standard of service offered to its customers and for reinforced safety and hygiene protocols in the context of the COVID-19 pandemic.

LATAM Airlines Group was recognized as the “Best Airline in South America” in the World Airline Awards by Skytrax for the second consecutive year, a recognition based on the opinion of more than 13.4 million travelers around the world. Additionally, it was distinguished with the “COVID-19 Aeronautical Excellence Award” for the safety and hygiene measures it adopted during the pandemic.

The Skytrax customer survey was conducted over 23 months (September 2019 to July 2021) based on measurements on normal travel times and trips made during the health crisis.

“This recognition encourages and challenges us to continue working hard in favor of our clients. I appreciate the commitment of our workers during the difficult times we’ve experienced, as well as the passengers who have chosen LATAM to take their dreams to their destinations,” said Paulo Miranda, Vice President of Clients at LATAM Airlines Group.

LATAM Airlines Group has progressively continued to strengthen biosecurity measures since the pandemic began, following the recommendations of the World Health Organization (WHO), the International Air Transport Association (IATA) and the health authorities of the countries where it operates.

Regarding the latter, LATAM recently received one of the highest qualifications for safety and hygiene standards from Skytrax, while the Airline Passenger Experience Association (APEX), in conjunction with specialized site SimpliFlying, awarded the group the “Diamond” category, the highest of the APEX Health Safety standard.