The following contingency plan for lengthy tarmac delays (the “Plan”) is adopted at U.S. airports for all scheduled and public charter flights to and from the United States that are operated by LATAM Airlines Group S.A. d/b/a LATAM Airlines Group, TAM –Linhas Aereas, S.A. d/b/a LATAM Airlines Brasil, LAN Peru S.A. d/b/a LATAM Airlines Peru, LAN Argentina S.A. d/b/a LATAM Airlines Argentina, Aerolane Lineas Aereas Nacionales del Ecuador S.A. d/b/a LATAM Airlines Ecuador, and Aerovias de Integracion Regional S.A. d/b/a LATAM Airlines Colombia (for purposes of the Plan, the foregoing airlines shall be collectively hereafter known as “LATAM”).
LATAM’s goal is to operate every flight on time. However, we know that some circumstances, this may not always be possible. Our customers recognize that weather, air traffic control delays, airport or governmental constraints, or airline operational delays may preclude LATAM from conducting flights as scheduled. When flights are delayed, LATAM will take steps to minimize the impact of the delay on our customers and to provide them the best available service.
The Plan shall describe LATAM’s commitment to our passengers in the event of a lengthy tarmac delay; as such term is understood by the United States Department of Transportation (the “DOT”). Taking into account the needs of passengers and our continuous concern for their well-being, LATAM developed this Plan to ensure their safe and pleasant experience, improve its coordination with local operational teams, and keep passengers onboard or at the boarding gate well informed during these delays. We strive to provide the highest service standards and are confident that these strategies will allow us to mitigate any inconvenience to our passengers during a lengthy tarmac delay.
The Plan consists of the following:
1. For all flights covered by this Plan that depart from or arrive at a U.S. airport, LATAM will not permit an aircraft to remain on the tarmac at a U.S. airport for more than four (4) hours before allowing passengers to deplane, unless:
i. The pilot-in-command determines there is a safety-related or security-related reason why the aircraft cannot leave its position on the tarmac to deplane passengers; or
ii. Air Traffic Control advises the pilot-in-command that returning to a gate or another disembarkation point elsewhere in order to deplane passengers would significantly disrupt airport operations.
2. For all flights covered by this Plan, LATAM will provide adequate food and potable water no later than two hours after the aircraft leaves the gate (in the case of departure) or touches down (in the case of arrival) if the aircraft remains on the tarmac, unless the pilot-in-command determines that safety or security considerations preclude such service.
3. For all flights covered by this Plan, LATAM will provide operable lavatory facilities, as well as adequate medical attention if needed, while the aircraft remains on the tarmac.
4. For all flights covered by this Plan, LATAM will notify passengers on the delayed flight beginning 30 minutes after the scheduled departure time (including any revised departure time that passengers were notified about before boarding), and every 30 minutes thereafter, that they have the opportunity to deplane from the aircraft if it is at the departure gate or at another disembarkation area with the door open if the opportunity to deplane actually exists.
5. LATAM has sufficient resources to implement this Plan, when necessary.
6. LATAM has coordinated this Plan with airport authorities (including terminal facilities operators, where applicable) at all U.S. airports that LATAM serves, including regular diversion airports in the U.S.
7. LATAM has coordinated this Plan with U.S. Customs & Border Protection (CBP) and the Transportation Security Administration (TSA) at each U.S. airport that LATAM serves regularly, including regular diversion airports in the U.S.