We do not discriminate on the basis of disability or reduced mobility. If you need special assistance during your flight and you inform us of this in advance, we will be better prepared to provide you with a pleasant, comfortable and safe experience.
Devices for Passengers with Reduced Mobility
We would like to provide you with the best experience and highest level of satisfaction so you arrive to your destination without any problems. If you need special assistance, you must request it in advance at our Contact Center.
We want to make your flight experience as pleasant as possible. Be aware of the requirements to travel with your guide or assistance dog and request the service in advance at our Contact Center.
Air Carrier Access Act
Consumers can obtain a copy of this Part 382, the regulations regarding nondiscrimination on the basis of disability in air travel, in an accessible format from the Department of Transportation by any of the following means:
- For calls made from within the United States, by telephone via the Toll-Free Hotline for Air Travelers with Disabilities at 1-800-778-4838 (voice) or 1-800-455-9880 (TTY),
- By telephone to the Aviation Consumer Protection Division at 202-366-2220 (voice) or 202-366-0511 (TTY),
- By mail to the Air Consumer Protection Division, C-75, U.S. Department of Transportation, 1200 New Jersey Ave., SE., West Building, Room W96-432, Washington, DC 20590, and
- On the Aviation Consumer Protection Division's Web Site (https://www.transportation.gov/airconsumer/disability)