During difficult times, our commitment is even stronger.
We have increased the flexibility of our policies to reschedule flight date and/or destination.
CHANGE POLICY WAIVER
Due to COVID-19 outbreak some governments have restricted access for passengers to their countries. If your flight is affected by this situation or if you just prefer to fly on another date, check the ticket changes policy for each case.
Frequently asked questions:
¿How do I know if my flight is affected by border closure restrictions or state of emergency?
Some countries are restricting access of passengers due to COVID-19 outbreak. Check our Government Restrictions page for more information.
We are proud to have brought home more than 14,000 passengers from 22 cities around the world.
The measures taken by governments due to the spread of COVID-19 and the closure of borders in several of the Latin American countries where we operate, restricts these efforts for now.
We are together and we will fly back higher than ever.
LATAM TRAVEL OFFICES WILL BE CLOSED
Due to government measures regarding COVID-19 outbreak, our LATAM Travel offices will be temporarily closed in the following countries: Argentina, Bolivia, Chile, Ecuador, Paraguay and Peru.
FREQUENTLY ASKED QUESTIONS
March 29, 2020 – 12.00 p.m
LATAM temporarily suspends additional international routes. Read more
March 12, 2020 – 9 a.m.
We reduced our international flights by approximately 30% in face of a decreased demand and travel restrictions.
March 11, 2020 – 10 p.m
Travel alternatives for our passengers from Colombia, Peru, and Argentina due to the restrictions announced by these countries.
WHAT ARE WE DOING?
If you have to travel, we want you to do it with peace of mind, and we are doing everything we can to take care of you and our crew. This is why, in the context of the Coronavirus pandemic, we're taking a number of measures to prevent the spread:
Our aircrafts are equipped with an air recirculation system that renews the air inside the cabin every 3 minutes thanks to HEPA (High Efficiency Particulate Air) filters, which remove 99.97% of the particles.
We have implemented special cleaning procedures for airplanes where a suspicious case is detected. This includes all items that the passenger had contact with, as well as general cleaning of the entire cabin, including bins, seats, tables, toilets and galleys.
We defined proactive and regular cleaning procedures throughout the cabin for both international and domestic flights.
We reduced interactions between crew and passengers to minimize contact and prevent the spread of the virus.
We simplified our food services by minimizing the handling of items and limiting each service to only one interaction. We are also taking additional hygiene measures for these handling.
We are providing alcohol gel on all our flights.
To avoid possible contagion, we adjusted crew protocols and included masks for all of our crew members, as well as for passengers with symptoms.
We are constantly reviewing and updating onboard procedures as needed, based on live information by our medical and safety teams.