Pets in the hold

Does your dog or cat exceed the maximum size or weight allowance to travel in the cabin? Don’t worry, you can ship it safely in the hold of the airplane. To board the airplane, your pet must:

  • Be in good health.
  • Be docile.
  • Be at least 8 weeks old, except in the United States where it must be at least 4 months old.

In addition, your pet can’t be sedated and must meet all travel requirements.

Due to the global coronavirus (COVID-19) pandemic, we’re taking extra measures to keep you and your pets safe. That’s why, until further notice, pets can no longer be transported in the hold on domestic routes within Brazil.

Travel crate

To ensure your dog or cat travels in the right crate for its size, safety and well being, the crate must have the following characteristics:

Measurements:

Measure a maximum of 300 lineal cm (width + height + length), with a maximum height of 115 cm. 

Weight (pet + container):

  • Up to 45 kg
  • Up to 32 kg if you´re traveling to or from Europe, Oceania, Argentina, Aruba and South Africa.

General considerations

To ensure pet safety, the width of the travel crate must be at least two times as wide as your dog or cat; it must be tall enough so your pet can stand up without touching the top; and it must be long enough so your pet can lie down without touching the walls.

In addition, the crate must be made out of resistant materials, without wheels, and must:

  • Have a metallic door with double locks that ensures its snout and paws won’t get suck in the openings.
  • Have a water dispenser that allows your pet to drink water during the flight without spilling.
  • Have an absorbent, leak-proof base.
  • Be big enough for your pet to move and turn around.
  • Have sufficient ventilation. One end of the crate must be completely open (that can be the door) and the other three sides must have ventilation openings. It must also have spacer devices that prevent ventilation openings from becoming blocked by other baggage.

If the crate doesn’t meet these requirements, your pet won’t be allowed to board. Therefore, it’s extremely important that you check the conditions of your pet’s bag or crate.

How to request this service

Go to one of our customer services offices or call our Contact Center when you make your reservation or up to 48 hours before your flight departure. On routes within Brazil, you can request this service up to 2 months before flight departure.

Remember that this service is subject to availability on your flight. 

Once your reservation has been confirmed, you can only Check-in at the airport. Nevertheless, in order to guarantee the safety of all our passengers, if your pet is aggressive or doesn’t meet the trip requirements, it won’t be allowed to board.

Service prices

Check pet transportation service prices for your route and according to how much your pet weighs:

Flights
0-23 kg
24-32 kg
33-45 kg
Flights
Within Argentina
0-23 kg
ARS 2.500
24-32 kg
ARS 3.500
33-45 kg
-
Flights
Within Brazil
0-23 kg
BRL 500
24-32 kg
BRL 700
33-45 kg
BRL 900
Flights
Within Chile
(except Easter Island)
0-23 kg
CLP 40.000
24-32 kg
CLP 55.000
33-45 kg
CLP 70.000
Flights
Within Colombia
0-23 kg
COP 170.000
24-32 kg
COP 200.000
33-45 kg
COP 250.000
Flights
Within Ecuador
0-23 kg
USD 50
24-32 kg
USD 65
33-45 kg
USD 80
Flights
Within Peru
0-23 kg
USD 60
24-32 kg
USD 80
33-45 kg
USD 100
Flights
Regional*
0-23 kg
USD 125
24-32 kg
USD 200
33-45 kg
USD 275
Flights
Long haul**
0-23 kg
USD 150
24-32 kg
USD 225
33-45 kg
USD 300
* Regional flights: between South American countries, between South America and Central America. This also includes the following routes: Punta Cana - Miami, Madrid - Frankfurt, and Santiago and Easter Island.
** Long-haul flights: between South America and Europe - North America - Africa - Asia.
  

Keep in mind that:

  • Tax may apply to this service in some countries.
  • If your flight includes a stop that allows you to leave the airport, you will have to pay for the service for each leg of your flight until your final destination.
  • Changes and refunds are subject to the conditions of the fare you purchased and must be requested before flight departure.
  • Search dogs for disaster survivors, with previous certification of their condition, are exempt of the transport charge when traveling for humanitarian aid missions.

Documentation

You must present a veterinarian certificate to be able to board. Certificate validity is defined by the health entity of the country you’re visiting. You must also present additional documents required on some routes:

Domestic flights

  • From Santiago to Easter Island: Animal Export Certificate (Zoosanitario de Exportacion, CZE) issued by the Agriculture and Livestock Service (SAG) that requires, among other items, that dogs and cats be registered in the National Registry of Pets or Companion Animals.
  • Within Colombia: Vaccination certificate indicating the veterinarian’s professional license number.
  • Within Brazil: Current anti-rabies vaccine card, recommended for pets older than 90 days. Your pet can’t fly until 30 days after receiving the first dose. If this period hasn’t passed or if the vaccine is no longer valid, your pet won’t be allowed to travel.

International flights

Animal Export Certificate (Zoosanitario de Exportacion, CZE) issued by your pet’s country of origin or departure that requires, among other items, that dogs and cats be registered in the National Registry of Pets or Companion Animals and in the National Registry of potentially dangerous dogs (if applicable).

Remember that the information about the documentation required for these routes is for your reference only and may change without prior notice. That’s why we recommend you contact the health authority or consulate of the countries you’ll be visiting. Review more information at the International Air Transport Association (IATA).

Restrictions

Keep in mind that you can transport up to 2 pets in the hold, each in their own crate. In addition, this is only allowed on flights operated exclusively by LATAM.

This service isn’t available:

  • To or from the Galapagos Islands, Australia, New Zealand, South Africa, Papeete, England and to the Sangster International Airport in Montego Bay, Jamaica.
  • On the Brasilia-Asuncion route operated by Paranair.
  • On flights connecting with other airlines or code share flights.



Restricted breeds

For the safety and well-being of your pets, we can’t transport certain dog breeds or brachycephalic and/or dangerous cats in the hold of the airplane.

Restricted dogs:
Brachycephalic breeds
Dangerous breeds
Dangerous and brachycephalic breeds
Brachycephalic breeds
  • Affenpinscher
  • Boston Terrier
  • Bulldog (all breeds)
  • Cane Corso or Italian Mastiff
  • Chow Chow
  • English Toy Spaniel
  • Brussels Griffin
  • Japanese Chin (Spaniel)
  • Lhasa Apso
  • English Mastiff
  • Pekingese
  • Pug (all breeds)
  • Chinese Shar-pei
  • Shih Tzu
  • Tibetan Spaniel
Dangerous breeds
  • Bull Terrier
  • American Bulldog
  • American Bully 
  • Akita Ken
  • Argentinian Mastiff
  • Brazilian Mastiff
  • Anatolian Shepherd Dog
  • Rottweiler
  • Japanese Tosa
Dangerous and brachycephalic breeds
  • American Staffordshire Terrier (Amstaff)
  • English Staffordshire Bull Terrier (Staffie)
  • American Pitbull Terrier
  • Boxer
  • Bullmastiff
  • Bordeaux Mastiff
  • Neapolitan Mastiff
  • Presa Canario (Canary Mastiff)
Restricted cats:
Brachycephalic breeds
 
Brachycephalic breeds
  • American Burmese
  • Himalayan
  • Exotic Shorthair
  • Persian (all types)
 
 

If your pet is one of the breeds mentioned previously, you may only take it on board with you if it complies with the conditions for transporting pets in the cabin.
 

Bus service

If you requested our hold service, you can’t use our bus service to or from John F. Kennedy in New York or between Guarulhos (GRU) and Congonhas (CGH) in Sao Paulo.
 

Trips to or from New York or Boston

If you have a trip scheduled to or from the city of New York or Boston between December 15 and March 15*, you can’t transport your pet in the hold of the airplane due to low temperatures. Nevertheless, your pet can travel with you in the cabin if they meet the on board transportation conditions.

*Depending on current weather conditions in both cities, restrictions on pet transportation in the hold may be extended through April 15, 2020.
Do you want to travel with your dog or cat? Check the conditions to travel with it in the cabin.
 

Do you need to travel with your seeing eye dog or emotional support dog?

Review the requirements in the Travel with a assistance dog section.