Travel with a assistance dog

If you need to travel with a seeing eye dog or emotional support dog in the cabin, you can do so as long as they meet the conditions required in each case.


Guide Dogs

If you have a visual or sensory disability, problems with balance, diabetes, or epilepsy, you can travel with your guide dog in the cabin of the airplane on all our routes, except where restricted by local law.

Your dog must wear an official symbol (tag and patch) or travel with documentation that identifies it as an assistance animal or that it’s being trained to be a guide dog. 

If you’re traveling to the Sangster International Airport in Montego Bay, Jamaica, you must request authorization to enter the country with your dog through the official Government of Jamaica website. During the boarding process, you must present this document and all other items required by local authorities.
 


Emotional Support Dogs

If you need your dog’s company while traveling, it can come into the cabin of the airplane with you on flights to or from the United States, Mexico, Colombia, and on domestic flights within Colombia. If you need the company of your dog to travel, you can travel with it in the cabin of the airplane on routes that recognize the concept of emotional support animals, in other words, on flights to or from the United States, Mexico, and Colombia, and on domestic flights within Colombia.  This restriction applies to tickets purchased starting November 15, 2019. If you purchased your trip after that date and it doesn’t correspond to one of these routes, you can request our pet service to travel with your dog in the cabin or to transport it in the hold of the airplane. 

How to request transportation for your emotional support dog

In order to travel with your dog, you must fill out a request form at least 48 hours before your flight departure time via the Contact FormIt details the conditions and requirements of traveling with your emotional support dog.

About the request form

This document is valid for 1 year from when your treating physician signed it and can be used for all flights you take during that year. However, you must travel with all the original documents, since they may be requested at the airport or during the flight. 

Keep in mind that:

  • You can only travel with an emotional support dog that is at least 4 months old.
  • Final approval to board will be given when you Check-in at the airport. This is to ensure that you have met all the requirements and conditions (behavioral and size) needed to guarantee its safe transportation in the cabin of the airplane. Otherwise, the animal will have to travel in the hold of the airplane, inside an appropriate carrier at no additional cost to you. 
  • If your dog shows signs of bad behavior without being provoked (barking, growling, jumping on other passengers or relieving themselves in inappropriate areas) at any time during the trip (Check-in, boarding or during the flight), we will ask that you control your dog and/or take necessary hygiene measures (put on a muzzle, diaper, clean it, etc.).
     

What documents do you need to travel with your assistance animal? 

To travel with your guide or emotional assistance dog, you must present its current health documents at your destination and/or transit areas. Each country may have different health and/or documentation restrictions to depart from or travel within the country, for example:

  • If you reside in Chile and are traveling abroad or to Easter Island, you must present an Animal Export Certificate (Zoosanitario de Exportacion, CZE) issued by the Agriculture and Livestock Service (SAG) that requires, among other items, that dogs and cats be registered in the National Registry of Pets or Companion Animals.
  • If you’re traveling within Brazil you’ll have to show its current anti-rabies vaccine card (up to date and filled out by your veterinarian).
  • If you are traveling within Colombia, you must present its ID or vaccination certificate, indicating the veterinarian’s professional license number.

We recommend you contact the health authority or consulate of the countries you’ll be visiting. Review more information at the International Air Transport Association (IATA).
 

Factors to consider during flight:

Your seeing eye dog or emotional support dog must wear a leash or harness and must be clean, healthy and well behaved. If your dog is restless or aggressive, we recommend you transport it in the hold of the airplane. 

We also recommend you have a muzzle for your dog to wear on board if necessary.

Guide Dogs
Emotional Support Dogs
Guide Dogs
  • It has to travel at your feet or under the seat in front of you in the cabin, without obstructing the aisle.
  • It cannot sit in an emergency exit.

 

 

 

 

Emotional Support Dogs
  • The dog can travel at your feet, under the seat in front of you, or on your lap, as long as it’s smaller than a 2-year-old child.
  • It can’t occupy more than the passenger’s space, block aisles, take up a seat or sit in the emergency exit.
  • For safety reasons, the dog must be seated at your feet when food is served. Your dog cannot eat off the tray table or eat onboard service food. 
  • We recommend you travel with a pee pad and/or diaper to prevent unhygienic situations on board the airplane.
  • Is it time for your trip? Remember that you have to arrive at the airport 1 hour earlier than the time displayed on your boarding pass.
  • If you need more information about transporting cats and dogs, visit the “How to Travel with your Pet” section.