Protect your data to ensure a calm and safe trip

General Precautions

  • Take care of your personal documents: keep them in safe places and never leave them in public spaces.
  • Never share your information, such as your username or e-mail, bank, social networking profiles or your LATAM Fidelidade and LATAM Pass passwords.
  • Be careful when using public Wi-Fi, especially if you're surfing the web or when using applications that request or contain your personal information, such as financial information, shopping websites, etc.
  • Always confirm that the website is secure before making a purchase online. To make sure it's secure, the URL in your browser must start with “HTTPS.” For example: https://www.latam.com

Protect your boarding pass

  • Be careful when publishing photos of your boarding pass on social networks or other media. If you share it, make sure to cover the bar code or QR code, as well as the e-ticket information, record locator and personal information. If you don't, someone may try to clone it.
  • Before throwing away your printed boarding pass, make sure to rip the part containing your information (name and bar code).
  • In addition to your boarding pass, you must also be careful with hotel reservations, event and entertainment tickets and other important documents, such as passports.
  • You should always protect your documents before leaving your hotel. If possible, use the hotel's safe.

Mobile devices

  • If you are going to use your mobile device (smartphone, tablet, laptop) at the airport, try to find the most private place to do so to keep strangers from seeing your information.
  • Before you leave, don't forget to backup the important information stored on your device. Ah! Don't forget to protect it with a password!
  • Always keep your operating system and device applications updated. You should also use anti-virus software and/or have a firewall. These precautions help prevent viruses or other malware from harming your devices.
  • Avoid using public Wi-Fi connections to get online. If you have to connect to it, avoid using it to access personal accounts (personal or corporate e-mail), social networks or to do financial transactions or transactions with your credit card.

Social networks

  • Never share your personal information such as your home address, job, telephone number, etc, on social networks.
  • Avoid publishing personal information on social networks such as trip plans, photos, documents, tickets, income, etc.
  • If you publish a photo on social media, make it visible only to the people who need to see the information.
  • Always tell your children about how to use the internet and social networks responsibly. This precaution guarantees their and your family's safety.
  • Be careful with too-good-to-be-true promotions on some social networking profiles. If you are ever in doubt, contact the company's official website directly or their official profile on social networks.
  • Whenever you visit a website, application or social network that uses authentication via a username and password, make sure to “exit,” “logoff” or “logout” after every session, this will prevent others from accessing your profile with your password.